London Luton Airport Operations Limited Reviews

Name: London Luton Airport Operations Limited
Address: London Luton Airport Operations Limited Navigation House Airport Way Luton, Luton
Rating: 3.69

3.7 Rating 2,409 Reviews

64 %

of reviewers recommend London Luton Airport Operations Limited

Company Reviews

Questions

Metrics

3.7

Based on 2,409 reviews

Customer Service
Communication Channels	Email, Live Chat

Visit Website

Phone:

01582395359

Email:

info@ltn.aero

Location:

London Luton Airport Operations Limited Navigation House Airport Way Luton
Luton
LU2 9LY

Write Your review

Tell us how London Luton Airport Operations Limited made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“we are always very pleased with the service the staff at meet and greet give the staff are very polite and helpfull”

Helpful Report

Posted 10 years ago

“We had to wait half an hour in the rain to get a bus from Airport to the car park on our return. They were rammed full and customers were left waiting. The wait seemed excessive - twice as long as suggested in your literature. One of the drivers from the medium term parking buses ( which were much more frequent and all nearly empty) informed us that the long term parking was busy because there were so many customers. On a Saturday afternoon that doesn't seem that surprising! - Perhaps more drivers were needed.”

Helpful Report

Posted 10 years ago

“Car park easy to find, shuttle bus collected us quickly and took us to the airport with no delay. The same was true on the return journey making it a very good experience.”

Helpful Report

Posted 10 years ago

“first class”

Helpful Report

Posted 10 years ago

“Spaces were very tight, but overall a very good experience, except when we came to leave we had a bit of a shock as the machine said we needed to pay but we had already prepaid. Wasn't to much of a problem as we pressed for assistant and they checked our booking and let us out.”

Helpful Report

Posted 10 years ago

“Good value when booking early. Difficult to find a space when we arrived on the 20th (v. unusual!) On return, large queue at the airport for the long stay bus, but supervisor managed to get some people on the car hire and staff bus which helped.”

Helpful Report

Posted 10 years ago

“No space in bus ..... Many customers need wait for another one.”

Helpful Report

Posted 10 years ago

“The Mid Term car park worked a treat, turned up recognised car took ticket. Shuttle bus worked (only issue is at airport terminal the bus stop is exposed so not so good in rain - needs canopy extending). Returned 7 days later drove to barrier put ticket in slot and hey presto up went the barrier. Again only issue was there were six cars in front of us and everyone had issues at the barrier so exit took nearly 10 minutes. As above we got to barrier, ticket in slot, up went barrier so what was wrong with all the cars in front who knows. But what is known is the area is clearly covered by CCTV and guess what - not one member of the car park staff got off their cosy office backside and came to assist -perhaps they shrink in the rain? Customer service at it's worst unfortunately . Of coarse this would have been assisted had both exit barriers have been working but needless to say one was coned off so not only car delayed but the shuttle bus. I suspect it's nor uncommon so why no staff on hand?”

Helpful Report

Posted 10 years ago

“Overall a very good service, but let down by the length of wait for the bus on our return, circa 20-30 minutes.”

Helpful Report

Posted 10 years ago

“Great”

Helpful Report

Posted 10 years ago

“Always use this service, very reliable and safe, although sometimes frequency of buses varies, but this is a minor problem to an otherwise excellent good value service, particularly if you book well in advance.”

Helpful Report

Posted 10 years ago

“It would have been a little more helpful if they repainted their road signs as the pink colour on most signs was badly faded especially that "pink" is not a strong colour in itself so being refreshed would have been an advantage otherwise good but inside the buses it would have been useful that if at each stop within the parking area some visible notification was available showing what lanes that stop is serving.”

Helpful Report

Posted 10 years ago

“Found a space easily, bus arrived after a five minute wait each way, very competitive price”

Helpful Report

Posted 10 years ago

“very good”

Helpful Report

Posted 10 years ago

“Parking and pick up all worked well, prompt and efficient”

Helpful Report

Posted 10 years ago

“First time we had used mid term car park / excellent!”

Helpful Report

Posted 10 years ago

“Really easy, could do with better signs to the car park but once there very easy getting in and leaving.”

Helpful Report

Posted 10 years ago

“Easy to get in, take bus and come back”

Helpful Report

Posted 10 years ago

“Very easy and convenient parking. So good to drive away promptly when arriving back in the U K”

Helpful Report

Posted 10 years ago

“Good value and convenient location within short distance of terminal buildings. It's just a shame Luto charges for everything they can including plastic bags!”

Helpful Report

Posted 10 years ago

London Luton Airport Operations Limited is rated 3.7 based on 2,409 reviews