Luxury Escapes Reviews

Name: Luxury Escapes
Rating: 4.86

4.9 Rating 3,879 Reviews

97 %

of reviewers recommend Luxury Escapes

Company Reviews

Metrics

Info

4.9

Based on 3,879 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

283206845

Email:

Support@luxuryescapes.com

Location:

Level 4, 68 Clarke Street
3006

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Portia made every effort to get in contact with me and follow up on my inquiry – very much appreciated.”

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Posted 2 years ago

Hi Anna, thank you for your 5-star review. We are happy to note that Portia made every effort to assist you - she is a star!

Posted 2 years ago

“Bella was very helpful and understanding Thankyou”

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Posted 2 years ago

Hi Rosemary, thank you for your 5-star review. Great to hear that Bella was helpful and understanding.

Posted 2 years ago

“Bella M was fantastic to deal with and very friendly. I always have a great experience with Luxury Escapes and always speak highly to friends and family on my experiences. I have never had a bad thing to say about any of my trips. Thank you so much :)”

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Posted 2 years ago

Hi Belinda, thank you for your 5-star review. Great to hear that Bella was fantastic to deal with and appreciate that you are sharing your positive experiences with your family and friends.

Posted 2 years ago

“Looking forward to our trip. Customer support has been quick and reliable. Thanks to Bella M and Fiona C for their help.”

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Posted 2 years ago

Hi Mike, thank you for your 5-star review. We are pleased to hear that both Bella and Fiona delivered great service.

Posted 2 years ago

“Very happy with my experience Gavin dealt with my problem promptly and efficiently”

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Posted 2 years ago

Hi Judith, thank you for your 5-star review. It's so nice to hear that Gavin dealt with your concerns promptly and efficiently.

Posted 2 years ago

“Luxury escapes have been great especially Gregory W he was very helpful in organising our booking, pick up at the airport the experience was amazing.tThis is our second booking at Katathani Phuket.”

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Posted 2 years ago

Hi Eve, thank you for your 5-star review. We are happy to hear that your overall experience especially with Gregory was amazing.

Posted 2 years ago

“Well we have used luxury escapes on 2 times at very nice places and on both exceeded our expectations The Mulia in Bali and the Reverie in Saigon on both went without any dramas”

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Posted 2 years ago

Hi Michael, thank you for your 5-star review. It makes us happy knowing that your stay at Mulia Bali and the Reverie Saigon both exceeded expectations.

Posted 2 years ago

“Always excellent over many years🤩😃”

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Posted 2 years ago

Hi Mary, thank you so much for your 5-star review, it is greatly appreciated.

Posted 2 years ago

“Gavin helped me sort out a double booking mistake very quickly and efficiently , he was very efficient and a polite operator. Thanks for the help 😊”

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Posted 2 years ago

Hi Di, thank you for your 5-star review. Great to hear that Gavin was able to sort your concerns quickly and efficiently.

Posted 2 years ago

“Thanks to Dilara for helping with our cancellation! Great customer service, and call was answered really promptly!”

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Posted 2 years ago

Hi there, thank you for this review of Dilara. It's great to hear that she was able to efficiently assist you with your cancellation.

Posted 2 years ago

“Thank you to Thusi for assisting us with our bookings. Continues our good experiences with Luxury Escapes in regard to customer service and good outcomes.”

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Posted 2 years ago

Hi Richard, thank you for sending through this review of Thusi's amazing customer service. We will pass this on to Thusi and the team.

Posted 2 years ago

“I needed a late change to my booking date & Gavin was superb in sorting the alternatives for me. He asked what I needed & without fuss he took charge & organised it. Excellent service from a polite & knowledgeable employee.😁”

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Posted 2 years ago

Hi Debsy, thank you for sending through this review of Gavin. He really is a star! We will pass this on to Gavin and the team.

Posted 2 years ago

“Gavin was very helpful and followed through with Jetstar so fixing our problem. Brilliant work Thank you”

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Posted 2 years ago

Hi Judith, thank you for your 5-star review. Great to know that Gavin was helpful with fixing your booking issues.

Posted 2 years ago

“Speedy resolve lovely young girl who helped me.”

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Posted 2 years ago

Hi Greg, thank you for sharing your positive experience, it is greatly appreciated.

Posted 2 years ago

“I have always found dealing with Luxury Escapes a positive experience, however when I recently discovered I needed to cancel a booking due to a date mix up on my part - I wasnt sure how it would pan out. I am pleased to say that Jennifer immediately responded with helpful and professional advice and I was granted a full refund. I look forward to rebooking with Luxury Escapes on my own terms. Thank you!”

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Posted 2 years ago

Hi Sarah, thank you for your 5-star review. We are glad that Jennifer was able to help provide a good outcome for you. We look forward to seeing you on your next escape.

Posted 2 years ago

“We had a problem with uploading traveller details on LE’s website. Jennifer C took our call, devised a solution & helped us execute that solution. All good now.”

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Posted 2 years ago

Hi Jeff, thank you for this review of Jennnifer. We are so happy to hear that she was able to assist you. We will pass this on to Jennifer and the team.

Posted 2 years ago

“Thankyou BellaM for the customer service you gave me today, you made me feel very comfortable asking question and were able to answer all my questions.”

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Posted 2 years ago

Hi Lana, thank you for this review of Bella. She is a star! We will pass this on to Bella and the team.

Posted 2 years ago

“Thankyou Bella M provided prompt and thorough service to my recent query.”

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Posted 2 years ago

Hi Judy, thank you for this great review of Bella. We will pass this on to Bella and the team.

Posted 2 years ago

“Jennifer provided great customer service and helped us reschedule out trip. She did so efficiently and quickly and kept us informed. We would highly recommend.”

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Posted 2 years ago

Hi Alan and Corinns, thank you for sending through this review of Jennifer and her efficient service. We will pass this on to Jennifer and the team.

Posted 2 years ago

“The customer service agent always helpfull and solve any problem. For now, thanks alot to Miss Jenifer for the kind help.”

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Posted 2 years ago

Hi Mirja, thank you for your 5-star review. We are glad that you were happy with your experience with Jennifer.

Posted 2 years ago

Luxury Escapes is rated 4.9 based on 3,879 reviews