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London Luton Airport Operations Limited Reviews

3.7 Rating 2,425 Reviews
63 %
of reviewers recommend London Luton Airport Operations Limited
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3.7
Based on 2,425 reviews
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Phone:

01582395359

Email:

info@ltn.aero

Location:

London Luton Airport Operations Limited Navigation House Airport Way Luton
Luton
LU2 9LY

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London Luton
Verified Buyer
“Excellent service. Quick and convenient.”
Helpful Report
Posted 11 years ago
London Luton
Verified Buyer
“Convenient location, good quality buses, but the bus shelter is totally inadequate protection from the heavy rain - the roof leaks, the floor is completely awash, the seats are unusable - fortunately the buses come frequently!”
Helpful Report
Posted 11 years ago
London Luton
Verified Buyer
“Convienient and safe parking. Frequent shuttle bus enables getting to and from terminal quickly. Reliable service.”
Helpful Report
Posted 11 years ago
London Luton
Verified Buyer
“I haven't parked yet and have had to double book myself as my flight got changed and I couldn't add an additional day onto my booking. I can at Heathrow and Stansted.”
Helpful Report
Posted 11 years ago
London Luton
Verified Buyer
“not the best kept car park, lots of large pot holes and not very near the terminal building - depending on where you have to park. Even the disabled car park is still a pretty long walk for some people.”
Helpful Report
Posted 11 years ago
London Luton
Verified Buyer
“I always prebook the short stay car park as it's better value for money and generally quite busy. The car park is in need of a bit of love and care, but can normally find a space quickly. It is good when the ANPR cameras at the entrance barrier work, but a nuisance when they don't, as it results in long queues of cars each having to speak to an operator when trying to exit.”
Helpful Report
Posted 11 years ago
London Luton
Verified Buyer
“The bus frequence to and from the Long Park Stay could be better and now that the size of the parking space has doubled, even more important. It's also very irritating if after a long wait, the bus is full and you are forced to another long wait for the next to arrive. At the same time you can see the entrance to the airport just on the other side of the fence, a few hundred yards away...”
Helpful Report
Posted 11 years ago
London Luton
Verified Buyer
“The car park is badly paved, badly lit, badly signposted and above all we had to wait 45 minutes to get out as none of the machines worked. Unacceptable”
Helpful Report
Posted 11 years ago
London Luton
Verified Buyer
“Worked well - very good”
Helpful Report
Posted 11 years ago
Tomaszek
Unverified Reviewer
“Pick up and drop off charges are a rip off. They doubled from £1 to £2 whereas even Heathrow offers free pick up and drop off even in their newest terminals. Shame those people who left their comments don't seem to be aware of this service's history.”
Helpful Report
Posted 11 years ago
London Luton
Verified Buyer
“Really efficient and close to the terminal :-)”
Helpful Report
Posted 11 years ago
Cornel
Unverified Reviewer
“Amazing morning today at Luton Airport Drop Off. Parked for less than 10 minutes with my 8 months pregnant wife to drop off a friend. When I came back the car was being towed away ... with the hand break on ... car alarm went on ... £180 fine because I left my car unattended. YOUR SIGNS DO NOT SAY I HAVE TO ATTEND MY CAR FOR THE 15 MINUTES I'M PAYING FOR! Any Parking I've seen applies fines after the paid/allowed parking time. I'll let you know the answer to my complain. Ridiculous!”
Helpful Report
Posted 11 years ago
MR
Verified Buyer
“every aspect of the experience was first class”
Helpful Report
Posted 11 years ago
MR
Verified Buyer
“The barrier would not let me out, in fact it demanded a £100+ ecess parking fee - despite the fact that the parking had been pre-booked and pre-paid. As it happens the operator at the car park was able to override the system and I could continue on my way. So, great personal service let down by the technology on this occassion it seems.... otherwise I would have rated as very good!”
Helpful Report
Posted 11 years ago
MR
Verified Buyer
“Because the car-park is all electronic and automated, I was unable to amend my booking - instead I had to pay excess day charges; really not impressed by this. Car park itself was easy enough to use once there.”
Helpful Report
Posted 11 years ago
MR
Verified Buyer
“although we pre-book and pre-pay every time we book, we can never get out of the car park once we have returned to our car. Put the ticket in and it says you owe money (This time £144!!!) it was 1.45 in the morning it was cold and we were tired, along with many others who had the same problem. This has happened to us about 99% of the time when booking. There is something very wrong with your system if it keeps happening.”
Helpful Report
Posted 11 years ago
MR
Verified Buyer
“No problems very easy can be a bit of a wait for the bus so give yourself 15mins when you arrive incase”
Helpful Report
Posted 11 years ago
MR
Verified Buyer
“Very easy and close to the airport.”
Helpful Report
Posted 11 years ago
MR
Verified Buyer
“Hello I fly through Luton airport every week and book your short term parking. Your automatic number plate recognition system doesn't recognise my number plate. My plate is GJ2696 but the system records it as GJZ696 every time and so the automated system does not work. Thanks Graham Jones 07768 624812 graham.j@dsl.pipex.com”
Helpful Report
Posted 11 years ago
MRS
Verified Buyer
“Everything was so easy right from the start. From on-line booking to pulling up at the barrier in the middle of the night. Cannot fault this service. And was also excellent value for money.”
Helpful Report
Posted 11 years ago
London Luton Airport Operations Limited is rated 3.7 based on 2,425 reviews
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