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London Luton Airport Operations Limited Reviews

3.7 Rating 2,425 Reviews
63 %
of reviewers recommend London Luton Airport Operations Limited
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3.7
Based on 2,425 reviews
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Phone:

01582395359

Email:

info@ltn.aero

Location:

London Luton Airport Operations Limited Navigation House Airport Way Luton
Luton
LU2 9LY

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London Luton
Verified Buyer
“Easy to find car park, plenty of space to park and only waited 5mins for bus to terminal. Bus drops you outside the terminal and away from all the hustle and bustle of the drop off/Pick up area. Would definitely use again.”
Helpful Report
Posted 11 years ago
Mr
Verified Buyer
“I was forced to cancel my trip due to a family emergency. This was easy to do and the charge was refunded promptly and without hassle. However I then received an e-mail with the subject line "Welcome home – how was your parking experience?" As is so often the case, the service itself is fine - we've used Luton Airport parking many times and been happy with it - but the customer feedback experience is woefully lacking. It's a shame you can't give feedback on the feedback process. :)”
Helpful Report
Posted 11 years ago
London Luton
Verified Buyer
“I recieved the review email one month before the date i had booked parking for!! Very poor service here!”
Helpful Report
Posted 11 years ago
London Luton
Verified Buyer
“Priority onsite is expensive. It is situated next to the terminal, easy drop off and collect and is a great way to travel. Recommended.”
Helpful Report
Posted 11 years ago
London Luton
Verified Buyer
“You have asked for a review when I'm not due to park until Sunday 30th November. Maybe a review of "Reviews.co.uk" is more relevant.”
Helpful Report
Posted 11 years ago
London Luton
Verified Buyer
“Pretty expensive for a gravel carpark with no marked bays and cars parked in all manner of wrong.”
Helpful Report
Posted 11 years ago
London Luton
Verified Buyer
“Stress free, top service. Will be doing it again.”
Helpful Report
Posted 11 years ago
London Luton
Verified Buyer
“The automatic number plate recognition system never works. I have used this car park circa 12 times over the past year and only on one occasion did it recognise my number plate. You then have to wait a long time for the attendant to pick up the call.”
Helpful Report
Posted 11 years ago
London Luton
Verified Buyer
“Easy enough online; be careful to leave a margin of time after your planned arrival to cater for plane or customs delays because if you go over time it will cost a whole lot. Pretty good overall although the short stay parking lot needs to be resurfaced; it is very rough.”
Helpful Report
Posted 11 years ago
London Luton
Verified Buyer
“A fast efficient service. I will certainly use you again.”
Helpful Report
Posted 11 years ago
London Luton
Verified Buyer
“As a regular user of the Luton Airport Short term parking my experience is that, even though I pre book, it is about 50% of the time that the cameras recognise the number plate. When the number plate has not recognised there is a considerable delay at the exit barrier whilst waiting for someone to respond, check the booking and open the barrier.”
Helpful Report
Posted 11 years ago
London Luton
Verified Buyer
“Drive In - Drive Out. Excellent!!”
Helpful Report
Posted 11 years ago
London Luton
Verified Buyer
“A good and easy experience”
Helpful Report
Posted 11 years ago
London Luton
Verified Buyer
“Good transit time from mid term car park.”
Helpful Report
Posted 11 years ago
London Luton
Verified Buyer
“Booking is for 29/11/14! Why are you asking my opinion on a service I have get to receive??”
Helpful Report
Posted 11 years ago
London Luton
Verified Buyer
“I have arrived back to Luton in the dark when it was raining; due to the number of people already waiting for the bus I did not have room under the rain shelter and I got socked. The car park is quite poorly lit the bus drop off stops are not visible from the bus in the dark. The number plate recognition system incorrectly identified my car at entry (and printed the wrong number plate on my ticket) When exiting the car park the machine wanted to charge me the full drive in fee for the pre-paid parking; pressing the help/ call button was not picked up by an operator for over 2 minutes - creating a queue behind me of angry drivers beeping the car horns.”
Helpful Report
Posted 11 years ago
London Luton
Verified Buyer
“Car covered in bird dirt upon return, great job, now need to clean it, seems to be a bit amateur compared to other airports.”
Helpful Report
Posted 11 years ago
London Luton
Verified Buyer
“I haven't travel yet”
Helpful Report
Posted 11 years ago
London Luton
Verified Buyer
“Departure pick-up as good as promised. I think maybe the afternoon shift changeover caused the delay on return. One bus set down at airport but did not pick up so a longer than expected wait for the next to arrive. Airport parking and bus stops well signposted and a short journey to terminal.”
Helpful Report
Posted 11 years ago
London Luton
Verified Buyer
“Overall very good facility. Additional marking at the short term parking for entry and car paking bays will help to navigate.”
Helpful Report
Posted 11 years ago
London Luton Airport Operations Limited is rated 3.7 based on 2,425 reviews
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