Luxury Escapes Reviews

Name: Luxury Escapes
Rating: 4.86

4.9 Rating 3,879 Reviews

97 %

of reviewers recommend Luxury Escapes

Company Reviews

Metrics

Info

4.9

Based on 3,879 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

283206845

Email:

Support@luxuryescapes.com

Location:

Level 4, 68 Clarke Street
3006

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I had to change my plans and Brooke was brilliant. So easy, professional and clear. A real confidence booster at the customer end of things.”

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Posted 2 years ago

Hi Dale, thank you for your 5-star review. We really appreciate you taking the time to let us know about your experience. It's fantastic to hear that Brooke was so attentive, professional and easy to deal with.

Posted 2 years ago

“Bipin K from the Luxury Escapes Team was most helpful when I needed change our booking into my husbands name as I could no longer join him on our booked holiday due to family commitments. Thank you Bipin K.”

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Posted 2 years ago

Thank you, Tracey, for your kind 5-star rating! We are delighted to hear that Bipin K was very helpful in changing the booking to your husband's name.

Posted 2 years ago

“An issue of possibly changing the dates of an already booked holiday so we could coincide with friends who booked an LE holiday in April 2024, came to nothing when the resort wanted to surcharge more than double what we had paid for the holiday to change the dates. Mitchell R did his best for us but it was just not viable.”

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Posted 2 years ago

Hi there, thank you for the 5-star rating! We are glad to hear that Mitchell did his best to assist you with your request.

Posted 2 years ago

“Mohamad.A helped me organised my airport pick up, he is efficient and professional, great customer service I felt totally Hassel free. Five stars!”

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Posted 2 years ago

Hi Ying, thank you for your 5-star review! We're really glad that Mohamad.A was able to help you with your airport pick up and you felt totally hassle free thanks to his great customer service. Your kind words mean a lot to us and we greatly appreciate your support.

Posted 2 years ago

“I have had the pleasure of dealing with Jake L. He has been very helpful with a quick name change for our upcoming trip. After some back and forth emails the job was done. It was a very easy process thanks to Jake L.”

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Posted 2 years ago

Hi there, thank you for your 5-star review! We are glad to hear that Jake was able to lend a hand with your name change and that you were pleased with your experience.

Posted 2 years ago

“Brooke was incredibly efficient in responding to my request. She forwarded my voucher promptly.”

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Posted 2 years ago

Hi there, thank you for your 5-star review! We are so glad to hear that Brooke was able to help you efficiently with your request and that your voucher was promptly forwarded.

Posted 2 years ago

“Lisa was lovely and very helpful. Great experience!”

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Posted 2 years ago

Hi B, thank you for your 5-star review. We are delighted to hear Lisa was able to provide a great experience for you.

Posted 2 years ago

“Brooke answered my questions promptly and in a very friendly manner. Was extremely helpful and courteous”

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Posted 2 years ago

Thank you so much, Karen, for your 5-star rating! We are glad to hear that Brooke provided you with excellent customer service - she is a gem.

Posted 2 years ago

“Thank you Lisa B for your understanding and assisting me in correcting the booking error . I appreciate you chasing this up on my behalf.”

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Posted 2 years ago

Thank you Janet for your 5-star rating! We are glad to hear that Lisa was able to assist you with correcting your booking error and we're glad that you found her to be understanding.

Posted 2 years ago

“Joseph was quick to respond and fixed our issue. Thanks for sorting it for me.”

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Posted 2 years ago

Thanks so much, Bec, for your 5-star rating! We're glad to hear that Joseph was quick to respond and fixed your issue.

Posted 2 years ago

“I was trying to update our email address on line but couldn't. I rang and Brooke assisted me without hesitate. I really appreciated her professional, efficient manner. Thank you.”

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Posted 2 years ago

Hi there, thank you for your 5-star review. We are delighted to hear that Brooke was able to assist you with updating your email address online and provide you with an efficient service.

Posted 2 years ago

“Mohammad A was very efficient! More than happy to help me change my dates without hesitation 😊 All was completed within a quick call & emailed confirmation to me . Wonderful service by Mohammad . Thank you very much .”

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Posted 2 years ago

Thank you for your amazing review, Vicki! We're so pleased to hear that Mohammad A was efficient and helpful with changing your dates. We take pride in providing excellent customer service and we're glad that Mohammad made your experience a great one.

Posted 2 years ago

“Lisa B was very helpful and has resolved my accommodation issue promptly. I am very grateful for her help! Ella Kushnir”

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Posted 2 years ago

Hi Ella, thank you for your 5-star review! We really appreciate your kind words and are delighted to know that Lisa B was able to resolve your accommodation issue.

Posted 2 years ago

“Natasha K has been a delight to work with, she is very efficient, friendly and found a solution for us and our friends very quickly”

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Posted 2 years ago

Hi Dale, thank you for your 5-star review! We are delighted that you had a pleasant experience and that Natasha K has been a fantastic help. We appreciate your glowing review.

Posted 2 years ago

“Hi. We had left it quite late to book dates for a couple of offers we had purchased. When trying to book myself online, the periods for our hotel were all 'sold out'. I rang and was fortunate to get "Lisa B.". She managed to get me a booking for the period in question. The next day I realised I had a previous engagement for one of the days and needed to change my dates. Surprisingly, I miraculously got Lisa B. again, and she managed to alter it gor me. She was very pleasant and obliging, and couldn't do enough for me. Can't compliment her highly enough. Kind regards, Robyn Borthwick.”

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Posted 2 years ago

Hi Robyn, thank you so much for your 5-star rating of Luxury Escapes! We are so glad to hear that Lisa B. was able to be of assistance to you in booking and altering the dates for your hotel stay. It was very kind of you to take the time to share your positive experience, and we really appreciate your feedback.

Posted 2 years ago

“Great customer service thanks to Vynka. Sorted out our account issues and email. Sent us booking confirmation. Quick service.”

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Posted 2 years ago

Hi there, thank you for your 5-star review! We're so pleased that you had a great experience with Vynka who was able to provide a quick service to sort out your booking. We really appreciate that you took the time to share your feedback.

Posted 2 years ago

“We had been gifted a Luxury Escapes High Tea at Melbourne Botanical Gardens for two. Many attempts to book date and time "on line" had failed due to the web page "freezing" at the critical time. I contacted Support and was fortunate to encounter Lisa B. This lady was sympathetic, efficient and charming in the way she fixed our problem. Well done Lisa and well done LE for having the good sense to employ her.”

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Posted 2 years ago

Hi Dusty, thank you for your 5-star review! We are so grateful for your positive feedback and pleased to hear that Lisa B. was able to resolve your issues quickly and efficiently.

Posted 2 years ago

“Tammy was extremely helpful everything. Unfortunately due to medical reasons we had to cancel our booking. Tammy helped us through the issues, phoning us to make sure everything was understood.”

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Posted 2 years ago

Hi Joy, thank you for your 5-star review! We are grateful that you acknowledged Tammy's exceptional assistance when you had to cancel your booking for medical reasons. We are pleased that Tammy could take the time to ensure that everything was understood.

Posted 2 years ago

“Lauren S thank you for your quick response and communication. Very helpful”

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Posted 2 years ago

Hi Dion, thank you for your 5-star review! We’re really glad you had a great experience Lauren who was very helpful with your query.

Posted 2 years ago

“Lisa B was so helpful and prompt with her responses. Would recommend her any day. Thank you Lisa”

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Posted 2 years ago

Hi there, thank you for your 5-star review. We are delighted to know that you found Lisa so helpful and prompt and appreciate your recommendation.

Posted 2 years ago

Luxury Escapes is rated 4.9 based on 3,879 reviews