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London Luton Airport Operations Limited Reviews

3.7 Rating 2,425 Reviews
63 %
of reviewers recommend London Luton Airport Operations Limited
Company Reviews Questions Metrics
3.7
Based on 2,425 reviews
Customer Service
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Phone:

01582395359

Email:

info@ltn.aero

Location:

London Luton Airport Operations Limited Navigation House Airport Way Luton
Luton
LU2 9LY

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Mr G
Verified Buyer
“Easy to book, plenty of parking spaces and well sign posted. Perfect. Thank you.”
Helpful Report
Posted 10 years ago
Mr C
Verified Buyer
“Easy to book, easy to access, transfer bus quick, will use again”
Helpful Report
Posted 10 years ago
Mr I
Verified Buyer
“Thank you for this service. It is easy to use, you have to pay online in advance and then just get there, enter the parking area and that is it. No hussle, no queue, no waiting time. The bus service is quite frequent so I have had only positive experience so far.”
Helpful Report
Posted 10 years ago
Mr T
Verified Buyer
“Poor selection of stores, and what there is in the terminal is overpriced, what is also disgusting is the way this poorly managed airport RIP OFF the car drivers and have seen fit to introduce a 20% increase in drop off charges, this stinks and the management should hold there head in shame. But as they are also involved with the incompetent Labour run council, this is par for the course. I use numerous airports throughout the world and Luton is quite possibly the worst airport I travel through.”
Helpful Report
Posted 10 years ago
Mr N
Verified Buyer
“Perfect. A huge plus above the other parking options. No waiting for drop-off and effortless collection at 2am.”
Helpful Report
Posted 10 years ago
Mrs M
Verified Buyer
“No problems but returning was different!”
Helpful Report
Posted 10 years ago
Mrs S
Verified Buyer
“Pre paid but when I returned and put the ticket in to exit it said I owed £84! Pressed for assistance, waited a very long time and then attendant was quite impolite. Before I could even finish my sentence he just said "Name?"...I waited and waited.....and then he said "ok" then the barrier opened. No apology, just rather rude.”
Helpful Report
Posted 10 years ago
Mr P
Verified Buyer
“I am very happy and am Extremely likely to use this service again.”
Helpful Report
Posted 10 years ago
Mr G
Verified Buyer
“Easy to find parking and good bus service but the bus on both trips was quite packed.”
Helpful Report
Posted 10 years ago
Mr M
Verified Buyer
“Used priority parking last year it was excellent, have booked it again this year for dates in June and September.”
Helpful Report
Posted 10 years ago
Mrs B
Verified Buyer
“Extremely disappointed due the fact had to wait for more than 45 minutes to get a transfer. One driver refused to Board a passenger because they haut bought coffee. As per his bus rules no food or drinks are allowed on board. After paying such a out of money. No satisfaction and customer service towards paying customers. Driver extremely rude...!!! Severely delays to get another bus. 2 transfer bus came out of service. Will not recommend or use again.”
Helpful Report
Posted 10 years ago
Mr S
Verified Buyer
“Parking fine, but transfer bus is very infrequent (20+ minutes wait) on the way to the airport. I waited 25 minutes for a bus to the car park when I returned, before deciding to walk to the car from the airport instead. I still beat the bus to my car.”
Helpful Report
Posted 10 years ago
Mrs S
Verified Buyer
“Excellent service, first time used and it was so simple. Lovely to come back on a late flight and have your car waiting. I will definitely use again”
Helpful Report
Posted 10 years ago
Miss M
Verified Buyer
“Process quick and easy”
Helpful Report
Posted 10 years ago
Mr R
Verified Buyer
“Very simple procedure to follow on the web site - Easy to use and navigate around.”
Helpful Report
Posted 10 years ago
Mr R
Verified Buyer
“Normally park at long term but on a Sunday red-eye and did not want to risk the road works. Only a relatively reasonable price (£26 for about 36 hours, pre booked) and convenience for terminal saved this rating from "Poor". Given that it is a premium parking area, it is a disgrace. Confusing entry signs, appalling rutted surface, and no obvious exit signs, the exit actually being the double back on a one way entrance…in which people had parked!! I have seen pop up match day parking lots in better condition and better signed. Although pop-ups don't have the nifty no. plate recognition system that makes getting in/out whole seconds faster. had to return the folowing day - £7 for 40 mins, most of which was caused by an airport that can't manage passport flow whilst new scanners are being installed.”
Helpful Report
Posted 10 years ago
Mr D
Verified Buyer
“On a recent trip my return was delayed by a day. This meant I had to pay extra, which is reasonable. What I don't think is reasonable is the rate. I had to pay the same for 1 day that 3 days had cost me - just over £20. I think this punitive charging is disappointing and in future I will look for an alternative to what is otherwise a very convenient service.”
Helpful Report
Posted 10 years ago
Mr R
Verified Buyer
“Everything worked smoothly, very good service”
Helpful Report
Posted 10 years ago
Mr R
Verified Buyer
“Easy drop off and pick up One are to improve is the Signage to get into the parking area.”
Helpful Report
Posted 10 years ago
Mrs A
Verified Buyer
“Easy to use and friendly service”
Helpful Report
Posted 10 years ago
London Luton Airport Operations Limited is rated 3.7 based on 2,425 reviews
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