London Luton Airport Operations Limited Reviews

Name: London Luton Airport Operations Limited
Address: London Luton Airport Operations Limited Navigation House Airport Way Luton, Luton
Rating: 3.69

3.7 Rating 2,409 Reviews

64 %

of reviewers recommend London Luton Airport Operations Limited

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3.7

Based on 2,409 reviews

Customer Service
Communication Channels	Email, Live Chat

Visit Website

Phone:

01582395359

Email:

info@ltn.aero

Location:

London Luton Airport Operations Limited Navigation House Airport Way Luton
Luton
LU2 9LY

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I stayed in the Long Term car park and would have given a very good rating but for one thing and that is the road signs from the main road are next to non-existent. I had to ask a pedestrian the way as off the main road there are no signs. This is the Long Term car park - it should be clearly signed from the main road round-about through the winding industrial estate roads. Apart from that, good price if booked on line and frequent busses to the terminal.”

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Posted 10 years ago

“Upon arrival at the barrier welcomed by name. Ample parking places and then three minute wait for the bus to arrive to take me to terminal.”

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Posted 10 years ago

“I used pre-booked parking at London Luton Airport, the process was simple. When you arrive at the airport and drive up to car park barrier a machine prints out a ticket (which you retain for later use on the way out of the car park at the end of your trip) - you then park up and leave the car in a large car park within walking distance of the terminal. On return from my trip I you recover your car and drive to the barrier, inserted the ticket and may find the machine asks you to pay a charge - in my case a heart attacking £108!! (as mentioned previously this was pre-payed). However, there is a call button on the barrier, a member of staff will chat to you on the radio and asked a few security questions, before they raise the barrier and let you escape, if you haven't pre payed then...? Overall this was a good parking option for those on a budget who don't need valet parking.”

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Posted 10 years ago

“third time used u. good all round service”

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Posted 10 years ago

“Excellant service from dropping off the car to picking it back up. So easy & stress free, would highly recommend & certainly use again.”

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Posted 10 years ago

“The best drop off and pick up I have experienced. Arrived at drop off, immediate polite and courteous attention, car inspected for marks and damage, asked to check mileage, signed up and away I went to the main terminal. Returned a week laterat 1 am. My colleagues were phoning and trying to make contact with their 'Meet and Greet' vehicle custodians. They were green with envy to watch me walk out of the terminal and straight to my car. No fuss, no delay....it works. Great service, just the way it should be. Well done.”

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Posted 10 years ago

“Whole process very easy - from online booking to collection of the car - everything worked perfectly”

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Posted 10 years ago

“Your auto barrier camera can not red my number plate on my Toyota Celica - so have always to contacy help to get out of car park”

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Posted 10 years ago

“Is it not possible to create a safe walking route between the car park and the terminal?”

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Posted 10 years ago

“Pre-booked parking was, as usual, excellent. The only slight issue I ever seem to have is dependent on which entry barrier I use. The ANPR on the right-hand entry lane is a little "suspect". When using the left-hand lane, the machine always spits out the ticket with my name appearing on-screen "Welcome Mr xxx". On the right-hand lane, 50% of the time the ANPR fails to recognize the car's registration number - I always know when this will be a problem because screen doesn't display my name in the welcome message - then I know that I'll have to press the assistance button when I exit (as the pre-booking isn't recognized). But this doesn't detract from a very efficient bus service, friendly drivers etc. :)”

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Posted 10 years ago

“General standard fo car park was poor, little or no signage, poor condition of the tarmac, no confidence in using the car park in near future”

Helpful Report

Posted 10 years ago

“Transport to and from the long term cr park was good. However, there are very few bus stops and the nearest one was a very long way and up a flight of steps from where we had to park. This is not great when it is pouring with rain. Also this is very inconsiderate for people with disabilities or the elderly.”

Helpful Report

Posted 10 years ago

“The booking/payment/confirmation process was easy and faultless The parking itself was also faultless, as was the shuttle service from Business Parking to Terminal One However on flying back in to Terminal One and heading to the labelled bus stop for the shuttle service back to Business Parking, things became frustrating and complicated A workman advised me that I should check if the bus was still scheduled to stop at the labelled stop, as the road was closed for late night works. There were no signs or people to ask or anything - luckily another passenger had a Parking phone number which he called and was advised to go back upstairs as the bus would be calling at Departures level and NOT Arrivals level at the labelled bus stop. I don't know what I would have done had I been on my own - it was approaching midnight and unacceptable that there was no signage or ANYTHING to advise that the labelled bus stop would not be used and the correct bus stop was on a completely different level”

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Posted 10 years ago

“Friendly staff, very efficient. We arrived, booked our vehicle in at the kiosk, gave the keys to the attendant and left our vehicle at the kiosk to be parked by the attendant. On our return we walked to the kiosk, collected our keys and our vehicle was parked opposite. The whole service was efficient and quick. Excellent. We will use the service again if using Luton Airport.”

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Posted 10 years ago

“Wham I entered on Sunday evening, the system didn't recognize my number plate . As I travel frequently, it normally would display 'Hi Mr White' it didn't this time. When I returned yesterday, it was me for full payment rather than returning my ticket as I was pre-booked. I had to buzz though to the rep to let me past as she could see my booking.. Not too painful but not seemly as per usual.”

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Posted 10 years ago

“extremely good service”

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Posted 10 years ago

“Excellent. Easy to use. Buses to airport are very frequent.”

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Posted 10 years ago

“Short-term car park surface very poor Pre-paid, but no regognition of this when leaving . As it was dark did not see the call button, so went in search of help. Delayed my journey home.”

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Posted 10 years ago

“Had to change my plans and spend longer away - contacted customer services who advised that I could not extend my booking and take advange of lower prices - I had to pay the full daily rate making it extremely expensive.”

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Posted 10 years ago

“Three negatives: the surface of car park is in poor condition, making pushing a trolley difficult. Two pounds for a trolley is a rip-off. And the exit barrier NEVER recognises the fact that I have pre-paid, so I always have to buzz the attendant.”

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Posted 10 years ago

London Luton Airport Operations Limited is rated 3.7 based on 2,409 reviews