Luxury Escapes Reviews

Name: Luxury Escapes
Rating: 4.86

4.9 Rating 3,879 Reviews

97 %

of reviewers recommend Luxury Escapes

Company Reviews

Metrics

Info

4.9

Based on 3,879 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

283206845

Email:

Support@luxuryescapes.com

Location:

Level 4, 68 Clarke Street
3006

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Mitchell R was so helpful in sorting out an issue with our booking. He was professional, friendly & efficient. He went out of his way to sort a solution and it was done in such a sort period of time. We were amazed at short turn around time to have this sorted. It is appreciated so much & too a lot of stress away. Thank you again”

Helpful Report

Posted 2 years ago

Thank you so much for your 5-star rating! We appreciate the kind words about Mitchell R. in particular; it means a great deal to us to hear that he went out of his way to sort a solution in such a short period of time. We are so glad to hear that our efforts helped take some of the stress away. Thank you for your positive feedback!

Posted 2 years ago

“We required changes to our booking due to unforeseen circumstances. Samantha B investigated and promptly amended our booking. Samantha B ensured the whole process was stress-free and quickly resolved.”

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Posted 2 years ago

Thank you so much for your 5-star rating, Brendan! We're glad that you had a stress-free experience with Samantha B who promptly amended your booking. We really appreciate your kind words.

Posted 2 years ago

“Out customer service manager is Bella M and she has been excellent with her communication and timelines given with the changes we had to make with booking. Thanks Bella and we are looking forward to a great family goliday”

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Posted 2 years ago

Thank you for your five-star rating, Glenn! We really appreciate it. Great to hear that Bella M, has gone above and beyond to ensure your booking process went smoothly. We hope you'll have an amazing time on your upcoming family getaway!

Posted 2 years ago

“Mitchell R sorted out my trip for next year that somehow had come forward to this year i am i very happy person as i was already booked this year to bali i thank u again Mitchell”

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Posted 2 years ago

Thank you so much for your 5-star review! We appreciate your kind words regarding Mitchell and are pleased to know that he was able to sort out your trip for next year. Thank you again!

Posted 2 years ago

“After a crisis which required us to amend our holiday dates at the last minute, I am extremely grateful to Bella M, for her support and management of the necessary changes. She communicated with the hotel to work out a solution. She was particularly courteous, professional and a great communicator. Her attention to detail was outstanding. She navigated a tricky situation with ease. We have booked many successful and memorable holidays with Luxury Escapes and will continue to do so.”

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Posted 2 years ago

Thank you so much for your 5-star review. We're so glad to hear that Bella M's support, professionalism and communication enabled you to navigate a tricky situation with ease. We look forward to continuing to provide exceptional experiences and memories for you in the future. Thank you again for your kind words.

Posted 2 years ago

“Had to amend an existing Luxury Escapes booking. Jake L was extremely efficient, helpful and provided great customer service in assisting us with the amendment. Thanks Jake.”

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Posted 2 years ago

Thank you Warren for giving Luxury Escapes a 5-star rating! We're also glad to hear that Jake L provided great customer service and assistance with your booking amendment. We really appreciate your kind words.

Posted 2 years ago

“I can not fault the Luxury Escapes Team! I am a regular with LE because their holiday offerings NEVER disappoint. Throughout my most recent dealing with LE, I would like to thank 'Gavin S' for his professionalism and friendly, helpful manner - truly commendable. He took the problem I called about away and managed it beautifully. A HUGE thank you! The relaxed and professional manner that Gavin gave is what keeps me coming back to LE again and again!”

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Posted 2 years ago

Hi Meredith, thank you so much for your 5-star review! We take pride in offering exceptional services and strive to ensure that our customers have the best experience each and every time. We are glad to hear that our team, particularly Gavin S, provided you with an experience that you felt was both professional and friendly. Thank you again for your positive review, we look forward to seeing you again soon for another Luxury Escape!

Posted 2 years ago

“Had to change my dates and the operator Marina B did this with out any fuss very helpful thanks”

Helpful Report

Posted 2 years ago

Thank you for your great rating of Luxury Escapes! We are so glad to hear that you had such a great experience with our operator Marina B, who made changing your dates easy and hassle-free.

Posted 2 years ago

“Luxury Escapes takes the stress out of any holiday while always jam packing their offers with the added extras, like massages, returns transfers, drink packages. Just recently I have had the pleasure of being assisted to book, make changes and make more changes by Mitchell R! What a star , great communication and always checking in to make sure I had received documents or communication from third parties. Thanks Mitchell, you really did make this experience easy and I felt supported all the way.”

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Posted 2 years ago

Thank you so much for the 5-star rating, Deirdre! We appreciate your kind words about our offers and value your feedback. We're so glad that Mitchell R was able to help you out every step of the way - he is indeed a star! We strive to make every Luxury Escapes experience stress-free and enjoyable, and it sounds like we achieved that with you. Thank you again!

Posted 2 years ago

“Great assistance from Tammie by resolving my hotel transfer issue.”

Helpful Report

Posted 2 years ago

Thank you so much for giving Luxury Escapes a 5-star rating! We really appreciate it. We are glad to hear that Tammie was able to resolve your hotel transfer issue – we always strive to provide great assistance with all of our customer service. Thanks again for your kind words!

Posted 2 years ago

“Great service and communication from Jake L at Luxury Escapes Customer Service team. Jake was most helpful is sorting and finalising our booking and went the extra mile to ensure our satisfaction.”

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Posted 2 years ago

Hi Graeme, thank you for your 5-star review. We are glad to hear that Jake L from our Customer Service team was able to give you great service and communication while sorting and finalising your booking, and that he was committed to ensuring your satisfaction.

Posted 2 years ago

“Dealt with my query efficiently & quickly, calling me back & also emailing me”

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Posted 2 years ago

Thank you so much for your five-star rating of Luxury Escapes! It is fantastic to know that you felt we called you back and emailed you quickly and efficiently. We strive to ensure all of our customers have the best possible experience.

Posted 2 years ago

“I have used Luxury escapes before and have had many conversations with them (thanks to Covid). They are so helpful, polite and accommodating. They also no their products really well. I have had another wonderful phone experience today with Mikayla C and then the sales team member after that. Really great service.”

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Posted 2 years ago

Hi Elizabeth, thank you for your 5-star review! We are so glad that you were able to have an amazing experience with Mikayla C and the sales team member. It is great to hear that they were able to provide you with wonderful service. We appreciate your kind words and feedback.

Posted 2 years ago

“Bella M was extremely helpful and very active on replying to our email requests. Thank you Bella, customer service is second to none.”

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Posted 2 years ago

Thank you so much for your 5-star review, Nisha! We are so pleased to hear that Bella M was able to provide you with an excellent customer experience. We are proud of her hard work and commitment to providing excellent customer service.

Posted 2 years ago

“Mitchell R was extremely helpful, he responded to all my questions and kept me up to date on how my query was going. Thank you to Mitchell R”

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Posted 2 years ago

Thank you, Nicky, for your 5-star review! We are pleased to hear that Mitchell R was able to provide you with the excellent service you expect. We appreciate your continued support of Luxury Escapes.

Posted 2 years ago

“I had to make changes to my booking due to a change in flight dates which was out of my control. Marina B was extremely helpful and understanding and had everything sorted to the necessary change of my booking within a couple of days. Her communication was timely and very clear. Very happy with the outcome and looking forward to another Luxury escapes adventure!”

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Posted 2 years ago

Hi there, thank you for the 5-star rating! We're glad to hear that Marina B was able to help out in making the necessary changes to your booking quickly and efficiently. Thank you for taking the time to share your positive experience with us. We will ensure to keep up with the excellent customer service. We're excited to be part of your next Luxury escape adventure!

Posted 2 years ago

“Great value! Booking was very easy and painless. Had a question and called the service line. Natasha K was super friendly and very helpful.”

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Posted 2 years ago

Thank you for your 5 star rating, Karen! We're so glad that you found the booking process easy and painless, and that you had a great experience with Natasha K. We appreciate your support!

Posted 2 years ago

“Bella M did a Fabulous job, So Friendly and helpful.”

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Posted 2 years ago

Thank you for this lovely review. Bella is amazing!

Posted 2 years ago

“Bella M was so helpful in answering my queries. I had two bookings but was not sure I had paid for them. She looked this up and sent me an email to prove I’d paid. Thanks Bella”

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Posted 2 years ago

Thank you Lynn for your 5 star rating of Luxury Escapes - We're very glad to hear that Bella M was helpful in answering your queries.

Posted 2 years ago

“Hi LE Team, Good Day! This is Iqbal, one of your clients from a long time now. Recently, With one of the booked escapes, I had messed up with the dates unknowingly and got in trouble as the dates got passed. I could be at a huge loss and could end up deleting by whole trip. I found out that the escape got over as it was a NO SHOW. I was so shocked and requested LE team to look into. That too on a Sunday morning. Special mention - “Bella M”. I explained the whole scenario to Bella. Stating that honest mistake of mine (changed the dates as well as Month*) She listened carefully and requested me to be calm and positive. In the meantime she followed up every alternate day (email or call). Cut to Day 4-5, I just got an email from her stating that she convinced the Resort and now I am having that same booking again. And my plan is in place now. All thanks to LE team, specially Bella. Few take aways: 1) LE gives better rates, inclusions and even better dates to choose from. Trust me when I say this, as I am quite active in using Booking.com and Agoda.com. 2) I have an immense respect to your Support Team. I got a couple of calls on the same day I raised the concern. Hats Off! 3) I quite like your extra effort where you suggest the nearby places (tourist attractions), cabs facilities, ferries, theme parks etc. 4) I am from India and I am happy to say that I find your escapes quite attractive (both domestic and international) Thank you so much Bella and team for making this work. Obviously there was a mistake from my end but still you made it work. Thank you again, Luxury Escapes. You have made a permanent client here. I will spread this message out to my all groups. 110% Best regards, Iqbal Ahmed +91 9900729211”

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Posted 2 years ago

Thank you so much for this amazing review! It has really made our day and we're so happy that you love what we offer. The support team are the best and we're so glad that Bella was a standout in assisting you. We will share your lovely words with Bella and the team.

Posted 2 years ago

Luxury Escapes is rated 4.9 based on 3,879 reviews