Luxury Escapes Reviews

Name: Luxury Escapes
Rating: 4.86

4.9 Rating 3,879 Reviews

97 %

of reviewers recommend Luxury Escapes

Company Reviews

Metrics

Info

4.9

Based on 3,879 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

283206845

Email:

Support@luxuryescapes.com

Location:

Level 4, 68 Clarke Street
3006

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Kelsey F went above and beyond to change the dates and flights of our upcoming luxury escapes trip after my partner accidently booked the wrong dates. She was so friendly and ensured we recieved the best rate for this change and made everything super easy! 100% recommend.”

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Posted 2 years ago

Thank you for this amazing review Crystie! Kelsey is the best and we're so glad she made the amendments to your booking super easy.

Posted 2 years ago

“After a slow start getting dates changed due to illness Lisa B was a great help today in getting them changed so a big thanks to you Lisa for your speedy service!”

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Posted 2 years ago

We're so glad that Lisa was a great help for you and thank you for sending through this 5-Star review!

Posted 2 years ago

“I wanted to change one of my LE hotel bookings from a standard room to a club room. The consultant I spoke with (Mitch R) was timely with his response and helpful in guiding me through the process. This is my first time using Luxury Escapes and so far off to a good start. Thanks for your help Mitch.”

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Posted 2 years ago

Thank you for the 5 star rating Jeanine. Mitch is a star and will share this lovely review with Mitch and the team.

Posted 2 years ago

“Mitch R was throughly professional and helped us in getting credit for luxury escape as we couldn't travel before due to covid. Exceptionally good and very committed person. Thanks a lot Mitch for helping us to secure new holidays ahead.”

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Posted 2 years ago

Thank you for your kind words, Deepak! We truly appreciate the 5-star rating of Luxury Escapes! We are glad to know that Mitch R was extremely professional and helpful in availing you a credit for Luxury Escapes. We are grateful for his exceptional commitment and dedication. Thank you, Mitch, for helping them secure new holidays ahead!

Posted 2 years ago

“Samantha B was so helpful and sorted out my issue without delay can’t have asked for better service ,thanks so much Sam🙏🏻”

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Posted 2 years ago

Thank you very much for the 5-star rating of Luxury Escapes, Dave! I am so glad to hear that Samantha B was so helpful and sorted out your issue without delay. We at Luxury Escapes work hard to ensure that all of our customers have a pleasant experience, so thank you for taking the time to leave us your feedback. Thank you again!

Posted 2 years ago

“A big thank you to Luxury Escapes and in particular Vynka. We were nervous about having to reschedule our holiday to Fiji, but you made it so effortless....and then to arrange a silver service airport transfer on our next trip was something totally unexpected. You have created another happy and loyal customer, well done :)”

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Posted 2 years ago

Thank you so much, Darren, for your wonderful 5 star rating! We truly appreciate it! We would like to especially thank Vynka for providing excellent service and going the extra mile. We are so glad that you had a worry-free rescheduling experience for your Fiji holiday and felt spoilt with the silver service airport transfer on your next trip. Many thanks from Luxury Escapes!

Posted 2 years ago

“I had an inquiry that Natasha K helped me with. She was very polite, friendly and helpful. Natasha followed up as she said she would. Penny”

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Posted 2 years ago

Thank you so much Penny for your 5-star rating of Luxury Escapes! I am so happy to hear Natasha K was able to help with your inquiry and that she was so polite, friendly and helpful. We really appreciate your feedback and we are glad Natasha followed up as she said she would.

Posted 2 years ago

“Natasha K was immensely helpful with my booking, checking a number of times with the hotel to clarify my booking, bed configuration, room rate and dates, and providing updates tome. She was professional, informative and helpful, which I appreciated very much. This is the first time I've booked with Luxury Escapes and Natasha's friendliness and professionalism has left me with a first class impression of Luxury Escapes. Thank you Natasha!”

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Posted 2 years ago

Thank you for your kind words, Eileen! It's so wonderful to hear that you had an excellent experience with Natasha K throughout your booking process. We really appreciate your high 5-star rating of Luxury Escapes and that Natasha's friendliness and professionalism has left you with a first-class impression of us. We are delighted to know that our team was so helpful and professional and we are grateful for your feedback. Thank you!

Posted 2 years ago

“Mariana B was very helpful and managed to get us our preferred dates. It was great that our call was answered without any wait time.”

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Posted 2 years ago

Thank you so much for your 5 star rating of Luxury Escapes! We are delighted to hear that you had such a great experience. We are very pleased to learn that Mariana B was able to assist you with finding your preferred dates. Customer service is something we take great pride in, so it is fantastic to hear that your call was answered without any wait time. Thank you for your kind words!

Posted 2 years ago

“Gavin was extremely helpful and patient with me. He was able to give me advice and reassure me Re: my existing credit and follow up with an email almost immediately. I am sure Gavin is a valued member of your team. I am very appreciative of his help.”

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Posted 2 years ago

Thank you so much for your 5 star rating of Luxury Escapes, Rhonda! We are delighted to hear that Gavin was able to deliver such a great service experience and provide knowledgeable advice to help you through your booking! We are very proud of Gavin's dedication and hard work, and we appreciate your kind words. Thank you again for your kind rating!

Posted 2 years ago

“Bella M was most extremely helpful and got onto my problem straight away Beautiful and well mannered”

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Posted 2 years ago

Thank you so much, Michelle, for providing us with a 5-star rating and for being a returning customer! We really appreciate it. We are also delighted to hear that Bella M was extremely helpful with your problem straight away and that she was such a pleasure to work with! Thank you for your kind words.

Posted 2 years ago

“was very quick and helpful many thanks”

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Posted 2 years ago

Thank you so much for the 5 star review! We are delighted that our Luxury Escapes met your expectations. We appreciate that the team was very quick and helpful; many thanks for your feedback!

Posted 2 years ago

“Great assistance with my bookings from BellaM Cant wait to visit Lorne in september. Meryll”

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Posted 2 years ago

Thank you for taking the time to share your 5 star rating! We are thrilled to hear that you had a great experience working with BellaM on your bookings, and that you can't wait for your upcoming visit to Lorne in September! We look forward to welcoming you soon. Thank you for choosing Luxury Escapes!

Posted 2 years ago

“Natasha K has been absolutely wonderful in satisfying my request for a credit extension. Her phone manner was perfect, and she followed up with an email straight away. Today that request has been completed and I cant thank her enough. She is obviously a great credit to your team at L.E.”

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Posted 2 years ago

Thank you so much Dawn for your five-star rating of Luxury Escapes! We are thrilled to have such a great review from a returning customer. We are delighted to hear how well Natasha K handled your request for a credit extension. It warms our hearts to hear about how satisfied you are with her phone manner and follow-up email. We are truly thankful for your support and we look forward to having you book with us again!

Posted 2 years ago

“Danielle was very polite, friendly and helpful with my enquiry.”

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Posted 2 years ago

Thank you so much for your 5 star rating of Luxury Escapes! We are thrilled to hear that Danielle was very polite, friendly and helpful with your enquiry. We truly appreciate your kind words and look forward to serving you again in the future.

Posted 2 years ago

“The service I received from Kelsey F was outstanding. Kelsey was very efficient, courteous and professional. A real credit to the LE team!”

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Posted 2 years ago

Thank you so much for your 5 star rating, Leah! I'm pleased to hear you had a great experience with our Luxury Escapes team. I'm especially glad that you found our staff member, Kelsey F, so helpful and efficient. It's great feedback and we're grateful to have her on the team!

Posted 2 years ago

“Gavin S was very helpful and answered all my questions”

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Posted 2 years ago

Thank you Dawn for the 5 star rating of Luxury Escapes! I'm glad to hear that Gavin S was very helpful and answered all your questions. Your feedback is appreciated and we look forward to serving you again soon.

Posted 2 years ago

“Quick turnaround response to my email and very informative communication by Gregory W. Thank you”

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Posted 2 years ago

Thank you for your fantastic 5-star rating of Luxury Escapes! We are so pleased to hear that you had a great experience with our service and communication from Gregory W. We strive to provide the best customer experience and it's wonderful to hear that we've succeeded in your case. Thank you!

Posted 2 years ago

“Mikayla C Was very helpful & in general the service that I always receive from LE is amazing ! Thank you”

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Posted 2 years ago

Thank you for your five-star rating of Luxury Escapes, Samantha! It's wonderful to hear that Mikayla C was so helpful and that you always receive amazing service from us. We really appreciate your loyalty and look forward to seeing you again soon.

Posted 2 years ago

“Lisa was very efficient and helpful She organised our date change without a hitch”

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Posted 2 years ago

Thank you for your 5 star rating of Luxury Escapes! We are delighted to hear that Lisa was very efficient and helpful in organizing your date change without a hitch. We sincerely appreciate your kind words about our service and are grateful for your business!

Posted 2 years ago

Luxury Escapes is rated 4.9 based on 3,879 reviews