Luxury Escapes Reviews

Name: Luxury Escapes
Rating: 4.86

4.9 Rating 3,879 Reviews

97 %

of reviewers recommend Luxury Escapes

Company Reviews

Metrics

Info

4.9

Based on 3,879 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

283206845

Email:

Support@luxuryescapes.com

Location:

Level 4, 68 Clarke Street
3006

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Excellent support service given the large number of requests for changes at this time. Thanks to Will B.”

Helpful Report

Posted 3 years ago

Hi Don, thank you for your 5-star review. Great to hear that Will provided excellent support. Kind regards, Luxury Escapes

Posted 3 years ago

“Kylie was so helpful and her customer service skills outstanding. The outcome for me was better than I had hoped. Thank you Kylie :)”

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Posted 3 years ago

Hi Maureen, thank you for your 5-star review. It's great to hear that Kylie was outstanding and you are happy with the outcome. Kind regards, Luxury Escapes

Posted 3 years ago

“Will B was really helpful. Thanks heaps”

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Posted 3 years ago

Hi there, thank you for your 5-star review. Glad to hear Will was very helpful with your query. Kind regards, Luxury Escapes

Posted 3 years ago

“Jennifer was excellent with her response . She called back twice and precisely follow thru with my request”

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Posted 3 years ago

Hi Shane, thank you for your 5-star review. We are glad you received excellent service from Jennifer - she is a gem! Kind regards, Luxury Escaped

Posted 3 years ago

“Jennifer was really professional and lovely.”

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Posted 3 years ago

Hi there, thank you so much for your 5-star review. We'll pass this on to the lovely Jennifer. Kind regards, Luxury Escapes

Posted 3 years ago

“Easy helpful and great result in difficult times thank you Will :)”

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Posted 3 years ago

Thanks for the 5-stars - we are pleased that your experience was an amazing one!

Posted 3 years ago

“Very pleasant and helpful service. Thank you Kylie.”

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Posted 3 years ago

Thanks for sharing! We hope to see you on some wonderful Escapes in the future

Posted 3 years ago

“Korey was wonderful, helped us change our booking quickly. Thanks!”

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Posted 3 years ago

Thank you very much for sharing your review with us. It is wonderful to see that you had a positive experience

Posted 3 years ago

“Kylie P had great communication skills & made the booking experience very easy.”

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Posted 3 years ago

Thank you for your review, it makes us happy knowing you received 5-star support from our wonderful team, in particular Kylie

Posted 3 years ago

“Jennifer C was very professional & changed my booking straight away. Her customer service was wonderful. Thanks Jennifer & LE.”

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Posted 3 years ago

We appreciate you taking the time to share your recent experience with us and are so glad to hear that it was a positive one.

Posted 3 years ago

“Sara W was absolutely wonderful in helping us with holiday changes. She knew exactly what to do and was happy to help in every way possible. She went above and beyond for us and I was so happy with her. Thank you Sara W”

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Posted 3 years ago

Our Superstar Sara strikes again! We love that she has provided a wonderful experience. Thank you for taking the time to leave your feedback

Posted 3 years ago

“Thanks Jennifer for a prompt and polite service with a happy result”

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Posted 3 years ago

Thank you for sharing your experience. We are happy to hear that our team helped provide a great outcome for you. We hope to see you on some wonderful escapes in the future

Posted 3 years ago

“Thanks Tiffany you were most helpful in dealing with the problems i was having on Luxury Escapes website.”

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Posted 3 years ago

Thank you for your review, it makes us happy knowing you received 5-star support from our wonderful team

Posted 3 years ago

“Always helpful, always willing to answer your requests. 👏👏👏”

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Posted 3 years ago

Team LE are stoked to receive such a wonderful review and are always happy to help - thanks for sharing!

Posted 3 years ago

“Thanks Korey for the help. Really appreciate it”

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Posted 3 years ago

Thank you for your review, it really is appreciated.

Posted 3 years ago

“Sara W took all the stress out of my Enquiry and swiftly amended my booking. She was professional,efficient and good natured. Appreciated this high level of outstanding customer service. Thank you.”

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Posted 3 years ago

Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. Nice work Sara

Posted 3 years ago

“Sara W is amazing! Very prompt, helpful and highly excels with a customer service focus. We need more Sara’s in this world.”

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Posted 3 years ago

Seeing that you had a 5-Star experience is the best thing we could hope for – thank you for sharing! And we agree, Sara is amazing!

Posted 3 years ago

“Kylie P was amazing, extremely friendly and helpful she was able to make my worries just disappear Thank you Kylie P From Janice Humphreys”

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Posted 3 years ago

Thank you for your review. We will certainly share this with the team to let them know what a fantastic job they are doing

Posted 3 years ago

“Absolutely fabulous prompt & polite service with a great result. Many thanks Jennifer C”

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Posted 3 years ago

Thank you very much for sharing your review with us. It is wonderful to see that you had a positive experience

Posted 3 years ago

“Leah H has helped me what the customer support should be in highest standard. She understood what the customer wanted and tried and suggested me with the best options. In the busiest time like this, we need more people like her, Thanks again for your great help.”

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Posted 3 years ago

Thank you for taking the time to share this positive rating! We will make sure to share this with Leah and the team to let them know to keep up the amazing work

Posted 3 years ago

Luxury Escapes is rated 4.9 based on 3,879 reviews