Luxury Escapes Reviews

Name: Luxury Escapes
Rating: 4.86

4.9 Rating 3,879 Reviews

97 %

of reviewers recommend Luxury Escapes

Company Reviews

Metrics

Info

4.9

Based on 3,879 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

283206845

Email:

Support@luxuryescapes.com

Location:

Level 4, 68 Clarke Street
3006

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“We had a wonderful stay at the Village Coconut Island. Staff were fantastic from the front office, restaurant staff, cleaning staff right from the time we arrived in torrential rain where they provided ponchos for the boat trip across to when we left. Our pool villa was very good, meals all day were excellent and our total package was well worthwhile. We were able to change our original dates from September to July with minimal fuss and were kept in contact from the start.”

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Posted 2 years ago

Thank you so much for your 5-star review Bob! We are so pleased to hear that you had a wonderful stay at the Village Coconut Island and that you were able to change your original dates with minimal fuss. It's great to hear that the staff were fantastic, the pool villa was good and all daily meals were excellent. Thanks again for your feedback.

Posted 2 years ago

“Natasha K has been very helpful to my booking queries. My concerns have been seriously taken and promptly followed up. Thanks heap to Natasha K s service.”

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Posted 2 years ago

Hi there, thank you for your 5-star review. We are so pleased to hear that you have had a great experience, and especially that Natasha K. was so helpful and attentive to your booking queries. We appreciate you taking the time to share your great experience with us.

Posted 2 years ago

“LE offers amazing choices for travel & experiences, all at more than fair prices! If you need help quickly their call back service is excellent. All the online & telephone frontline staff I have dealt with in the past have been professional, friendly, caring & most importantly efficient in dealing with my customer queries. One of the outstanding crew was so helpful with me recently & if you are fortunate enough to get "Natasha K" as I did recently the results should be more than expected!”

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Posted 2 years ago

Thank you, Mark, for your 5 star review. We truly appreciate your kind words and are delighted that you have enjoyed the amazing choices for travel and experiences at fair prices that LE offers. We are extremely proud to have helpful professional staff like Natasha K who are always willing to assist our customers, and it's great to hear that you've experienced just that!

Posted 2 years ago

“Vynka was very friendly happy and helpful when I was speaking with her regarding our upcoming trip. Thankyou Vynka! Ashleigh”

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Posted 2 years ago

Hi Ashleigh, thank you for your 5-star review. We are so delighted you had a great experience with Vynka. We hope you'll have a lovely time on your upcoming trip.

Posted 2 years ago

“My consultant Gavin provided me with excellent customer service and all my questions were answered. Very nice and polite young man.”

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Posted 2 years ago

Hi Maz, thank you for your 5-star review. We're so pleased to hear that Gavin provided you with excellent customer service and that all of your questions were answered. Thank you again for your positive feedback!

Posted 2 years ago

“Thank you so much Lisa B for your prompt response in clearing up a problem we had with an inclusion in our package. Everything was fixed up and we are enjoying our holiday.”

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Posted 2 years ago

We're so glad Lisa was prompt with her response in clearing up your problem. Thank you for this review.

Posted 2 years ago

“I found Natasha K very help full she dealt with my problem strate away and she was very pleasant.”

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Posted 2 years ago

Natasha is amazing! Thank you for sending through this review Sue.

Posted 2 years ago

“Always first class service from the Luxury escapes team, nothing is too much trouble. Thanks for your assistance Natasha K”

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Posted 2 years ago

Thank you JR for the 5 star rating! We appreciate your support and are so pleased that you experienced first class service from Natasha.

Posted 2 years ago

“Bell M was wonderful when I phoned in. Very polite, professional and prompt with getting my query sorted. We need more customer service execs like Bella! Thank you :)”

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Posted 2 years ago

Thank you for this 5-star review Dee! Bella is the best.

Posted 2 years ago

“I have been dealing with Brooke over the last week or so with an unforeseen problem with a booking we made and found her to be extremely helpful and competent. She has resolved the problem and I am very happy with the results.”

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Posted 2 years ago

Thank you for your 5 star rating of Brooke's helpful and competent assistance!

Posted 2 years ago

“Very efficient response”

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Posted 2 years ago

Thank you for the 5-Stars!

Posted 2 years ago

“Help person was polite and quick at resolving”

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Posted 2 years ago

Thank you so much Janine for the 5 star rating! We are glad you enjoyed your experience and were impressed by our customer service.

Posted 2 years ago

“The best travel agency for me. The best deals and most effective and supportive customers service. All the time I contact Customers service and always find help and solutions. Probably the best Customer service experience in Australia.”

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Posted 2 years ago

Thank you so much for your 5 star rating of Luxury Escapes! This review has made our day and we will be sure to share this with the team.

Posted 2 years ago

“Despite a technological glitch Jessica M Was fantastic She is even following up my requests to make sure all the bases are covered Great work Jessica M Norrie Yelds”

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Posted 2 years ago

Thank you so much Norrie for the wonderful 5 star rating! We also appreciate your kind words regarding Jessica's fantastic assistance.

Posted 2 years ago

“we recently dealt with Lisa B in Melbourne and we were extremely impressed with her professionalism and eagerness to help. we would recommend her to future clients at L>Escapes.”

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Posted 2 years ago

Thank you Trev for your 5 star rating of Lisa's amazing assistance. We will share this with Lisa and the team.

Posted 2 years ago

“A friendly voice at the end of the phone who was eager to assist. Lisa.B is confident in her products and knew exactly what we needed. Wouldn’t have booked anywhere else nor independently. Excellent sales representative.”

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Posted 2 years ago

Thank you so much for your 5 star rating, Paula! We are so pleased to hear that Lisa was able to help you with amazing assistance for your booking.

Posted 2 years ago

“Brooke was great!! Made updating our booking simple and easy.”

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Posted 2 years ago

Thank you Matthew for your 5 star review! We are pleased to hear that Brooke was great in updating your booking. We will pass on your feedback.

Posted 2 years ago

“Big thank you to Lisa B for helping sort out my account on a recent booking I made to Vietnam. Really appreciate your help”

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Posted 2 years ago

Hi Bianca, thank you for your 5-star review. We are so glad to hear that you had a positive experience with Lisa B who was so helpful in sorting out your account on a booking to Vietnam.

Posted 2 years ago

“Had to make a change of date for one of our trips & Luke M did it with a minimum of fuss. Received an email minutes later of the changes .”

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Posted 2 years ago

Hi John, thank you for your 5-star review. We are so glad to hear about your positive experience with Luke M. We are glad to hear that the change of date for one of your trips was taken care of promptly and with little fuss, and that you received an email confirmation of the changes soon after.

Posted 2 years ago

“Vynka was very helpful and friendly - my credit was given without any issue and the adjustment was made almost immediately. Thank you :-)”

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Posted 2 years ago

Hi there, thank you for your 5-star review. We are so pleased to hear that Vynka was very helpful and friendly, and that you received your credit without any issue. We really appreciate you taking the time to leave a positive review.

Posted 2 years ago

Luxury Escapes is rated 4.9 based on 3,879 reviews