LUXBMX Reviews

Name: LUXBMX
Address: 1 Burke Street, 1 Burke Street, Queensland
Rating: 4.90

4.9 Rating 5,750 Reviews

98 %

of reviewers recommend LUXBMX

4.9

Based on 5,750 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

514

Anonymous

Anonymous // 01/01/2019

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“On the first ride my son had on his brand new bike which ia all he wanted for Christmas the chain come off within half an hour and bent the drive sprocket which left it un usebale our sun was very upset and upon closer inspection i really felt that it is a cheaply made BMX but sold at high quality price we are very disappointed in the bike and we have been left with a very unhappy sun on christmas day”

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Posted 2 years ago

Hi Mitch, We are sincerely sorry to hear about the sprocket bending, the last thing we want is for anyone to have a bad experience with BMX, especially this close to Christmas. I can see that the team has sent you an upgraded aluminum sprocket at no charge. Installation of the replacement shouldn't be too tricked, however, If you need a hand with the installation, please do reach out to us. Ev and the team.

Posted 2 years ago

“The courier was very slow and damaged the bars in transit. Courier FAIL!”

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Posted 2 years ago

Hey Glenn, We're sorry to hear about the damage from the courier. Did you happen to get any photos of the box showing mishandling? Shoot us through some photos of the damaged bars as well. We wish we could deliver everything ourselves so we could stop this kind of thing from happening. It's definitely frustrating to have this kind of thing happen. Thanks, Mitch.

Posted 2 years ago

“Great customer service, I live in Victoria and very phone quiet I had, I was never rushed, always had questions answered and all the staff have great knowledge. Very quick delivery and GREAT value.”

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Posted 2 years ago

“Great product, fast delivery. 10+”

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Posted 2 years ago

“Lux is better than shaggin'”

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Posted 2 years ago

“Super happy the Black Friday was awesome I love my 24 inch skyway thanks heaps”

LUXBMX 5 star review on 24th December 2022

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Posted 2 years ago

“The best around! Always helpful, great products and knowledge.”

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Posted 2 years ago

“You guys are amazing. Your products are second to none. My son loves your shop. Fast postage. Highly recommend.”

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Posted 2 years ago

“Awesome customer service, quick delivery. Looking forward to doing more business in the upcoming years ahead.”

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Posted 2 years ago

“Was a bit disappointed when I got an email saying that they didn’t have the part I ordered in stock even though it said it was in stock online so I had to wait a while for it to get here but all in all product came in perfect condition”

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Posted 2 years ago

Hi Kaea, We are sincerely sorry that we had a stock error in our warehouse. I am happy to see that we managed to get the correct bars from the supplier for you and they have now been delivered to you. Thanks for your patience. Best wishes from all of us here at LUXBMX

Posted 2 years ago

“Super Awesome”

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Posted 2 years ago

“arrived a bit late but worth the wait”

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Posted 2 years ago

“Great team,fast postage, with everything you could possibly need to shred a bmx bike”

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Posted 2 years ago

“Lux is the fuggin best”

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Posted 2 years ago

“Beautiful bike came super quickly. Thanks awesome people at LUXBMX, snd a merry Christmas to you all.”

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Posted 2 years ago

“Five out of five. Great service and extremely rapid delivery.”

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Posted 2 years ago

“Bought new tyres for my sons bmx(also previously purchased bmx and parts from this store) but had to order in as none in stock. Gave my phone number and details to get a call back as I had explained that the bike was getting shipped interstate in a weeks time. I was told sure no worries delivery within 2-4 days and we will call in 2-4 days but after 6 days I called and the guy I spoke to struggled to find the order but assured me it "should be in" so I went into the shop to try and collect anyway and again waited for them to be located. The warehouse is a shambles with stuff everywhere, no wonder it was a struggle to locate anything. I got them eventually and fitted them just in time. Every time I have been in the store, staff are too "busy" talking to there buddies to talk you and barely show any interest. You supply great products but the customer service is underwhelming at best.”

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Posted 2 years ago

Hi Lindsay, We are terribly sorry about the experience you had with us. We strive to give our customers the best possible experience on every visit. We value all our customers and hope that this won't be the last time you shop with us, I know we can give you the experience you expect from us in the future. Thanks for the feedback, and if there was anything you wanted to discuss in person feel free to call the shop and ask for Tim. Cheers.

Posted 2 years ago

“Perfect tyre for my Burley Bee and fast delivery”

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Posted 2 years ago

“It's alright”

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Posted 2 years ago

“I had an issue with the product I bought; wrote to explain what was happening. I not only got the chance to choose in between different solutions they offered me, but also the follow up and customer service was amazing. Thank you guys”

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Posted 2 years ago

LUXBMX is rated 4.9 based on 5,750 reviews