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Luxury Escapes Reviews

4.9 Rating 3,879 Reviews
97 %
of reviewers recommend Luxury Escapes
4.9
Based on 3,879 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
Greater than 81%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read Luxury Escapes Reviews
Visit Website

Phone:

283206845

Email:

Support@luxuryescapes.com

Location:

Level 4, 68 Clarke Street
3006

Write Your review

Anonymous
Anonymous  // 01/01/2019
Buy listening to my request and acting on it promptly.
Helpful Report
Posted 2 years ago
Hi Floria, thank you for your 5-star review. We are glad that your experience was a positive one.
Posted 2 years ago
Resolved our issue instantly, thanks Jake L, very helpful.
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Posted 2 years ago
Thank you so much for your 5 star review! We are so glad to hear that Jake L was able to resolve your issue instantly. We appreciate your kind words and thank you for taking the time to leave us your feedback.
Posted 2 years ago
We have had a booking with Luxury Escapes since 2019, just about when COVID raised it's ugly head. LE have been extremely helpful in ensuring our booking remains valid and have made every effort to assist in making this trip happen. Kam R was our last contact person from LE and he made all the necessary changes (primary contact details, emails to the hotel for accommodation and transfers etc.) and his customer service was exemplary. He confirmed all the details for my daughter and her husband so that their trip to Bali (happening today finally) goes off without a hitch. Thank you Kam for all your help and resting our minds at ease All in all the experience has been an excellent one and we will continue to use this superb platform for all our future vacation needs.
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Posted 2 years ago
Hi David, thank you for your 5-star review! We are glad to hear that you have had such a positive experience with us since 2019! It's also wonderful to note that Kam R was great in taking care of all the necessary changes and went above and beyond to make sure everything went well.
Posted 2 years ago
Easy access to a very helpful member in customer service (Vynka) . Prompt and efficient resolution of request. Many thanks.
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Posted 2 years ago
Hi there, thank you for your 5-star review! We are delighted that you had an easy and positive experience with Vynka in our Customer Service team. We appreciate your feedback and are glad that your request was efficiently resolved.
Posted 2 years ago
Vynka was very helpful. She did everything she could to fix my issue with my hotel booking. Happy with her work.
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Posted 2 years ago
Hi Ms. Karki, thank you for your 5-star review! We're so glad to hear that Vynka was helpful in resolving your hotel booking issue. We strive to provide the best service for all of our clients, and we're happy that we could do this for you. Thanks again for your kind words.
Posted 2 years ago
Vynka was terrific to deal with - we kept missing each others call but she made sure to contact me via email and was very diligent and courteous.
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Posted 2 years ago
Thank you for your 5 star rating, Shelley! We are so pleased to hear that you had a great experience, especially with Vynka. We are glad she was diligent and courteous in her dealings with you. We value our customers and your positive feedback is greatly appreciated.
Posted 2 years ago
well we haven,t had this trip yet but it sounds good , price wise is excellent .so time will tell. Bipin k was very good to deal with he made it very easy .
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Posted 2 years ago
Thank you Richard for your 5-star review! We are pleased to hear that the price of the trip was excellent, and that Bipin K. made the process easy for you.
Posted 2 years ago
Phoned for details before our trip. Kam R was kind and helpful. Much appreciated.
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Posted 2 years ago
Hi there, thank you for your 5-star review. We really appreciate that you phoned for details before your trip and that our team member, Kam R, was kind and helpful.
Posted 2 years ago
Needed information on pre-paid transport and the staff were very helpful and quick including Mikayla
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Posted 2 years ago
Thank you Gary for your 5-star rating of Luxury Escapes! We are very glad that Mikayla and staff were able to provide you with the information you needed about pre-paid transport quickly. We appreciate your feedback!
Posted 2 years ago
Hello, I've been dealing Vynka and she has been fantastic. Thank you .
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Posted 2 years ago
Hi Rodney, it's wonderful to hear how Vynka has provided such excellent customer support – your feedback is really appreciated. Thank you!
Posted 2 years ago
Lisa B very helpful
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Posted 2 years ago
Thank you so much for your 5 star rating of Luxury Escapes! We are so happy to hear that Lisa B was very helpful with your experience.
Posted 2 years ago
Great efficient service.
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Posted 2 years ago
Thank you for the 5 stars!
Posted 2 years ago
Had a problem with our transfers after many phone calls was finally resolved by Vynka thank you so much for the effort you put in to get the problem resolved 10/10
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Posted 2 years ago
That's our super star Vynka! Thank you for sending through this amazing review.
Posted 2 years ago
Big thanks to Vynka for arranging our transfers. Lovely service. Very polite and professional. Hard to find service like this.
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Posted 2 years ago
Thank you for this review! Vynka is amazing and we will share this with her and the team.
Posted 2 years ago
I needed to change a booking only a couple of days before it was due. Kam R made immediate contact with the hotel on my behalf. Unfortunately the hotel could not accommodate the change. Kam followed up with me straight away with some options. He couldn't have been more helpful and the quick responses were great. I was most impressed with Kam R and very grateful for his willing assistance. His customer service is exemplary.
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Posted 2 years ago
Thank you for this review of Kam's exemplary assistance! We will share this with Kam and the team.
Posted 2 years ago
I had I problem with my Luxury Escape credits & Tammie R helped me resolved it. Much appreciated.
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Posted 2 years ago
Thank you for this 5-Star review of Tammie's amazing assistance. We will share this with the team.
Posted 2 years ago
Hi guys. Thanks for the assistance on our trip coming up. Thank you Tammie R for the quick and easy resolution to our concerns.
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Posted 2 years ago
We're so happy to hear of Tammie's amazing and quick assistance. We will share this with Tammie and the team.
Posted 2 years ago
Vynka was extremely courteous and efficient in dealing with my enquiry about an upcoming booking.
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Posted 2 years ago
That's our amazing Vynka! Thank you for this lovely review Vivek.
Posted 2 years ago
Very happy with the service received by Vynka. Amended our dates quickly and professionally. Lovely to speak with and worth the wait time for a call back.
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Posted 2 years ago
Thank you, Jen, for your 5-star rating of Luxury Escapes! We're very happy to hear of the amazing service you received from Vynka.
Posted 2 years ago
I phoned Luxury Escapes to enquire about qantas frequent flyer points being applied to the holidays I have booked. The consultant explained that not all holidays attracted points and looked into the holidays I have booked. Unfortunately they were not eligible but the customer service was excellent and the explanation provided clear and helpful. Always a pleasure to deal with Luxury Escapes.
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Posted 2 years ago
Thank you so much for the 5-star review Jenny! We're glad to hear that the customer service you received was excellent, and that the explanation provided to you was clear and helpful. It is highly appreciated - we strive to provide the best customer service experience possible!
Posted 2 years ago
Luxury Escapes is rated 4.9 based on 3,879 reviews