LUXBMX Reviews

Name: LUXBMX
Address: 1 Burke Street, 1 Burke Street, Queensland
Rating: 4.90

4.9 Rating 5,888 Reviews

98 %

of reviewers recommend LUXBMX

4.9

Based on 5,888 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

LUXBMX 5 star review on 23rd December 2025

566

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

Deutsch

“Purchase was easy, delivery was in good time and bike was perfect. Second bike I’ve purchased and great service both times👍”

Helpful Report

Posted 3 years ago

Hey Michael, Thank you for the kind words! We look forward to helping you out next time! STAYLUX

Posted 3 years ago

“Greet just need new brakes but really smooth”

Helpful Report

Posted 3 years ago

Hey Fergus, Thank you for the kind words mate! STAYLUX

Posted 3 years ago

“Super reliable and have a grate range of parts”

Helpful Report

Posted 3 years ago

Hey Dean, Thank you for taking the time to leave us some feedback, we appreciate the review.

Posted 3 years ago

“These guys are awesome, highly recommend them”

Helpful Report

Posted 3 years ago

Hey Adam, Massive thank you for the support!

Posted 3 years ago

“Guys are super knowledgeable.”

Helpful Report

Posted 3 years ago

Hey Luke, We are very pleased to hear this, massive thank you for your support!

Posted 3 years ago

“Fabulous service…easy easy easy! Love LUXBMX 🤘🏻”

Helpful Report

Posted 3 years ago

Hi Corina, thank you so much! We truly appreciate your feedback. If there is we could work on, please let us know 🙌🏽 Nat 😊

Posted 3 years ago

“Very helpful and understanding and patient great!! Service by all👍”

Helpful Report

Posted 3 years ago

Thank you so much! We appreciate the kind words and take on board all the feedback we get from customers. If there is any way we can approve our customer service, please let us know 😊 Nat 🤘🏽

Posted 3 years ago

“always great service & products from u guys respect”

Helpful Report

Posted 3 years ago

Hi Ian, thank you so much for the kind words and supporting LUXBMX ❤️

Posted 3 years ago

“Received quickly and as described - very pleased.”

Helpful Report

Posted 3 years ago

Hey Roger, We are extremely pleased to hear about your positive experience with our business, thank you for taking the time to review us and we hope to be just as helpful next time. STAYLUX

Posted 3 years ago

“I had no issues with my order and would definitely buy/ order more stuff for my bmx!”

Helpful Report

Posted 3 years ago

Hey Mark, Thank you for the Kind review! We look forward to being able to help you out next time!

Posted 3 years ago

“Great service from these guys always.. Only thing I will say, is that with repeat customers, a bit of merchandise thrown in here and there, goes a long way Cheers”

Helpful Report

Posted 3 years ago

Hi Mark, we appreciate the great rating! And thank you for looking at ways we can better our customer service and shop as a whole. We haven't had any LUX merch for quite some time now but get excited as we will be receiving a restock very shortly!!

Posted 3 years ago

“Lux has provided me with great advice on buying balance bikes, kids bmx bikes, advice on gyro products and bmx helments for adults and kids. The products they sell have been high quality and the advice has been super helpful. They know their stuff!”

Helpful Report

Posted 3 years ago

Hey Reuben, We really appreciate your support and kind words. Enjoy the rest of your day!

Posted 3 years ago

“Love my new bike and the customer service.”

Helpful Report

Posted 3 years ago

“You did a great job guys.. 👍🏼”

Helpful Report

Posted 3 years ago

Hey Sandow, We are very pleased, massive thank you for taking the time to leave us a review.

Posted 3 years ago

“Killer shop. Hang brain with Bruce.”

Helpful Report

Posted 3 years ago

“I have been building a bmx for my son, not knowing a lot about this their knowledge and guidance has helped me build an awesome bmx, the guys have been so helpful. I would have no hesitation recommending LUXBMX.”

Helpful Report

Posted 3 years ago

Hey Warren, We are very pleased to hear all of this, massive thank you for all your support.

Posted 3 years ago

“Cant fault LUX, top job!”

Helpful Report

Posted 3 years ago

“Clear, easy and fast. Excelent service.”

Helpful Report

Posted 3 years ago

“Lux is The Balls”

Helpful Report

Posted 3 years ago

“I bought this water bottle with tube for my backpack to use while bushwalking . I messaged customer service to determine the length of the tube ( 50-54cm ) which I worked out would be just ok . Unfortunately for the tube to function for the whole contents of the bottle it needs to be at the bottom of the bottle which means it ithen isn’t long enough to use without taking it out of my backpack which defeats the purpose of why I purchased it . I suggest supplying a longer tube in future . Regards Peter Trevor-Jones”

Helpful Report

Posted 3 years ago

Hey Trevor, Thank you for taking the time to review us, we are super sorry this has happened to your water bottle, and we would love to come up with a solution to this problem, could you please send an email to: help@luxbmx.com It is great to remind ourselves that these water bottles are mainly designed to be used on a BMX track or at the skatepark, which is when the long straw comes into place, as the length of the straw tube is long enough to reach under the riders' full-face helmet allowing them to stay hydrated without having to remove their helmet every time they need a drink of water. I understand your frustration when you would have been trying to use this water bottle as a "hiking camel bag" as this water bottle would have performed terribly in that setting. Thank you again for the feedback, as we might look into the idea of bringing a hiking water bag into the market! STAYLUX

Posted 3 years ago

LUXBMX is rated 4.9 based on 5,888 reviews