Luxury Escapes Reviews

Name: Luxury Escapes
Rating: 4.86

4.9 Rating 3,879 Reviews

97 %

of reviewers recommend Luxury Escapes

Company Reviews

Metrics

Info

4.9

Based on 3,879 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

283206845

Email:

Support@luxuryescapes.com

Location:

Level 4, 68 Clarke Street
3006

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Mitchell R was super polite and helpful. He was able to sort out our issue promptly.”

Helpful Report

Posted 2 years ago

Thank you so much for your 5 star rating of Luxury Escapes! We are also very pleased to know that Mitchell R was able to provide you with great service. We appreciate you taking the time to mention his politeness and helpfulness, it is wonderful to know he was able to sort out your issue promptly. Thank you again for leaving this 5 star review!

Posted 2 years ago

Thank you so much for your 5 star rating! It's great to hear that Mitchell R was super polite and helpful and was able to sort out your issue promptly. We really appreciate your feedback!

Posted 2 years ago

“Rang customer service to organise a cancellation. Lisa B very helpful and professional in sorting this out for me”

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Posted 2 years ago

Thank you for your 5 star rating of our Luxury Escapes service!

Posted 2 years ago

Thank you for your 5 star rating of Luxury Escapes! We are glad to hear that you had a great experience with Lisa.

Posted 2 years ago

“Everything is so seamless. From purchasing a Luxury Escape to getting help with changes.”

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Posted 2 years ago

Thank you so much for your glowing 5 star review of Luxury Escapes! We're delighted that your experience has been so seamless and that you've found shopping for a Luxury Escape and getting help with changes to be straightforward. Thank you for sharing your positive experience with us!

Posted 2 years ago

Hello there! Thank you for your 5 star rating and for the wonderful feedback. We are delighted to hear that everything is so seamless for you upon purchasing a Luxury Escape and getting help with changes. We appreciate your kind words and are pleased you are happy with our services. Thank you for your feedback!

Posted 2 years ago

“We received Exceptional customer service from Tammie. R. we were able to add another traveller to our booking with no problem at all Tammie confirm our extra bedding, costs, and transfer information.”

Helpful Report

Posted 2 years ago

Thank you for your 5 star rating of Luxury Escapes! We are delighted to hear that you had a positive experience with Tammie. R., and that you were able to add another traveller to your booking with 'no problem at all'. We are glad that Tammie was able to confirm all the extra bedding, costs, and transfer information for you. Thanks again for your kind words and for taking the time to write a review.

Posted 2 years ago

“We received 5 star customer service from Vynka at luxury escapes. She kept us informed of every aspect of our future booking. Very impressive!”

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Posted 2 years ago

Thank you so much, Angela, for rating our Luxury Escapes experience with 5 stars! We are so happy to hear that you had an enjoyable time and that Vynka provided you with exemplary customer service. We especially appreciate that you chose to revisit us, and we look forward to seeing you again soon!

Posted 2 years ago

“Thanks to Natasha K for helping me with changing my booking dates for the Pullman Bunker Bay. Your patience and assistance with this is greatly appreciated.”

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Posted 2 years ago

Hi there, thank you so much for your 5-star rating! We are so glad that you had an excellent experience. We appreciate your kind words, and we're so glad that Natasha K was able to help you with changing your booking dates for the Pullman Bunker Bay.

Posted 2 years ago

“Thanks for all your help Mitch , couldn’t ask any better service than this . Again thanks very much”

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Posted 2 years ago

Hi there, thank you so much for your 5-star rating! It's wonderful to hear that Mitch provided great service. Your kind words mean a lot to us, and we couldn't be happier to have had you as our customer.

Posted 2 years ago

“Thank you Vynka for your call today regarding a slight mix up in post codes, which was easily resolved. You and might I mention Eric were really efficient and polite and thanks again so much for actually going that one step further and changing our dates as well as confirming. Nothing was too much trouble for you. Great customer service thanks.”

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Posted 2 years ago

Thank you, Anne, for your 5-star rating! We really appreciate your kind words, and are delighted you were pleased with the helpful service provided by Vynka and Eric. We strive to ensure our customers have the best possible experience when booking with us, and it's wonderful to receive such positive feedback. Thank you again!

Posted 2 years ago

“Thank you so much Gavin S for resolving an issue with our accommodation charge. Your attention and effort to follow up and connect with the relevant parties and reach a positive outcome was appreciated by us all. Great Customer Service”

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Posted 2 years ago

Thank you so much Pam for the 5-star rating! We truly appreciate the positive feedback. Special thanks to Gavin S for his swift resolution of the accommodation charge. His dedication to follow-up and ensure a satisfactory outcome was highly valued. We look forward to assisting you with any further needs.

Posted 2 years ago

“I had an issue which needed resolving. I missed a call from Kam R but he left me a detailed message then followed up with an email which kept me well informed. Thanks.”

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Posted 2 years ago

Thank you so much Jo for your 5-star rating! It was a pleasure having you as a customer, and we're so glad that Kam was able to keep you satisfied and well-informed with your issue. Thank you for your kind words!

Posted 2 years ago

“Lisa B provided excellent service enabling us to postpone our booking due to family illness - 10 out of 10”

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Posted 2 years ago

Peter. Thanks for the 5-stars - we are pleased that Lisa was such a great help

Posted 2 years ago

Thank you Peter for your 5-star rating of Luxury Escapes! We are so pleased to hear that Lisa B provided excellent service in enabling you to postpone your booking due to family illness. We strive to give our customers the best service possible, and it looks like you experienced that first-hand! Thank you for your 10 out of 10 rating!

Posted 2 years ago

“Vunka What a fantastic service you provided, my first call with another lady who was nice and professional said there was nothing that could be done. You on the other hand went and spent the time and sorted both the hotels that were booked for the date we wanted as flights booked and got them all to confirm these booking. Thanks very much you restored my faith in Luxury Escapes you’re a star Thanks again very much.”

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Posted 2 years ago

Thank you very much David for your 5 star rating of Luxury Escapes! We really appreciate it. We are also so pleased that you continue to be a loyal customer and we thank you for that! It's truly a pleasure to have you as part of the Luxury Escapes family. Thanks again!

Posted 2 years ago

“I had the great pleasure of recently dealing with Natasha K who was extremely quick in sorting out an issue for me. Natasha K was very polite, courteous and well mannered - a pleasant surprise in this automated world. A very good representative of Luxury Escapes.”

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Posted 2 years ago

Thank you for your wonderful 5 star rating of Luxury Escapes! I'm so glad to hear you had a great experience with one of our team members, Natasha K! It's always lovely to hear about her professionalism and great communication skills. Thank you for taking the time to share your experience with us.

Posted 2 years ago

“Vynka B was very helpful with rearranging an activity I couldn’t attend due to food poisoning. Responses were very quick and service was exactly what I needed.”

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Posted 2 years ago

Thank you for the 5 star review, Mackenzie! We really appreciate your feedback. We're delighted to hear that Vynka B was able to help you out when you needed it. We take great pride in providing our customers with responsive and timely service. Thank you again for your kind words!

Posted 2 years ago

“Well Mitch R , was absolutely awesome to speak to, he navigated through my booking and found a letter missing on the email address. Then BANG, sent all the information through. He then asked me if I needed anything else. Man he was good Cheers Happy Steve!!”

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Posted 2 years ago

Thanks so much for your 5 star rating, Steve! We're so glad to hear that Mitch was able to assist you with your booking, and that our service was so helpful! We truly appreciate it. Thanks for your kind words about Mitch, too. We're glad you had a great experience with Luxury Escapes!

Posted 2 years ago

“Eric H, was amazing solved the problem I had within minutes Thank you”

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Posted 2 years ago

Thank you so much for your 5 star rating of Luxury Escapes! We strive to exceed expectations and it's so wonderful to hear that Eric H. was able to solve your problem quickly. We appreciate you taking the time to give us such a great review.

Posted 2 years ago

“Great customer service”

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Posted 2 years ago

Thank you for the 5-stars!

Posted 2 years ago

“The team Vynka and Lauren were so helpful updating our booking after our airline cancelled our flight! So looking forward to spending our 25th wedding anniversary in the Maldives - thank you Luxury Escapes, stress free and helpful!”

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Posted 2 years ago

Thank you so much Jo, we really appreciate your 5 star rating! We are so glad that the team Vynka and Lauren were able to help you with your booking and make your 25th wedding anniversary to the Maldives even more stress-free and special. We hope you enjoy your stay and thank you again for taking the time to give us your feedback.

Posted 2 years ago

“Thank you for your reply. I wanted transport organised from the airport to our hotel in Nusa Dua. Malcolm G has sent our request to the hotel so.we will have someone waiting when we arrived. OT takes the pressure off from trying to get taxis. Thankyou again”

Helpful Report

Posted 2 years ago

Thank you so much for the five-star rating! It's always wonderful to hear when our customers enjoy their Luxury Escapes experience. We appreciate your kind words. We're delighted you were able to benefit from the airport transfer service we offer. It's great to hear it took the pressure off from you trying to get a taxi. Thank you again for your support!

Posted 2 years ago

“Jake L was very helpful in responding to my questions, he is a great asset to your company”

Helpful Report

Posted 2 years ago

Thank you so much for your 5 star rating for Luxury Escapes! We are delighted to hear you had a great experience working with us. We are especially pleased to hear of the great service you received from our customer service Representative, Jake L. We appreciate customers like you who take the time to provide feedback. Your positive words are very much appreciated!

Posted 2 years ago

Luxury Escapes is rated 4.9 based on 3,879 reviews