Luxury Escapes Reviews

Name: Luxury Escapes
Rating: 4.86

4.9 Rating 3,879 Reviews

97 %

of reviewers recommend Luxury Escapes

Company Reviews

Metrics

Info

4.9

Based on 3,879 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

283206845

Email:

Support@luxuryescapes.com

Location:

Level 4, 68 Clarke Street
3006

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Rang Luxury Escapes 6 times to change my holiday dates with no help until Kam answered this morning. Fixed the date immediately and organised a credit for our next escape. Thanks Kam champion. Paul and Elizabeth Kennedy.👍”

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Posted 2 years ago

Hi Paul and Elizabeth, thank you for this review. We are so happy that Kam turned your experience around. Kam is a star!

Posted 2 years ago

“Tiasha was amazing!!! Super impressed with her :)”

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Posted 2 years ago

Thank you for this review Sonia. Tiasha certainly is impressive!

Posted 2 years ago

“Jennifer was a great help and sorted out my log in issues!!”

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Posted 2 years ago

Hi Mark, we are so happy to hear that Jennifer was able to assist. We will share this with Jennifer and the team.

Posted 2 years ago

“Always professional”

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Posted 2 years ago

Thank you for this 5-Star review John!

Posted 2 years ago

“What was to be a dream holiday, turned into a nightmare ... seemingly without an end! I, too, felt like I would NEVER use, or recommend, LE to my worst enemies! Then along came Vinka. She is an Angel. Fabulous communicator and ALWAYS got back in touch. My hat is also off to Alex, who books flights. He too, has been a real pleasure. Two dream players in a team of very disappointing people!”

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Posted 2 years ago

Hi there, thank you for taking the time to detail your experience. We're sorry to hear that you did not have a good experience but we are so happy that Vynka and Alex were able to assist and turn your experience around. They are both assets to Luxury Escapes!

Posted 2 years ago

“Vynka has been absolutely wonderful. She is so happy to help with our booking and all our questions. Great to see amazing customer service is still alive.”

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Posted 2 years ago

Thank you for this lovely review of Vynka's amazing service. We will share this with the team.

Posted 2 years ago

“Vynka was most helpful with handling my booking for Singapore as I had trouble logging in.”

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Posted 2 years ago

Thank you for this 5-Star review! We will share this with Vynka and the team.

Posted 2 years ago

“We got Covid so couldn't travel. We called LE 2times before but the other consultants didn't help us, not even called back as promised so we were very disappointed and thought never book with Luxury Escape again. However when we tried 1 more time and lucky spoke to Andrew L. He is wonderful, professional and called back as promised and helped us to resolve the issue. Thanks to Andrew L, you're an asset to any company.”

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Posted 2 years ago

Hi Tan, thank you for taking the time to detail your experience and we are so glad that Andrew was able to turn your experience around. Andrew certainly is an asset to Luxury Escapes.

Posted 2 years ago

“Thank you Natasha K for you professionalism and assistance. We are looking forward to a wonderful trip.”

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Posted 2 years ago

Thank you for this review Erin. We will share this with Natasha and the team.

Posted 2 years ago

“Just back from Amari at Koh Samui, great hotel so glad we were on a luxury escape with all the great inclusions, a big thanks you to Gregory W for all the organising as we booked this before Covid and had to rearrange everything for us, nothing was so to much trouble. Great extras and value for money, roll on our next trip with Luxury escape thanks 😊”

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Posted 2 years ago

Thank you for this lovely review Wilma. Greg is amazing and we're so happy that he was able to rearrange your trip for you. We will share this with Greg and the team.

Posted 2 years ago

“Thank you Andrew L you were wonderful helping me today. I thought we were going to miss out on our family holiday as I couldn't get suitable flights to match the Luxury Escape Bali holiday that I'd booked for Sept 2023 school holidays. There's 19 of us so I'd booked multiple rooms to accommodate all the families. I'm not very tech savvy so I had to call and get someone to help me check that we could change the accommodation dates to match the flight dates and I have to say that I've probably had the best customer service I've encountered in a very very long time. Andrew was very professional and so very friendly, nothing was too much trouble and I'm so happy to say that Andrew L was able to change our accommodation dates so we are all looking forward to our first family holiday together, the whole 19 of us.”

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Posted 2 years ago

Wow, this review has certainly made us smile Mary! Thank you for sending this through. Andrew is an absolute star and we will be sure to share this with him and the team.

Posted 2 years ago

“Love the boutique resort experiences - more regular options for families with inclusions would be great. It would be great to have payment options to make multiple instalments before the the due date.”

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Posted 2 years ago

Hi Leanne, thank you for taking the time to send through your review. We really appreciate the feedback and will pass this on to the relevant Luxury Escapes teams.

Posted 2 years ago

“This is a review regarding Luxury Escapes only… and only for our last trip. We have just returned from Ayana in Jimbaran. It was our most expensive Luxury Escapes trip to date. We have always found the people on the phone and Luxury Escapes to be very helpful. However before Covid, your call would be answered within a few hours. Now it’s 24 hours plus which does not help if you have a problem at your holiday destination. Our transfer from our overnight airport hotel to Ayana never arrived. A return transfer from Ayana to the airport last night was never considered by us because we didn’t trust the transfer company. We had no contact number to call the transfer company, although the transfer company had our mobile number. (We received no call from them.) Before we left for the trip, I spent many hours getting in touch with a Luxury Escapes representative who assured me we would be picked up at our airport hotel instead of the airport, the day after our very late night arrival in Bali. This was totally wasted time for me…. as well as the time wasted waiting for a transfer that never arrived. We have booked many holidays through Luxury Escapes but I’m reconsidering future choices simply because there now is no “fast” contact when you need it.”

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Posted 2 years ago

Hi Leonie, Thank you for your review and taking the time to leave your feedback - much appreciated as this helps us understand where we are doing well and where improvements can be made. We will pass this feedback on to all relevant teams within LE so they can investigate further. We are also aware of the longer wait times and our support team are in the process of making changes to hopefully make this aspect much better Kind Regards, LE

Posted 2 years ago

“Very fast and effective solution provided by Kam R to amending our long weekend booking at the Gold Coast”

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Posted 2 years ago

Hi Antonio, thank you for sending through this review. We will share this with Kam and the team.

Posted 2 years ago

“After waiting for a call back since Thursday called Jennifer this morning and solved my problem straight away Thank you 😊 regards John Mitchell”

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Posted 2 years ago

Thank you for this review John. Jennifer is the best problem solver.

Posted 2 years ago

“Tiasha E was very friendly and helpful. Solved my issue with a smile!”

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Posted 2 years ago

Thank you for this lovely review Tony. We will share this with Tiasha and the team.

Posted 2 years ago

“Excellent range of luxurious holidays with amazing inclusions. Our most recent family escape was to Thailand, where we enjoyed a fabulous, all-inclusive holiday at Le Meridien Khao Lak. We have also had excellent value holidays to Byron Bay and Port Douglas. I highly recommend booking a great holiday through Luxury Escapes - lovely properties and outstanding value for money.”

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Posted 2 years ago

Thank you for this amazing review. You have made our day. We are so happy that you love what we offer and are proud of our amazing support team who we agree, are the best!

Posted 2 years ago

“The Pullman is old and tired. Maintenance on the rooms is not evident. Power points are loose or not working, sink plug not working, toilet leaking onto floor. The air-conditioning is diabolical. The walls and bedding are constantly wet and the rooms smell of mould. There are notices in the rooms stating that the air-conditioning should not be set above 22 degrees otherwise condensation will appear. Most people in the hotel have complained about the air-conditioning and some (including us) have been moved to "dryer rooms". Our new room is one of their best suites and although much dryer than the previous room, the facilities in it show the same lack of maintenance. The staff are absolutely first class and must be commended for their efforts and attentiveness given that they can only deliver what they are given to work with and one could not ask for anything more from them. LE have advertised the venue as a 5 star facility, but given the current conditions here we would consider that rating to be false advertising and it should be re-rated to a 3 star facility.”

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Posted 2 years ago

Thanks for the 5-stars - we are pleased that your experience was an amazing one!

Posted 2 years ago

“Natasha K was incredibly helpful in answering my question. She went the extra yards in finding out the answer and called me back promptly. Thankyou Natasha for your help!”

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Posted 2 years ago

Thank you for this fantastic review. We will share this with Natasha and the team.

Posted 2 years ago

“I have refund issue of my Turkey trip. After sending several emails & watsapp, I didn’t get any reply. Until Jennifer C picked up our call & address the situation seamlessly. Thank you for your prompt action & we finally received our full refund.”

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Posted 2 years ago

Thank you for this review - Jennifer is amazing and we will be sure to share this with her and the team.

Posted 2 years ago

Luxury Escapes is rated 4.9 based on 3,879 reviews