LUXBMX Reviews

Name: LUXBMX
Address: 1 Burke Street, 1 Burke Street, Queensland
Rating: 4.90

4.9 Rating 5,797 Reviews

98 %

of reviewers recommend LUXBMX

4.9

Based on 5,797 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

LUXBMX 5 star review on 5th September 2025

529

Anonymous

Anonymous // 01/01/2019

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“Accurate description, nice and secured packaging, and fast delivery...”

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Posted 5 years ago

“Very professional and prompt,good communication especially the new guy Sean”

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Posted 5 years ago

“Recently purchased a KINK Drifter 2020, brakes weren't working adequately. Returned to store where they replaced the brake pads and brakes are working perfectly now. Service was polite, friendly and helpful.”

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Posted 5 years ago

“The brake system I ordered was missing a vital part (which was in the image of the brake kit on the website).”

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Posted 5 years ago

Hi Joel, Thanks for taking the time to provide feedback. We appreciate all feedback given (good and bad) and will endeavor to always fix any issues that arise. In regards to the missing part. Unfortunately, Academy no longer includes the front brake cable adapter with the brake itself. We have updated the photos and have sent you the adaptor separately. If you have any concerns with anything from us, please don't hesitate to contact us immediately via email to help@luxbmx.com and we can sort it out for you. Thanks again for your time. Ev

Posted 5 years ago

“Service was excellent. The bike I wanted (fly neo) wasn't in stock but super happy with the colony instead. The guy helping me even checked out the back as I was unsure of the colour online.”

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Posted 5 years ago

“Yes definitely recommend”

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Posted 5 years ago

“Excellent customer service - will definitely shop again”

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Posted 5 years ago

“Excellent service as always. Good products and fast delivery to NZ. Thanks again.”

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Posted 5 years ago

“Prompt service and good value.”

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Posted 5 years ago

“Sales service by Bruce was awesome.”

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Posted 5 years ago

“Legit everything, yall are rad at what u do and help in whatever way yall can, its amazing.”

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Posted 5 years ago

“Only place I buy bmx parts here beacause the prices are great and the service is amazing and you know what your getting,”

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Posted 5 years ago

“Having the bike delivered so quickly after ordering was amazing.”

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Posted 5 years ago

“great service fantastic product very happy”

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Posted 5 years ago

“Always a pleasant experience with Luxbmx, always catering as much as possible too my needs and always arrive on time.”

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Posted 5 years ago

“Prompt service and fast postage. Would definitely buy from these guys again!”

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Posted 5 years ago

“Friendly fast service”

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Posted 5 years ago

“The order was super quick , unfortunatley it went downhill like a cheap bike from there . The forks were the wrong size , the headset was all over the place loose in the box and ss it turns out it too was incorrect and there was no front axel ! They were however very quick to respond and sort it out . Although when the new gear turned up there was no spacer rings for the bars / headset ! Luckily the bits thst were there from the original headset had just enough bits to complete the bike.”

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Posted 5 years ago

“Good blokes”

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Posted 5 years ago

“Excellent, rad service once again by the guys at Lux! Built up my second custom bike with them. Every attention to detail is made! Absolute legends! LUX 4 life. Quality!”

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Posted 5 years ago

LUXBMX is rated 4.9 based on 5,797 reviews