London Luton Airport Operations Limited Reviews

Name: London Luton Airport Operations Limited
Address: London Luton Airport Operations Limited Navigation House Airport Way Luton, Luton
Rating: 3.67

3.7 Rating 2,430 Reviews

63 %

of reviewers recommend London Luton Airport Operations Limited

Company Reviews

Questions

Metrics

3.7

Based on 2,430 reviews

Customer Service
Communication Channels	Email, Live Chat

Visit Website

Phone:

01582395359

Email:

info@ltn.aero

Location:

London Luton Airport Operations Limited Navigation House Airport Way Luton
Luton
LU2 9LY

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London Luton Airport Operations Limited 2 star review on 19th February 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Like all airports - parking charges are exorbitant especially when needing to park for short periods of time. I drop off and collect my husband every 5/6 weeks and feel as if I am being robbed each time and have no other option to park else where. To add insult to injury - the parking area is in very very poor condition and not really fit for purpose...”

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Posted 11 years ago

“Car parking was ok. The ticket machine on exit was working this morning! Normally I have to get through to someone via the buzzer to open the barrier. I always prepay for parking however the cameras don't recognise the car reg plate and then when I put in the ticket, I normally get a notice that £108 or some such figure is due for payment! The first time this happened, I paid it! My mother was dying of cancer in Ireland and I was travelling weekly. I didnt get round to querying it - just let it go. It does get a bit irritating when it happens each time - however one of the parking staff in the office explained that the camera was not recognising the reg plate. Apart from that - all good. I like the short term parking, it is really helpful to me when travelling so much. It's great now that there is not a huge queue going into the car park. Thank you Warmest regards Helen Forbes”

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Posted 11 years ago

“+: smooth entry/exit process; close to terminal -: surface can get messy in rain; directions to/from terminal could be better”

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Posted 11 years ago

“Given the price you pay for the privilage of using THEIR Airport Parking you would think they would make the Car Park surface flat, no potholes with associated puddles and sufficient lighting so as not need to iluminate your way using your phone carera light Dangerous take the bus or taxi from home”

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Posted 11 years ago

“After a five flt delay expected further problems getting out of car park. Not at all could not have been more helpful.”

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Posted 11 years ago

“Other Airports offer the same service but with the option of having your car washed prior to collection for a few pounds more - this is a nice touch that would have changed my view to Very Good - why dont you offer this??”

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Posted 11 years ago

“Very easy and quick”

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Posted 11 years ago

“Did the job”

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Posted 11 years ago

“The anpr cameras at the exit gates regularly fail to register a prebooked booking.”

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Posted 11 years ago

“Buses in the morning should arrive more often. Waited 40 minutes for the bus in the morning (arrived at 6:30)”

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Posted 11 years ago

“It is situated not far from airport and has a great connection to it by a bus service.I am going to use it next time.Not too crowded and not too expensive.”

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Posted 11 years ago

“Great price. Thoroughly pleasing experience. No hassle. Quick entrance and exit. Would definitely recommend. Have booked early for next year's holiday.”

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Posted 11 years ago

“Good speedy service to/ from long term parking. Well lit. Reasonably well signposted.”

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Posted 11 years ago

“Spaces too small and roads too narrow.”

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Posted 11 years ago

“Booking and parking including pick up on return always goes smoothly without and worries. Exactly what is needed on return from a business trip”

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Posted 11 years ago

“As good as it can be for a car park on the edges of an airport. Pluses were; well signposted, good clean buses for transfer, bus stops close to terminal. Could do better; unsmiling bus driver who looked like he'd rather be somewhere else and loose gravelled surface of car park. Would book again though as good value.”

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Posted 11 years ago

“Excellent !”

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Posted 11 years ago

“More seating in departure areas would be nice.”

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Posted 11 years ago

“Very convenient for terminal and buses run frequently.”

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Posted 11 years ago

“Easy to navigate, easy to book, easy to read instructions. Fully recommend”

Helpful Report

Posted 11 years ago

London Luton Airport Operations Limited is rated 3.7 based on 2,430 reviews