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London Luton Airport Operations Limited Reviews

3.7 Rating 2,425 Reviews
63 %
of reviewers recommend London Luton Airport Operations Limited
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3.7
Based on 2,425 reviews
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Phone:

01582395359

Email:

info@ltn.aero

Location:

London Luton Airport Operations Limited Navigation House Airport Way Luton
Luton
LU2 9LY

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Anonymous
Verified Buyer
“Upon return to Luton car park, the machines would not read our (and others) prepaid receipts. It took several minutes for anyone to respond when we pressed the help button and a total of 15 minutes to exit the car park. Very disappointing.”
Helpful Report
Posted 10 years ago
Anonymous
Verified Buyer
“No hassle, easy to use. Plate recognition was very helpful.”
Helpful Report
Posted 10 years ago
Anonymous
Verified Buyer
“Cheap and well located,”
Helpful Report
Posted 10 years ago
Anonymous
Verified Buyer
“Very easy to use The bus service both in and out only gave us a max of three minute wait and the drivers were very helpful.”
Helpful Report
Posted 10 years ago
Anonymous
Verified Buyer
“We were delighted to participate in your offer of discounted parking in the short term car park from December 2nd to 4th whilst visiting my family in Dublin. However, quite unexpectedly my brother died on December 4th and we stayed on an extra four days to attend the funeral. My husband phoned you to explain the situation and asked if we could extend our parking using the discounted offering. He was informed that the only way to do this was to remove our car from the car park and rebook/re-enter the car park. As we were abroad this was not a helpful solution. He was told we would have to accept the consequences on departure from the car park. When we returned on Monday 8th December, the night of the funeral and the earliest we could get back, we faced a bill of £181.35 on top of the discounted payment from Dec 2nd to 4th. We were already devastated by my brother's death and this was an unpleasant end to an unpleasant experience.”
Helpful Report
Posted 10 years ago
Anonymous
Verified Buyer
“Too expensive. Too slow to enter due to poor access roads. Short term car park still to far way from terminal building. Online booking is the best option. I travel from Luton every week and unfortunately the airport remains one of the worlds worst for facilities, conditions and charges. The parking is the best part of a continuing shocking experience.”
Helpful Report
Posted 10 years ago
Anonymous
Verified Buyer
“Very good service. Exactly as advertised. Only a small letdown that there were no trollies immediately available on site when we arrived early in morning at zero degrees Celsius.”
Helpful Report
Posted 10 years ago
Anonymous
Verified Buyer
“I booked mid-term parking at Luton for the 27th December, but on arrival at the car park my pre-booking was not recognised and I was forced to take a new ticket - and pay again for the parking I had already paid for. On getting home and checking my email I found that Luton seemed to think that I was parking on the 25th - they sent an email on the 25th asking me to review the parking I hadn't used yet. My booking was, however very definitely for the 27th as their own confirmation email shows. It's bad enough the exhorbitant price that Luton charge to park your car on potholed waste-ground, without having to pay twice. But then Luton's ethos is all about screwing you for every penny they can whilst providing dreadful service - even down to charging you for the plastic bags you need to put liquids in at security.”
Helpful Report
Posted 10 years ago
Anonymous
Verified Buyer
“Fast, easy, well worth using.”
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Posted 10 years ago
Anonymous
Verified Buyer
“Great parking reasonable rates”
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Posted 10 years ago
Anonymous
Verified Buyer
“all in all good, shame it is not a car park with a roof as it would make it a bit more protected from the weather”
Helpful Report
Posted 10 years ago
Anonymous
Verified Buyer
“Very long wait for the bus on the return. The bus did not go every 15 minutes as is promised for the Long Stay.”
Helpful Report
Posted 10 years ago
Anonymous
Verified Buyer
“Parking at Luton was quick and easy. Although the camera system didn't work with the pre-paid system, the car park team more than compensated by helping start my car battery which had gone flat. Thumbs up to the team.”
Helpful Report
Posted 10 years ago
Anonymous
Verified Buyer
“No problems - a "smooth" experience. It was good to be on the Airport and keep my car keys.”
Helpful Report
Posted 10 years ago
Anonymous
Verified Buyer
“Its very easy, no hassle, just book it and arrive, park have your holiday and come back pick up your car and drive away. What could be simpler??”
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Posted 10 years ago
Anonymous
Verified Buyer
“In the long term car park there is a special needs shelter near the exit which says don't wait here for a bus and two arrows pointing to nowhere as alternatives. Only by chasing the bus around could we guess what stop it was heading for. Very poorly marked in long term car park itself.”
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Posted 10 years ago
Anonymous
Verified Buyer
“I was surprised to get a request for a review from you, as I will be travelling in a month's time! I can only assume that I entered the month of December, not January. I have emailed Luton Airport Parking asking that they confirm my booking of 26-29 January. I'm assuming that it will be straightforward for them to do this, in which case I'll award them a 'very good' star. If I get no response then I'll award a 'very poor' star and I'll rebook parking with another provider. Gordon Young”
Helpful Report
Posted 10 years ago
Anonymous
Verified Buyer
“Parking process is very good. Time taken to wait both on collection and return for bus can be very variable. I use your mid term car park at least 3 times a month and it is usually quicker to walk to the terminal than get the bus which is both a pain and sometimes dangerous. It is noticeable that the bus drivers tend to be very unaware of passengers making their way to the bus stops in the car park”
Helpful Report
Posted 10 years ago
Anonymous
Verified Buyer
“Parking process is very good. Time taken to wait both on collection and return for bus can be very variable. I use your mid term car park at least 3 times a month and it is usually quicker to walk to the terminal than get the bus which is both a pain and sometimes dangerous. It is noticeable that the bus drivers tend to be very unaware of passengers making their way to the bus stops in the car park”
Helpful Report
Posted 10 years ago
Anonymous
Verified Buyer
“Parking made ultra easy in all respects and at a very competitive price.”
Helpful Report
Posted 10 years ago
London Luton Airport Operations Limited is rated 3.7 based on 2,425 reviews
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