LUXBMX Reviews

Name: LUXBMX
Address: 1 Burke Street, 1 Burke Street, Queensland
Rating: 4.90

4.9 Rating 5,958 Reviews

98 %

of reviewers recommend LUXBMX

4.9

Based on 5,958 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

585

Anonymous

Anonymous // 01/01/2019

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English

“The cranks keep coming loose ran lux left message they said they would call back that was a week age still waiting don’t deal with this company”

Helpful Report

Posted 3 years ago

Hey Ayrlie/Paul, Thank you for the phone call, I am sorry we missed your call, unfortunately, our customer service hub is not open on Sundays so we do apologise for the delay in getting back to your message as we have had a rather large backlog of missed calls to get back to. I am super glad we were able to resolve the issue over the phone regarding your crank arm, as all it needed was a small amount of maintenance by doing the right nuts up in the right sequence. Thank you for your support and please if you ever feel like we have not tended to any of your issues as promptly as you may expect. Then please feel free to get in contact with us at help@luxbmx.com.au and one of our friendly customer service representatives will be in touch with you as soon as possible. -Claudio and the LUX family.

Posted 3 years ago

“Fantastic service, awesome place of business, great vibes and always easy do deal with!”

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Posted 3 years ago

Hey Travis, Thank you for taking the time to review our company! We look forward to seeing you in store soon mate! STAYLUX

Posted 3 years ago

“These dudes rock, best service in the business!”

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Posted 3 years ago

“Always good service and speedy shipping”

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Posted 3 years ago

Hey Daniel, Thank you for taking the time to leave us a review, we appreciate the feedback!

Posted 3 years ago

“Very happy with the product you guys have a very good range”

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Posted 3 years ago

Hey Arthur, We are stoked to hear! Thanks for the review.

Posted 3 years ago

“Hey guys pleased with how true the wheels are and the work, however there were marks on the rear rim and paint off the spokes , I understand you can take paint off when lacing wheels but probably the worst marking I’ve seen personally, doesn’t really matter as parts get marked and damaged when riding anyways but it’s not the best look to see newly build parts already marked”

Helpful Report

Posted 3 years ago

Hey Nick, Thank you for taking the time to leave us a review, we are sorry to see this has happened. I have just provided you with a return label via email. Please feel free to send the wheels back and we can happily rebuild the wheels free of charge, this definitely isn't the quality of product we want to supply. Massive thank you for your patience with the situation. We look forward to rebuilding the wheels and delivering a more acceptable product. Kind Regards

Posted 3 years ago

“Really good range of products and great service”

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Posted 3 years ago

Hey Alan, Thank you for the kind words! We look forward to helping you out again in the future. Regards

Posted 3 years ago

“Great customer support, easy to use website and great range of stock :)”

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Posted 3 years ago

Hey Yonatan, Thank you for taking the time to leave us a review, we appreciate the feedback!

Posted 3 years ago

“Fast and friendly service and delivery was on time. Will definitely be looking to Lux bmx for all my bmx needs Thank again”

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Posted 3 years ago

Hey Craig, Thank you for the kind review! We hope you are enjoying the new parts! STAYLUX

Posted 3 years ago

“2000 orders and still managed to have my order within 6 days of paying. Absolute service and great product variety year round. I look forward to my next Lux experience !”

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Posted 3 years ago

“Awesome to deal with keep up the good work guy's 👍😁 Cheers Jay Halenvans”

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Posted 3 years ago

Hey Jason, Thank you for taking the time to leave us a review, we appreciate the feedback.

Posted 3 years ago

“The Go to regarding any BMX related! From someone who has been on 20 for more than 30 years. Thanks for keeping the riders riding!”

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Posted 3 years ago

Hey David, Thank you so much for the kind words. Super stoked to be able to help out some fellow BMXers! STAYLUX

Posted 3 years ago

“Awesome site and all the gear we need to get ya wheels rolling again, or purchase that new bike.”

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Posted 3 years ago

Hey Marlon, Thank you for taking the time to leave us a review, we appreciate the feedback!

Posted 3 years ago

“Very happy with my purchase of a Skyway TA Pro model and stolz stand. Was delivered in good time and everything was as expected. Thanks guys.”

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Posted 3 years ago

Hey David, Thank you for taking the time to leave us a review, we are very pleased to hear you are stoked on your order!

Posted 3 years ago

“I cant remember his name but he was super helpful. Rang me back to complete my order after I had to hang the phone up mid order . Very happy . Just waiting on my parts to come still . Cheers guys . . Love ya work”

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Posted 3 years ago

Hey Romano, Thank you for taking the time to leave us some feedback, we are very pleased to hear all of this.

Posted 3 years ago

“flawless transaction as always, thanks guys!”

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Posted 3 years ago

“quick response to queries and easy returns process”

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Posted 3 years ago

Author didn't leave any comments.

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Posted 3 years ago

“Happy and helpful staff, very knowledgeable and express postage service is great. Will be shopping with them again!”

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Posted 3 years ago

“Big shout to the guys at LUXBMX. Everything went like clockwork - highly recommend them! Thanks boys!”

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Posted 3 years ago

LUXBMX is rated 4.9 based on 5,958 reviews