Luxury Escapes Reviews

Name: Luxury Escapes
Rating: 4.86

4.9 Rating 3,879 Reviews

97 %

of reviewers recommend Luxury Escapes

Company Reviews

Metrics

Info

4.9

Based on 3,879 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

283206845

Email:

Support@luxuryescapes.com

Location:

Level 4, 68 Clarke Street
3006

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Jackie was both efficient and concerned about my predicament. My wife had contracted Covid and consequently we couldn’t go on our purchased 5 day break. We discussed alternatives and eventually she was able to find a solution that suited both myself and the vacation venue. Her communications were both timely and informative. I could not have asked for more. Well done Jackie and Luxury Escapes!”

Helpful Report

Posted 3 years ago

Hi Greg, thank you for your 5-star review. It's so nice to hear that Jackie was able to find a solution you were happy with. We'll pass on your wonderful feedback. Kind regards, Luxury Escapes

Posted 3 years ago

“Thanks Natalie. Its a real pleasure to deal with LE when they have people like you. You made everything so easy. Great assistance and quick response. Thank you very much”

Helpful Report

Posted 3 years ago

Hi there, thank you so much for this lovely review for Natalie. She really does a great job of making sure our valued members are getting the best service. We'll pass on your great feedback. Kind regards, Luxury Escapes

Posted 3 years ago

“Nik B provided excellent customer service by showing he really cared and understood.”

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Posted 3 years ago

Hi there, thank you for your 5-star review. Wonderful to hear that Nik provided excellent service - he is amazing! Kind regards, Luxury Escapes

Posted 3 years ago

“So kind and helpful was Nick a credit to the company”

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Posted 3 years ago

Hi Irene, thank you for your 5-star review. We couldn't agree more - Nik is a credit to the team. Kind regards, Luxury Escapes

Posted 3 years ago

“My experience with luxury escape has been outstanding. Great communication and responses via email.”

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Posted 3 years ago

Hi Meelan, great to hear your experience has been outstanding - thank you for sharing! Kind regards, Luxury Escapes

Posted 3 years ago

“Absolutely amazing customer service from Nik B. I was in tears on a Saturday night thinking my holiday was ruined and he fixed everything.”

Helpful Report

Posted 3 years ago

Hi Regine, thank you for sharing your 5-star review. We are extremely happy to hear that Nik was able to sort everything for you - he is amazing. Kind regards, Luxury Escapes

Posted 3 years ago

“10/10 customer service from Jackie. She worked with the hotel and myself to get me the dates I wanted when we thought they were sold out. Could not ask for better”

Helpful Report

Posted 3 years ago

Hi there, thank you so much for this wonderful review of Jackie. We are glad that she was able to get the dates you wanted for your accommodation - we'll pass on your lovely feedback. Kind regards, Luxury Escapes

Posted 3 years ago

“Yet again amazing service from the wonderful staff at LE. Natalie ensured a problem I had was rectified and she followed up with me all was well. Thank you Natalie ⭐️”

Helpful Report

Posted 3 years ago

Hi Michelle, thank you for your 5-star review. We are thrilled to know that your experience with Natalie was a wonderful one. Kind regards, Luxury Escapes

Posted 3 years ago

“Had the most amazing support Natalie in relation to issues in dealing with the Indonesian Quarantine requirements. very Confusing and she was amazing and sorted it all out for me. I love being Platinum Club at LE”

Helpful Report

Posted 3 years ago

Hi Steven, thank you so much for sharing your experience. It's so lovely to read that Natalie provided amazing support and knowing that you love being a Platinum member makes us very happy. Kind regards, Luxury Escapes

Posted 3 years ago

“Amazing 5 star customer service shown by Will B !!! Made our life so much easier having to book our overseas escape. So convenient!”

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Posted 3 years ago

Hi there, thank you for your 5-star review. We are pleased to hear that Will was amazing and helped to make your experience a great one. Kind regards, Luxury Escapes

Posted 3 years ago

“Excellent customer service by Ralph after Floods prevented us travelling to Gold Coast and obtained a credit on the accommodation”

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Posted 3 years ago

Hi there, thank you for your 5-star review. We are happy that you received excellent service from Raph. We look forward to seeing where your next escape takes you. Kind regards, Luxury Escapes

Posted 3 years ago

“Sara W. Was very helpful because my daughter could not match dates, & refund was very quick. Thank you again Sara.”

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Posted 3 years ago

Hi Dorothy, thank you for your 5-star review. Glad to know that Sara helped to make your experience a pleasant one. Kind regards, Luxury Escapes

Posted 3 years ago

“Wil was very accommodating and helped me book new dates as family commitments required me to change the date”

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Posted 3 years ago

Hi David, thank you for your 5-star review. We are glad to hear that Will helped to rebook your accommodation and you are happy with your experience. Kind regards, Luxury Escapes

Posted 3 years ago

“Natalie's prompt response to my emails was amazing. In addition she was able to provide me with answers to my questions which will result in a booking through Luxury Escapes.”

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Posted 3 years ago

Hi J Barnett, thank you for your 5-star review. We are thrilled to hear that Natalie provided amazing service and was able to answer all your questions - she is a star! Kind regards, Luxury Escapes

Posted 3 years ago

“Impeccable service during COVID and floods. I am so very impressed. Quick. Polite and more than reasonable. Highly recommend”

Helpful Report

Posted 3 years ago

Hi there, thank you so much for your 5-star review and recommendation. We are very happy that you were impressed with the service. Kind regards, Luxury Escapes

Posted 3 years ago

“Jennifer was very friendly and helpful. We received a quick response to our query”

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Posted 3 years ago

Hi there, thank you for your 5-star review. We are glad to hear that Jennifer was very helpful and friendly and you are happy with your experience. Kind regards, Luxury Escapes

Posted 3 years ago

“Danielle helped me. She was extremely friendly and helpful and very understanding of my circumstances. It's been a tough couple of years and I'm so looking forward to getting away just wasn't possible right now but everything was sorted out seamlessly with Danielle. I really appreciate all her help.”

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Posted 3 years ago

Hi Susan, thank you for your 5-star review. We are pleased to hear that Danielle helped to make your experience a seamless one - she is a gem! Kind regards, Luxury Escapes

Posted 3 years ago

“Service was fantastic.”

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Posted 3 years ago

Hi there, thank you for your 5-star review, it is greatly appreciated! Kind regards, Luxury Escapes

Posted 3 years ago

“Jackie was fantastic.She went out of her wayto help us finalise our booking.”

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Posted 3 years ago

Hi there, thank you for your 5-star review. We are pleased to hear that Jackie was fantastic to deal with. Kind regards, Luxury Escapes

Posted 3 years ago

“Natalie has been absolutely brilliant in all my dealings with her. She is extremely prompt in getting back to me always and has been enormously helpful in the recent difficulties I have had with having to change some aspect of the Escapes I have booked. She is a great asset to the Company.”

Helpful Report

Posted 3 years ago

Hi Leigh, thank you for your 5-star review. We are extremely glad to know that your dealings with Natalie have been exceptional - she is indeed a great asset to the team. Kind regards, Luxury Escapes

Posted 3 years ago

Luxury Escapes is rated 4.9 based on 3,879 reviews