LUXBMX Reviews

Name: LUXBMX
Address: 1 Burke Street, 1 Burke Street, Queensland
Rating: 4.90

4.9 Rating 5,672 Reviews

98 %

of reviewers recommend LUXBMX

4.9

Based on 5,672 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

498

Anonymous

Anonymous // 01/01/2019

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“The service provided by the team at Lux is always prompt and super polite. On the rare occasion that there is a problem with an order they are on to it straight away. Great job guys!”

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Posted 3 years ago

“Awesome service as always!! Thanks again”

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Posted 3 years ago

“Thumbs up emoji”

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Posted 3 years ago

Thank you!

Posted 3 years ago

“Legit the best online store out there for range of products, price, service, customer support, packing and shipping. Every order perfect, delivered fast as, and helpful with anything.”

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Posted 3 years ago

“Beats any bike shops in WA, fast postage settle down on the free cult stickers boys haha surely you have different brands to hand out”

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Posted 3 years ago

Hey Brendon, cheers for the feedback - we really appreciate it! - Nat :)

Posted 3 years ago

“The box was open and the dig book was a bit bent, could have been 10x better”

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Posted 3 years ago

Hey Jared, Thank you for taking the time to leave a review, we are very sorry to see your book has been slightly bent in transit. I will arrange for another one to be sent out ASAP for you. You can hold onto the damage or even give it out to someone at the skatepark if you would like, thanks for all the support! - Jack

Posted 3 years ago

“The staff where helpful and very easy to get along with, this was topped off with an amazing product knowledge and willingness to give help on a bike setup.”

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Posted 3 years ago

Hi Brian, thank you so much for taking the time - we really appreciate this. - Nat :)

Posted 3 years ago

“Always great service, delivery was quick as!”

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Posted 3 years ago

Thank you for the positive feedback - we appreciate you taking the time. - Nat

Posted 3 years ago

“Stoked with the service. Cheers LUXBMX!!”

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Posted 3 years ago

Thanks so much for the support! - Nat :)

Posted 3 years ago

“Excellent service , received order as described on time 👍👍”

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Posted 3 years ago

“So easy to deal with, quality parts, 1 stop bmx shop”

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Posted 3 years ago

“I got my package and there was no chain in the box only the linkage was so I'd like to get a free chain”

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Posted 3 years ago

Hi Renee, I'm sorry to hear about your order. The customer service team will be in touch with you very soon. If you have any issues with an order, please contact us immediately, and we can sort it out for you. Ev

Posted 3 years ago

“I've bought a bunch of parts from the guys at LUX. They are the best in the game in Australia. The is no one who comes close. Pricing is always on point but the service is where these guys shine. I wish I bought my frame from you guys too.”

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Posted 3 years ago

“Quality tubes good price rapid dispatch across tasman. Thanks.”

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Posted 3 years ago

Hey Joshua, Thank you for taking the time to leave us a review, we appreciate the feedback! -Jack

Posted 3 years ago

“Great service and amazing staff”

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Posted 3 years ago

Hey Jolene, We appreciate the feedback!

Posted 3 years ago

“Dope communication, recommend for all parts and accessories!”

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Posted 3 years ago

“Brilliant service, top quality and value for money 5 STARS!!!!! Thanks for taking the time to help me with my purchase. I wanted to buy a bike for myself to cruise with the kids. Dale spent heaps of time recommending different frames and components. I am stoked with my Hoffman Wade BMX...it's totally RAD :) Thanks guys keep up the good work.”

LUXBMX 5 star review on 21st January 2022

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Posted 3 years ago

“I've made a couple of purchases from Luxbmx now & been well stoked with the promptness my order has been dispatched & received correct no probs. Thanx lads....”

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Posted 3 years ago

Hi Tim, thank you for that, im glad to hear that we're providing you with a 5-star experience!

Posted 3 years ago

“Very friendly, relaxed helpful and informative. Excellent customer service. Very professional.”

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Posted 3 years ago

Hi Lisa, that's great to hear, thank you for your support!

Posted 3 years ago

“Great shop, has everything we need and the guys are happy give advice on your builds.”

LUXBMX 5 star review on 18th January 2022

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Posted 3 years ago

Hi Jeremy, the pleasure is all ours, glad you had a 5-star experience, thank you for the support!

Posted 3 years ago

LUXBMX is rated 4.9 based on 5,672 reviews