LUXBMX Reviews

Name: LUXBMX
Address: 1 Burke Street, 1 Burke Street, Queensland
Rating: 4.90

4.9 Rating 5,798 Reviews

98 %

of reviewers recommend LUXBMX

4.9

Based on 5,798 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

LUXBMX 5 star review on 9th September 2025

530

Anonymous

Anonymous // 01/01/2019

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English

Deutsch

“I wanted to purchase a GT race bike for my son but needed advice, I called and got the advice over the phone then made the purchase online, I delayed the pickup for Xmas which was no problem. I had a small issue which was not lux's fault which was dealt with quickly and professionally and I was kept in the loop the whole time which was appreciated. I would highly recommend LUX”

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Posted 5 years ago

“You could add dimension for bottom bracket bearing and recommend for a bike”

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Posted 5 years ago

Hey Glenn, Thanks for the feedback. Generally speaking, Spanish bottom brackets will only fit frames with a Spanish BB. I have updated our Spanish BB's with the diameter measurement so there should be no further confusion. Thanks again for your feedback! Dave Dillewaard LUXBMX Team

Posted 5 years ago

“They communicate very good with returns. Very helpful.”

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Posted 5 years ago

“Absolutely bloody PEEEERFECT!”

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Posted 5 years ago

“Great site. Bike came within 2 days. My grandson did his research for hid bike. Got it for a great price.”

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Posted 5 years ago

“The ease of ordering was great. The range was great. The tracking of the item was great. Opening the package when it arrived and finding the wrong item had been sent was not good. The service to rectify the problem was great.”

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Posted 5 years ago

“Great website which was easy to order what I wanted and delivery was fast”

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Posted 5 years ago

“Lux's service is superb!! They really do know how to look after you in every way!”

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Posted 5 years ago

“Excellent service and products. Will have the beast rolling soon. Thanks team!”

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Posted 5 years ago

“Item sent quickly and arrived in NZ in a short time. Fantastic!”

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Posted 5 years ago

“Fast delivery and a awsome product made well and with good component made my boys day”

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Posted 5 years ago

“Super fast shipping and great customer service”

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Posted 5 years ago

“Always give me a good service.”

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Posted 5 years ago

“I received the bike but haven't received the helmet yet”

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Posted 5 years ago

That's certainly a shame the helmet didn't arrive with the bike. We generally have to ship them separately as there isn't enough room in the box to ensure the helmet will arrive to you safely. We can certainly make sure you get what you have ordered. If you have any concerns or feel we have let you down, we are more than happy to help so please reach out to us via email at help@luxbmx.com Ev

Posted 5 years ago

“Great service again...thank you!”

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Posted 5 years ago

“Quick response and no issues with the shipped product”

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Posted 5 years ago

“Amazing! I have one very happy boy who is ready to race. Great price and service. Highly recommend.”

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Posted 5 years ago

“Bike was well packed met the description”

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Posted 5 years ago

“Fantastic experience ordering. Stuff arrived quick as. Definitely buying from lux again”

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Posted 5 years ago

“Very happy with product and how quick it was delivered. Thank you”

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Posted 5 years ago

LUXBMX is rated 4.9 based on 5,798 reviews