LUXBMX Reviews

Name: LUXBMX
Address: 1 Burke Street, 1 Burke Street, Queensland
Rating: 4.90

4.9 Rating 5,960 Reviews

98 %

of reviewers recommend LUXBMX

4.9

Based on 5,960 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

585

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Item was sent to wrong house number luckily there was no house at that number I contacted courier company and they told me of the error and I organised to pick up item 40 min drive .On pickup it was discovered I was sent the wrong item a 1” stem instead of 1-1/8 stem this was all after item being substituted as the item I purchased online was not in stock.After contacting Lux they sent the right product express post but still put the wrong house number on the package even though I had confirmed with them of my correct house number once again it was up to me to chase up my item”

Helpful Report

Posted 5 years ago

Hi Dave, Thank you for taking the time to leave us this feedback, firstly we wanted to say that we are extremely sorry that this incident happened. We accept full responsibility for not picking up on the address change after sending the incorrect stem. Human error is unfortunately inevitable at times as we deal with numerous orders every day. Though we strive for perfection we are still human and mistakes do happen. We would love to hear from you again to give us a chance to make up for our subpar performance. Again we would like to thank you for your patience and understanding throughout this whole process, we hope to hear from you soon.

Posted 5 years ago

“Legendary service, always coming through with the goods and the customer service is 2nd to none!”

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Posted 5 years ago

Luke, We really appreciate you taking the time to leave us your feedback. All our customers are the real legends!

Posted 5 years ago

“Great service and fairy price.”

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Posted 5 years ago

Thank you for your feedback and continued support!

Posted 5 years ago

“Glad I stumbled across them allot of parts I couldnt find in the USA and with more color and styling options. Keep shredding!”

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Posted 5 years ago

Hey Owen, We are extremely pleased to hear you stoked with our service! Big thank you for taking the time to let us know.

Posted 5 years ago

“Fast shipping.Great price.”

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Posted 5 years ago

Hey Jordan, Thank you for taking the time to leave us a review, we are pleased to hear you stoked with our service!

Posted 5 years ago

“Great service. Even though they has a computer error saying the stock I ordered, they notified me promptly with a quick and easy solution and I had my items in a couple of days”

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Posted 5 years ago

Hey Joshua, We take a lot of pride in our customer service and making sure our customers are very satisfied with their purchases. Thank you for taking the time to let us know!

Posted 5 years ago

“Great service”

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Posted 5 years ago

Hey Peter, Thank you for taking the time to leave us a review!

Posted 5 years ago

“Best BMX store and fast ship”

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Posted 5 years ago

Thank you for taking the time to leave us your feedback, we appreciate your support!

Posted 5 years ago

“A guy at my local skatepark told me about how he built up his custom freestyle BMX, by mainly doing his shopping online at LUXBMX. After a couple of weeks of browsing BMX parts online I decided to use LUXBMX for my entire custom BMX build. Free shipping if you spend 100 bucks. & the LUX boys reply to my emails & have been very helpful in terms of getting the right parts for my 2012 T1 Ruben. The build is nearly complete. Cant wait to send them a photo of the build!”

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Posted 5 years ago

Alex, We really appreciate you taking the time to leave us a review. We're stoked to hear that you love the shop and the level of service that you receive whilst dealing with us. We look forward to seeing your build once it's finished!

Posted 5 years ago

“speedy & friendly service! highly recommended!”

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Posted 5 years ago

Hey Tse, Thank you for taking the time to leave us a review, we are very pleased to hear that you are stoked with our shop🤘🏻

Posted 5 years ago

“Very good site fast postage and very helpful”

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Posted 5 years ago

Dominic, Thank you for leaving us your feedback, we're glad to hear that you love the website!

Posted 5 years ago

“Great service”

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Posted 5 years ago

Ross, Thank you for leaving us a review, we appreciate your support!

Posted 5 years ago

“Great service and speedy delivery, thanks guys 👍”

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Posted 5 years ago

Simon, You're welcome mate, we look forward to having you shop with us again soon!

Posted 5 years ago

“I have been rebuilding my old bmx and dream bmx mid school bikes and these guys have been very helpful! They go above and beyond to help you out. They are one of my favourite go to best local online shops for bmx parts! Very Rad! 🤘🏽 - -El_Juan”

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Posted 5 years ago

El Juan, We're glad that we could help make your build become a reality. We look forward to the next challenge that you bring our way!

Posted 5 years ago

“Outstanding Service, product shipped straight away, can highly recommend, and will definitely purchase from LUXBMX again!”

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Posted 5 years ago

Kate, We're very happy to hear that you found our service top-notch, we look forward to having you shop with us again soon

Posted 5 years ago

“Great service, quick handling and had the order at my door in a few days”

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Posted 5 years ago

Weng Nish, Thank you for taking the time to leave us your feedback, we really appreciate your support!

Posted 5 years ago

“These guys are the best. Fast communication. Fast builds. Fast delivery. Wish i lived close and i could go in store”

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Posted 5 years ago

Kris, We appreciate you taking the time to leave us your feedback. We're glad to hear that you love the level of service you receive when you shop with us and we wish everyone lived close enough to come in and say hi. Happy shredding from the whole team!

Posted 5 years ago

“Always have the right answers as well as the best brands, cant go wrong when dealing with these guys.”

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Posted 5 years ago

Hey Shane, Thank you for taking the time to leave us a review, we are always stoked on hearing our customers feedback! Have a great week. Kind Regards

Posted 5 years ago

“The Crew at LUXBMX operate a very professional online service. My parts were promptly shipped and when I had an issue, were very helpful and quick to respond to help me find a resolution. I highly recommend them and will be using LUXBMX for all future purchases. Cheers boys.”

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Posted 5 years ago

Hey April, Thank you for taking the time to leave us a review, we really appreciate all of our customer's feedback and are very pleased to hear that you are satisfied with our store.

Posted 5 years ago

“Top shelf bmx merchants”

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Posted 5 years ago

Supported by top shelf customers!

Posted 5 years ago

LUXBMX is rated 4.9 based on 5,960 reviews