Luxury Escapes Reviews

Name: Luxury Escapes
Rating: 4.86

4.9 Rating 3,879 Reviews

97 %

of reviewers recommend Luxury Escapes

Company Reviews

Metrics

Info

4.9

Based on 3,879 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

283206845

Email:

Support@luxuryescapes.com

Location:

Level 4, 68 Clarke Street
3006

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Luxury Escapes has some of the most wonderful resort packages. We have traveled with them 3 times now and are so happy with the price of our 5 star escape. Leah H. has been such a joy to work with while needing to make a change. We look forward to booking our next trip.”

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Posted 3 years ago

Thanks for taking the time to share your feedback with us! Your kind words definitely have us smiling! We can not wait to see what is next

Posted 3 years ago

“Leah is a perfect example of what every organization should offer in exemplary customer care! Her research and response to me was prompt and thorough. She remained pleasant and patient with my many questions and concerns and went beyond expectations to find answers. She is an outstanding representative of Luxury Escapes and a valuable asset to any organizations. Kudos to her!!”

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Posted 3 years ago

Thank you so much for this great 5-star review. We really appreciate your feedback and helping to share the word about the wonderful work our team do, particularly Leah! We do strive to give our members the best support possible so your kind words have us smiling!

Posted 3 years ago

“Tiffany C was very helpful and arranged our refund very efficiently without any problems Thankyou Tiffany C for this great service”

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Posted 3 years ago

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

Posted 3 years ago

“Natalie D has responded to my query regarding, postponing our trip to Melbourne. She has cancelled our current reservation and arranged a credit that we can use for our future travel. Hopefully that won't be too far away”

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Posted 3 years ago

Hi Frances, thank you for your 5-star review. We are glad you enjoyed your experience with Natalie and look forward to seeing where your next escape takes you. Kind regards, Luxury Escapes

Posted 3 years ago

“Congratulations LE , once again fantastic deals matched by fantastic customer service. As the world seems safer & we are opening up we have worked up enough courage to book to explore Bali . When completing my booking there was a few concerns & variations and a call was needed. I chanced on Tregan as your agent & could not have been luckier . She was simply AMAZING , pleasant , thorough , kind , supportive & could think on her feet. She stayed with me on the phone seeking various solutions until problem solved - booking Done !! She was a GEM !! So keen & supportive !! Thanks Tregan & LE - you just helped me to organise & secure two back to back amazing Bali accom packages to make a very very special wedding anniversary “ a time to remember “. We could not be happier !! TOP JOB !!”

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Posted 3 years ago

Hi Donna, thank you so much for this wonderful review. We are thrilled to hear that Tregan was exceptional - she really does an amazing job. We wish you a lovely holiday in Bali celebrating your anniversary when the time comes! Kind regards, Luxury Escapes

Posted 3 years ago

“Nik B WAS FRIENDLY COURTEOUS AND EFFICIENT SOLVED MY REQUEST TO MY SATISFACTION THANK YOU VERY MUCH”

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Posted 3 years ago

Hi Yvonne, thank you for your 5-star review. We are happy to hear that Nik solved your request to your satisfaction - he is a star! Kind regards, Luxury Escapes

Posted 3 years ago

“We have experienced excellent customer service twice now with regards to changes to booking forced by covid and floods. Will B was particularly helpful on the phone and has emailed twice with follow up and a great resolution. Very impressed.”

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Posted 3 years ago

Hi Heather, thank you for your 5-star review. We are pleased to hear that Will provided great customer service and an outcome you were happy with. Kind regards, Luxury Escapes

Posted 3 years ago

“After several episodes of "phone tag" with other employees of Luxury Escapes, Tiffany solved my issue promptly, efficiently and with a friendly, happy attitude. Thank you Tiffany.”

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Posted 3 years ago

Hi Jan, thank you for your 5-star review. We are pleased to hear that Tiffany solved your issue promptly and efficiently - she is a gem! Kind regards, Luxury Escapes

Posted 3 years ago

“I had changed my email and lost a booking, as I no longer had access to my account. Korey M helped reset my email and password and got my upcoming trip all moved over to the new email address account. Thanks so much Korey, I can't wait for my trip and you made it possible!”

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Posted 3 years ago

Hi Anthea, thank you for your 5-star review. We are glad to hear that Korey was able to resolve your concerns. We hope you'll have a lovely time on your upcoming trip. Kind regards, Luxury Escapes

Posted 3 years ago

“Very happy with service received from Raph- I have had to deal with cancellations and ongoing issues trying to rebook my holiday and Raph has been able to assist me with ease.”

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Posted 3 years ago

Hi Carol, thank you for your 5-star review. We are glad to hear you were happy with the service from Raph - he is a star! Kind regards, Luxury Escapes

Posted 3 years ago

“Customer service was excellent, Korey returned my call who was professional and helpful. Thru unprecedented circumstances I had to change my booking with the Hilton to a hold position. I have used Luxury Escapes before and would use them again. You deserve 5 stars”

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Posted 3 years ago

Hi Patricia, thank you so much for this lovely review. We couldn't be happier knowing that Korey provided excellent service and you are happy with your experience. We look forward to seeing you on many more escapes. Kind regards, Luxury Escapes

Posted 3 years ago

“Well the price of our Fiji Bulla Bubble package was amazing. Unfortunately we we’re unable to go after several attempts. Will B helped us at every stage, reducing a very stressful situation, even following things up for us. Would definitely like to deal with him again.”

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Posted 3 years ago

Hi Dale, thank you for your 5-star review. Pleased to hear that Will was very helpful with your booking - he is great! Kind regards, Luxury Escapes

Posted 3 years ago

“Sincere thanks to Natalie. What an amazing employee. You should be incredibly proud of the exceptional customer service standards of your crew. Natalie was unbelievable compassionate on my phone call. She managed a tricky situation with insight and resolved the situation well beyond any of my expectations. Your company is called Luxury and I can assure you your customer service is Luxury as well. Thank you”

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Posted 3 years ago

Hi Lynda, you have made our day with this wonderful review! We are thrilled to hear that Natalie was able to provide you with the excellent experience we strive to provide all our valued members. She is indeed amazing. Kind regards, Luxury Escapes

Posted 3 years ago

“The service provided by Will B was exceptional. He replied to each and everyone of emails promptly and politely. He saved me hundreds of dollars when I had to cancel my holiday. Well done Will B.”

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Posted 3 years ago

Hi Robyn, thank you for your 5-star review. Great to hear that Will was exceptional and helped to make your experience a positive one. Kind regards, Luxury Escapes

Posted 3 years ago

“Natalie’s assistance went beyond our expectations… and we had many requests. Natalie is highly professional.”

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Posted 3 years ago

Hi there, thank you for your 5-star review. It's so nice to hear that Natalie exceeded your expectations - she is amazing!

Posted 3 years ago

“Will was an absolute pleasure to deal with. He was very responsive with rebooking our Hamilton Island trip and was also very polite and helpful. Great service!”

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Posted 3 years ago

Hi Tia, thank you for your 5-star review. Glad to hear that Will was a pleasure to deal with and you were happy with the service. Kind regards, Luxury Escapes

Posted 3 years ago

“Natalie was absolutely wonderful and extremely understanding and helpful. She helped resolve and issue perfectly.”

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Posted 3 years ago

Hi Alison, thank you for your 5-star review. Couldn't be happier knowing that Natalie was wonderful and helped to resolve your concerns perfectly. Kind regards, Luxury Escapes

Posted 3 years ago

“Natalie has been very helpful in answering my questions about our upcoming family holiday to the Yacht Club Villas on Hamilton Island. Everything I have needed to know has been answered. The Platinum team are amazing and have always given fantastic service promptly and have always been very helpful. We are really looking forward to this escape and judging by the pictures I have received of our villa, it looks to be a very luxurious escape!! Thanks Natalie and the whole team at Luxury Escapes :)”

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Posted 3 years ago

Hi there, thank you for your 5-star review. We are extremely happy to hear that you received exceptional service from Natalie. We hope you'll enjoy your stay at the Yacht Club Villas! Kind regards, Luxury Escapes

Posted 3 years ago

“Great service, swift and clear response. thank you”

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Posted 3 years ago

Hi there, thank you for sharing your experience - glad it was a positive one. Kind regards, Luxury Escapes

Posted 3 years ago

“Natalie was warm, polite and efficient in her response to my enquiries. Within 24 hours my query has been dealt with and emails were sent to me detailing her actions. Thank you L E.”

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Posted 3 years ago

Hi Lyn, thank you for your 5-star review. Glad to hear that your query was resolved promptly by Natalie - she is a star! Kind regards, Luxury Escapes

Posted 3 years ago

Luxury Escapes is rated 4.9 based on 3,879 reviews