London Luton Airport Operations Limited Reviews

Name: London Luton Airport Operations Limited
Address: London Luton Airport Operations Limited Navigation House Airport Way Luton, Luton
Rating: 3.67

3.7 Rating 2,425 Reviews

63 %

of reviewers recommend London Luton Airport Operations Limited

Company Reviews

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3.7

Based on 2,425 reviews

Customer Service
Communication Channels	Email, Live Chat

Visit Website

Phone:

01582395359

Email:

info@ltn.aero

Location:

London Luton Airport Operations Limited Navigation House Airport Way Luton
Luton
LU2 9LY

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London Luton Airport Operations Limited 1 star review on 16th November 2025

Flynn McCarthy

London Luton Airport Operations Limited 1 star review on 13th September 2025

Miles Collins

London Luton Airport Operations Limited 1 star review on 30th August 2025

Elliot Coleman

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We parked without any issues”

Helpful Report

Posted 10 years ago

“Short stay car park is poorly designed with dead ends in some rows, making it difficult to find a space.”

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Posted 10 years ago

“Buses to terminal are frequent enough, but there seemed to be little advantage going for the long stay car park nearer the terminal. Booking a week in advance is much cheaper than a couple of days beforehand - almost half the price for my 2 day stay. Overall good, but not brilliant as far as airport parking goes.”

Helpful Report

Posted 10 years ago

“Worked perfectly, reasonably priced, and near the terminal. Better than meet & greet since human error is largely eliminated. Will use again.”

Helpful Report

Posted 10 years ago

“Nice and near only fault was trying to find exit”

Helpful Report

Posted 10 years ago

“The booking and payment system was easy and straight forward but pedestrian access from the mid-term parking area to the terminal is very poor and indirect. This should be improved.”

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Posted 10 years ago

“I pre-paid for my parking. Apart from being told by the ticket machine that i needed to pay everything was fine. It only took a quick talk with the staff there and then it was all sorted out. It was Conveniently close to the terminal and not bad value for money”

Helpful Report

Posted 10 years ago

“All good, easy to find, quick journey on the shuttle bus. No problems. Will definitely do it again”

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Posted 10 years ago

“Simple , easy, no fuss, did what is said on the lable. Would gladly use it again.”

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Posted 10 years ago

“Tarmac broken up, worn bay markings, some bays unusable due to pot holes and flooding. Very difficult to manoeuvre in and out of due to close proximity of opposite bays. No covered way between car park and terminal, fortunately it was not raining/snowing. On a positive note the directions to the carpark on the website were good.”

Helpful Report

Posted 10 years ago

“Quick, easy, as advertised.”

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Posted 10 years ago

“Easy to book, easy to find, easy to walk to the terminal. You just need instil the same principles into the baggage reclaim areas”

Helpful Report

Posted 10 years ago

“The service was very good, the bus driver was very helpful when we got there very early in the morning and waited for us when he saw us just arriving and waited for us to park the car. And finally he told us to make a note of the bus stop number so we will be able to find the car quickly on our return which was this afternoon.”

Helpful Report

Posted 10 years ago

“Due to an accident on the motorway we ended up missing out flight. We had pre-booked parking from Friday until Sunday. We managed to get another flight on the Saturday and I was informed that because we had left the car park the booking no longer stood and so I had to do another booking for the car park. It is ridiculous that the original booking did not stay as we would still be using the car park for the original time frame.”

Helpful Report

Posted 10 years ago

“Parking area was clean and well organised, transfer to the terminal was quick. Only signage from main road to the Parking was very poor, also road surface was not in the best condition. Overall experience was good ;o)”

Helpful Report

Posted 10 years ago

“Easy to use, hassle free.”

Helpful Report

Posted 10 years ago

“- Expensive as there is no competition - used to pay £5 / day at Luton airport and thought that was expensive. It's now £13 if you pre-book (£20 "at the gate").....just for one day!!!!! - Buses are too infrequent. - Bus stops are open and therefore cold, windy and freezing. - Bus drivers are often miserable. - Getting on/off at just one door creates problems and is ridiculous - an example, on the bus yesterday I was the only person and was sitting at the front. As the bus arrived at the stop, rather than open the front door, the driver insisted I walk back to the other door to get off the bus - what difference does it make when you are the only person on the bus??? CRAZY!!! - Bus stop at the terminal is a disgrace - full of filthy smokers! - Where the buses stop, you have to walk to the terminal, not a problem if it's nice weather but not great when it's cold, wet and windy at this time of year! - It's been made almost impossible to walk to the terminal - the road has fences all the way along it so you cannot cross where you want. - The CCTV is there to fine drivers dropping passengers off - nothing wrong with dropping off (we've been doing it for years without problems), except some little Hitler thinks they can fine drivers £80 for doing it!!! Advice - go to Heathrow or Gatwick - customer/passenger friendly airports and car parks!!!”

Helpful Report

Posted 10 years ago

“Meet and greet parking is an excellent service, quick and convenient. Staff are efficient and polite. Would have given it a very good rating but the cost of this service compared to other airports for our dates was considerably more.”

Helpful Report

Posted 10 years ago

“Frequent problems when leaving short stay with the machines not recognising mine and other cars. This means having to ask to be let out which can take time. On occasions all lanes have been blocked for some time.”

Helpful Report

Posted 10 years ago

“Treat service and good value for money”

Helpful Report

Posted 10 years ago

London Luton Airport Operations Limited is rated 3.7 based on 2,425 reviews