LUXBMX Reviews

Name: LUXBMX
Address: 1 Burke Street, 1 Burke Street, Queensland
Rating: 4.90

4.9 Rating 5,773 Reviews

98 %

of reviewers recommend LUXBMX

4.9

Based on 5,773 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

LUXBMX 5 star review on 25th August 2025

519

Anonymous

Anonymous // 01/01/2019

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“great service, cheers!”

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Posted 4 years ago

Hey Stuart, Not a problem at all, thank you for taking the time to leave us a review.

Posted 4 years ago

“Top customer service, great options and good prices! Will continue to buy from LUX again and again.”

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Posted 4 years ago

“I love the boys over here always have everything I want great store even though I live in Melbourne but live it when I went over there”

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Posted 4 years ago

Thanks for the feedback Brendan! We are stoked you are stoked! Cheers! Dave.

Posted 4 years ago

“Always last minute parts for repairs and the lads hook me up everytime with fast delivery”

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Posted 4 years ago

Hey Casey, Thank you for taking the time to leave us some feedback, we are pleased to hear you are stoked with our store.

Posted 4 years ago

“Greatest service and advice. The blokes who work there actually ride so they understand what sort of set ups work for different size riders and their styles, overall 10/10. Best bike shop I've been to and rather good prices 👌🏼✌🏼”

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Posted 4 years ago

Hey Joshua, Thanks for the feedback! We are stoked to help out as much as we can! Cheers. Dave.

Posted 4 years ago

“Awesome service.”

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Posted 4 years ago

Thank you but we think you're awesome!

Posted 4 years ago

“Definitely I will order again soon. I really appreciate your effort for sending the missing stickers. I received that and it’s awesome. Thank you.”

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Posted 4 years ago

Peter, Thank you for taking the time to leave us your feedback. We glad to hear that you loved the stickers and we look forward to hearing from you again soon!

Posted 4 years ago

“Awesome products, speedy service.”

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Posted 4 years ago

“Thanks for your assistance in helping me get a new SE Racing BMX for my son. The team was very helpful in assisting me with my silly questions Would highly recommend LUXBMX to anyone as the service I got, especially compared to some of your competitors was great”

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Posted 4 years ago

Brendon, We hope that your son is loving his new bike! Thank you for your kind words and continued support. We look forward to having you shop with us again soon!

Posted 4 years ago

“Highly recommended very fast shipping pleasure to deal with A+”

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Posted 4 years ago

Jesse, Thank you for recommending us, we always try to provide the best level of service possible!

Posted 4 years ago

“Everything I ordered was correct, fast response with great customer service. Phill.”

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Posted 4 years ago

Hey Phillip, Thank you for taking the time to leave us some feedback, we are pleased to hear your stoked with our store.

Posted 4 years ago

“Fast delivery, stock not always available, some products cheaper elsewhere. Otherwise ok”

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Posted 4 years ago

Hey Carla. Thank you for taking the time to leave us a review, we do offer price matching through a form on our website. Please don't hesitate to ask next time. https://www.luxbmx.com/price-match

Posted 4 years ago

“Very fast delivery and great website! Cheers guys!”

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Posted 4 years ago

Adam, We're glad to hear that you love the website and our speedy service. We look forward to having you shop with us again soon!

Posted 4 years ago

“Item was sent to wrong house number luckily there was no house at that number I contacted courier company and they told me of the error and I organised to pick up item 40 min drive .On pickup it was discovered I was sent the wrong item a 1” stem instead of 1-1/8 stem this was all after item being substituted as the item I purchased online was not in stock.After contacting Lux they sent the right product express post but still put the wrong house number on the package even though I had confirmed with them of my correct house number once again it was up to me to chase up my item”

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Posted 4 years ago

Hi Dave, Thank you for taking the time to leave us this feedback, firstly we wanted to say that we are extremely sorry that this incident happened. We accept full responsibility for not picking up on the address change after sending the incorrect stem. Human error is unfortunately inevitable at times as we deal with numerous orders every day. Though we strive for perfection we are still human and mistakes do happen. We would love to hear from you again to give us a chance to make up for our subpar performance. Again we would like to thank you for your patience and understanding throughout this whole process, we hope to hear from you soon.

Posted 4 years ago

“Legendary service, always coming through with the goods and the customer service is 2nd to none!”

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Posted 4 years ago

Luke, We really appreciate you taking the time to leave us your feedback. All our customers are the real legends!

Posted 4 years ago

“Great service and fairy price.”

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Posted 4 years ago

Thank you for your feedback and continued support!

Posted 4 years ago

“Glad I stumbled across them allot of parts I couldnt find in the USA and with more color and styling options. Keep shredding!”

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Posted 4 years ago

Hey Owen, We are extremely pleased to hear you stoked with our service! Big thank you for taking the time to let us know.

Posted 4 years ago

“Fast shipping.Great price.”

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Posted 4 years ago

Hey Jordan, Thank you for taking the time to leave us a review, we are pleased to hear you stoked with our service!

Posted 4 years ago

“Great service. Even though they has a computer error saying the stock I ordered, they notified me promptly with a quick and easy solution and I had my items in a couple of days”

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Posted 4 years ago

Hey Joshua, We take a lot of pride in our customer service and making sure our customers are very satisfied with their purchases. Thank you for taking the time to let us know!

Posted 4 years ago

“Great service”

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Posted 4 years ago

Hey Peter, Thank you for taking the time to leave us a review!

Posted 4 years ago

LUXBMX is rated 4.9 based on 5,773 reviews