Login
Start Free Trial Are you a business? Click Here

Luxury Escapes Reviews

4.9 Rating 3,879 Reviews
97 %
of reviewers recommend Luxury Escapes
4.9
Based on 3,879 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
Greater than 81%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read Luxury Escapes Reviews
Visit Website

Phone:

283206845

Email:

Support@luxuryescapes.com

Location:

Level 4, 68 Clarke Street
3006

Write Your review

Anonymous
Anonymous  // 01/01/2019
Brooke was very polite and sorted my issue easily
Helpful Report
Posted 2 years ago
Hi Steve, thank you for your 5-star review. We're truly delighted to hear that Brooke was able to assist you with your issue. We strive to offer the best service to our customers and it's so encouraging to know we've done that for you!
Posted 2 years ago
Mitch R was a pleasure to deal with. He sorted out our cancellation and re-booking and followed through with notifying the resort regarding transfers. The resort has already responded. Thank you Mitch for your willingness to assist.
Helpful Report
Posted 2 years ago
Hi there, thank you for your 5-star review! We’re glad you had a great experience with Mitch. We will pass on your lovely feedback.
Posted 2 years ago
Great costumer service. Kam R was very helpful.
Helpful Report
Posted 2 years ago
Hi Rebecca, thank you for your 5-star review! It's great to hear that you had a pleasant experience with our costumer service, and we thank you for your kind words about Kam R.
Posted 2 years ago
Sorted out our booking, securing dates quickly after waiting 2 days for a call back from someone. Vynka had everything arranged in an hour. Thank you vynka for listening and helping.
Helpful Report
Posted 2 years ago
Thank you so much for your 5 star review! We are so pleased to hear that Vynka was of service in quickly sorting out your booking after waiting for 2 days for a call back.
Posted 2 years ago
Listened to my query & heard my concern. Quickly sorted out my issue. Called back when my granddaughter suddenly needed my help. Much appreciated & excellent service thank you. πŸ‘πŸ™ŒπŸ™
Helpful Report
Posted 2 years ago
Thank you so much Rhonda for your 5 star review! We are so glad to have listened to and heard your query and concern, and to have quickly sorted out the issue. Thank you again for the wonderful review!
Posted 2 years ago
Gavin showed great ownership and accountability in working with to resolve some issues with my bookings.
Helpful Report
Posted 2 years ago
Thank you very much for the 5 star rating and for your kind words about Gavin! We are glad to hear that he was so helpful and professional in resolving some issues you encountered with your bookings.
Posted 2 years ago
Michel R was very keen to help and followed though on info he said he would send His enthusiasm was great Richard. ZIELINSKI
Helpful Report
Posted 2 years ago
Hi Richard, thank you for your 5-star review. It's great to know that we have someone like Mitchell who is always so keen to help. Thanks again for your great feedback!
Posted 2 years ago
Lauren S was very compassionate and helpful regarding my need to postpone by booking, something not found often in support centres lately
Helpful Report
Posted 2 years ago
Hi there, thank you for your 5-star review. We are delighted to hear that you had an excellent experience with Lauren and was able to accommodate your request to postpone your booking. It is always our pleasure to ensure our customers are getting the best assistance and service possible.
Posted 2 years ago
Mohamad Aziz was very polite and helpful
Helpful Report
Posted 2 years ago
Hi Gaynor, thank you for your 5-star review! We are so pleased you had a great experience and found Mohamad Aziz to be very polite and helpful.
Posted 2 years ago
Luxury Escape service is definitely 5 star. Wonderful to be called back rather than waiting on the phone was a winner for me. The service person Bipin K was very helpful in making my booking, redeeming the birthday voucher I received then emailing confirmation. Bipin made what was a daunting task for me very easy to organise. A very patient and happy person to deal with.
Helpful Report
Posted 2 years ago
Hi Robyn, thank you for your 5-star review! We are glad to hear that Bipin K was able to make your booking and voucher redemption process much easier. We truly appreciate you for taking the time to give us such a wonderful review.
Posted 2 years ago
I had an unfortunate medical issue arise in my family days prior to going on holiday and got prompt easy to follow guidance from the team at Luxury Escapes to help me cancel my holiday. They kept the stress out of my current stressful situation - thanks
Helpful Report
Posted 2 years ago
Hi there, thank you for your 5-star review. We are so glad to hear that our team was able to help you with your unfortunate medical issue.
Posted 2 years ago
I contacted luxury escapes earlier this week and had the pleasure of dealing with Mitch. Mitch’s professionalism, understanding and willingness to assist was second to none. He is also extremely responsive via email as well, which made the whole experience pleasant. Well done Mitch.
Helpful Report
Posted 2 years ago
Hi Rod, thank you for your 5-star review. We are so pleased to hear you had a positive experience and thrilled to read your positive comments about Mitch - we will pass your kind words on to him.
Posted 2 years ago
Thanks Brooke for your prompt attention to our request Hopefully this will assist our booking
Helpful Report
Posted 2 years ago
Hi Geoff, thank you for your 5-star review! We really appreciate it. We are also pleased to hear that Brooke was able to help you with your request.
Posted 2 years ago
The response to my enquiries was immediate and all the details were confirmed during the conversation. This was then followed by emails that outlined my enquiries and the actions that had been initiated.
Helpful Report
Posted 2 years ago
Thank you so much, Roger, for your positive 5-star review! We are thrilled that our response to your enquiries was immediate and that all details were confirmed during the conversation. We are also glad that your enquiries were outlined in follow-up emails with actions that had been initiated.
Posted 2 years ago
Jam acted swiftly to secure my refund it was greatly appreciated Thanks Helen
Helpful Report
Posted 2 years ago
Thank you for the amazing 5 star review, Helen. We're so pleased to hear that Kam acted swiftly to secure your refund.
Posted 2 years ago
Excellent service from Mitchell R regarding our booking. Very helpful and professional, also following up some questions about our trip.
Helpful Report
Posted 2 years ago
Hi there, thank you for your 5-star review. We are delighted to hear that you had excellent service from Mitchell R regarding your booking.
Posted 2 years ago
Mitchell R was very helpful and sorted out my booking transfers straight away.
Helpful Report
Posted 2 years ago
Hi Julie, thank you for your 5-star review! We truly appreciate your feedback. It's wonderful to hear that Mitchell R was able to help you with your booking transfers, we're pleased that he was such a great help. T
Posted 2 years ago
Bipin k very professional. 5 star.
Helpful Report
Posted 2 years ago
Hi Robert, thank you for the 5-star rating! We really appreciate that you noted the professionalism of Bipin K.
Posted 2 years ago
Mohammed Aziz was the LE rep . I spoke to regarding my cruise trip to PNG . He was very pleasant , patient and accomodating to my query and satisfactorily answered and solved my problem. A good ambassador for LE
Helpful Report
Posted 2 years ago
Hi there, thank you for your 5-star review! We are delighted to hear that you had such a positive experience with our representative Mohammed Aziz and that he was patient, pleasant and accommodating to your query.
Posted 2 years ago
Got our holiday package for exactly half of what the travel agent quoted...awesome. Customer service is excellent. The guy we booked it with was totally fantastic..can't find who he was unfortunately. Looks like he attributed the sale to a lady we originally spoke to, even though he put in a great effort and booked everything. Needed later assistance and Mitchell R was a pleasure to deal with and quickly sorted it. Trustworthy, efficient and safe company to deal with from our experiences. Extremely happy.
Helpful Report
Posted 2 years ago
Hi Anne, thank you for your 5-star review. We're so pleased that you were able to find the perfect holiday package for half the price and that our customer service team was there to help make everything possible. We are glad that Mitchell R was a pleasure to deal with and quickly sorted out your concerns.
Posted 2 years ago
Luxury Escapes is rated 4.9 based on 3,879 reviews