London Luton Airport Operations Limited Reviews

Name: London Luton Airport Operations Limited
Address: London Luton Airport Operations Limited Navigation House Airport Way Luton, Luton
Rating: 3.67

3.7 Rating 2,430 Reviews

63 %

of reviewers recommend London Luton Airport Operations Limited

Company Reviews

Questions

Metrics

3.7

Based on 2,430 reviews

Customer Service
Communication Channels	Email, Live Chat

Visit Website

Phone:

01582395359

Email:

info@ltn.aero

Location:

London Luton Airport Operations Limited Navigation House Airport Way Luton
Luton
LU2 9LY

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London Luton Airport Operations Limited 2 star review on 19th February 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had to change the registration number on my booking which was done efficiently online via email. When I came to leave the car park on a wet Friday night, the machine wanted another £74 for some reason. Had to reverse out of barriers, wait to phone call centre, back to barriers, another chat at barriers via intercom and finally left car park. Not great at all”

Helpful Report

Posted 11 years ago

“Good location but pre-payment system didnt work and we had to call for assistance to get the exit barrier raised”

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Posted 11 years ago

“Parking as easy to find and buses back and forth were good. The online booking in advance could have been nice to have had the parking valued for this, in stead of having to pay for my ticket at the gate. overall the luton team were very quick to refund my booked request. I had made error on the departure date, but theere was no addidtional discount for the paying at the gate, after them cancelling my booking for a refund.”

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Posted 11 years ago

“very easy to book and find parking. RELIABLE.”

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Posted 11 years ago

“Easy to locate and entry / exit procedures are straight forward. The car park could do with resurfacing. After a long time since last using the car park it hasn't changed in this regard.”

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Posted 11 years ago

“we have not even been on holiday, what is with this email ???????????????????????”

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Posted 11 years ago

“The car park was a bit of a building site, road surfaces broken and poor. On the other hand, access to the terminal is great, only two minutes walk.”

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Posted 11 years ago

“The car park was a bit of a building site, road surfaces broken and poor. On the other hand, access to the terminal is great, only two minutes walk.”

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Posted 11 years ago

“o.k.”

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Posted 11 years ago

“Cheaper would be good, as there is quite a long bus ride”

Helpful Report

Posted 11 years ago

“Cheaper would be good, as there is quite a long bus ride”

Helpful Report

Posted 11 years ago

“A bit out of the way, made worse by a coach driver who decided to drive at the slowest possible speed and was particularly miserable”

Helpful Report

Posted 11 years ago

“Too expensive, appaling pot holes.”

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Posted 11 years ago

“Easy booking, easy to park and quick trip to terminal - from long term opposite Novotel.”

Helpful Report

Posted 11 years ago

“We'll sign posted easy online booking with large savings. And a frequent bus service which is easy to use.”

Helpful Report

Posted 11 years ago

“Short term Carparks need resurfacing”

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Posted 11 years ago

“Always a trusted environment located in the ideal position and great value for money. I have no hesitation in recommending to any and all travellers using Luton airport.”

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Posted 11 years ago

“The number plate recognition did not work correctly. It had the wrong name and plate on the ticket”

Helpful Report

Posted 11 years ago

“Automatic pre-paid exit didn't work. Had to wait at the barrier after pressing the assistance button untill the person next to me could exit who also had the same problem.”

Helpful Report

Posted 11 years ago

“We'll sign posted easy online booking with large savings. And a frequent bus service which is easy to use.”

Helpful Report

Posted 11 years ago

London Luton Airport Operations Limited is rated 3.7 based on 2,430 reviews