Luxury Escapes Reviews

Name: Luxury Escapes
Rating: 4.86

4.9 Rating 3,879 Reviews

97 %

of reviewers recommend Luxury Escapes

Company Reviews

Metrics

Info

4.9

Based on 3,879 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

283206845

Email:

Support@luxuryescapes.com

Location:

Level 4, 68 Clarke Street
3006

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Natalie was able to book me in for the Mulia, in a blocked out period for a package that I’ve had in limbo for over a year!”

Helpful Report

Posted 3 years ago

Hi Zac, thank you for your 5-star review. We are happy to hear that Natalie was able to book the dates you wanted at the Mulia. We hope you'll have an amazing holiday when the time comes! Kind regards, Luxury Escapes

Posted 3 years ago

“Natalie is absolutely wonderful - SO polite, quick and so helpful. I have been having dealing with LE over the past couple of days re a couple of packages, and am totally delighted with what Natalie has done - LE has a ' keeper' there with Natalie !!!! Before Natalie, I dealt with Lucy and Mikaela, both of whom were also wonderful. Keep up the good work.”

Helpful Report

Posted 3 years ago

Hi Jill, thank you for your 5-star review. It's so wonderful to hear that your experiences have been exceptional. Natalie is amazing and so are Lucy and Mikaela - we'll pass on your lovely feedback. Kind regards, Luxury Escapes

Posted 3 years ago

“I accidentally booked 3 nights in Melbourne for the wrong month; I didn't realise I had done so until I received a Comment request! Having prepaid, I was very grateful when Natalie managed to secure a change of month for me without a penalty. I have been booking with LE for some years, including a family holiday for 8 people, and love the website and service.”

Helpful Report

Posted 3 years ago

Hi Mary, thank you for sharing this lovely review. It's great to hear that Natalie was able to help secure a date change for you - she is a gem! Kind regards, Luxury Escapes

Posted 3 years ago

“Natalie has been amazing in helping us change our bookings due to restrictions and flooding!”

Helpful Report

Posted 3 years ago

Hi Taranjit, thank you for your 5-star review. Great to hear Natalie was amazing in helping you with your bookings. Kind regards, Luxury Escapes

Posted 3 years ago

“Have never had a bad experience with Luxury Escapes, thoroughly recommend them. Amazing customer service, asked Natalie so many questions and she investigated and responded to every one. Hopefully we will be able to finally make it overseas!”

Helpful Report

Posted 3 years ago

Hi there, the fact that you mentioned you have never had a bad experience makes us very happy! We are glad that you enjoyed your experience with Natalie and appreciate your recommendation. Kind regards, Luxury Escapes

Posted 3 years ago

“I am very happy with the service that we got from our customer service agent Nik B. He handled our situation with professional & timely service. We are very happy with the outcome! Thank you!!”

Helpful Report

Posted 3 years ago

Hi Heather, thank you for your 5-star review. Great to hear that you were happy with the service from Nik B - he does an amazing job! Kind regards, Luxury Escapes

Posted 3 years ago

“Nik was outstanding very prompt and very professional. He consistently communicated the status of my situation. Making the entire process stress free.”

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Posted 3 years ago

Hi Alexis, thank you for this great review. We are extremely glad to hear that Nik was outstanding and helped to make the process stress free - he is a star! Kind regards, Luxury Escapes

Posted 3 years ago

“Call back was quick & Lachie was polite enthusiastic & very keen to help . As always your customer service shines , simply the best , Lachie listened , advised , was friendly & supportive - a great call . Keep up the great work LE , always happy to book my adventures with you , a top job”

Helpful Report

Posted 3 years ago

Hi Donna, thank you so much for this lovely review. It's so nice to hear that Lachie was exceptional and we look forward to seeing you on many more adventures with LE. Kind regards, Luxury Escapes

Posted 3 years ago

“Excellent understanding service”

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Posted 3 years ago

Hi Adam, thank you for your 5-star review, it is greatly appreciated. Kind regards, Luxury Escapes

Posted 3 years ago

“Because of the illness of a family member, we missed the deadline to nominate a date for our hotel stay, which was then cancelled. We thought that we had lost the money entirely but Will from Luxury Escapes negotiated new dates with the hotel for us. We are so grateful for his prompt, courteous and professional handling of this situation. Thank you Will!”

Helpful Report

Posted 3 years ago

Hi Helen, thank you for your 5-star review. We are very glad to hear that Will was able to provide an outcome you were happy with. Kind regards, Luxury Escapes

Posted 3 years ago

“I spoke to the lovely Kylie P & she was very sympathetic about my problem & came up with the perfect solution”

Helpful Report

Posted 3 years ago

Hi Justine, thank you for your 5-star review. We are happy to hear that Kylie helped to provide a perfect solution for you. Kind regards, Luxury Escapes

Posted 3 years ago

“I booked my trip April 2021 for the trip in 2022. My trip is coming on 18th April but when i check it. There is no booking is found. i can't contact to hotel. The hotel email address is provided on the email is faild. My Booking ID HX0MQ3, please email me back”

Helpful Report

Posted 3 years ago

Hi Stefan, we have resent the confirmation email - please check your spam/junk inbox in case the email may have filtered there. Kind regards, Luxury Escapes

Posted 3 years ago

Helpful Report

Posted 3 years ago

Hi Stefan, we have resent the confirmation email - please check your spam/junk inbox in case the email may have filtered there. Kind regards, Luxury Escapes

Posted 3 years ago

“I have had excellent customer service from all representatives at Luxury Escapes during what must have been difficult times for them over the last 2 years and still ongoing. Thank you”

Helpful Report

Posted 3 years ago

Hi Lise, thank you for taking the time to share your 5-star review. It makes us happy knowing that your experiences with the team have been excellent. Kind regards, Luxury Escapes

Posted 3 years ago

“We are very pleased with the service we received from Raph he organised our change of booking within 10 minutes. very pleased with the result.”

Helpful Report

Posted 3 years ago

Hi Erik, thank you for your 5-star review. Couldn't be happier knowing that your experience with Raph was great and you are happy with the outcome. Kind regards, Luxury Escape

Posted 3 years ago

“Raph was very helpful and was able to re-book our accommodation which we had to change previously due to health reasons. It was especially important to us as Raph was able to book this for my husbands birthday so it has given us something special to look forward too.”

Helpful Report

Posted 3 years ago

Hi there, thank you for your 5-star review. We are pleased to hear that Raph was able to book your requested travel dates. We wish you a lovely time on your escape when the time comes! Kind regards, Luxury Escapes

Posted 3 years ago

“I had a series of questions from a booking that has been impacted upon by covid. Kylie offered a range of solutions.”

Helpful Report

Posted 3 years ago

Hi Jo, thank you for your 5-star review. We are glad to know that your experience with Kylie was a positive one. Kind regards, Luxury Escapes

Posted 3 years ago

“I have used Luxury escapes many times and love some of the great holidays that they are able to secure. I accidentally made a mistake with a recent booking. I called the Platinum help line and spoke to Natalie who very promptly sorted my problem. Excellent service- Thank-you”

Helpful Report

Posted 3 years ago

Hi Leisha, thank you for your 5-star review. It's so nice to hear that Natalie was excellent and helped to sort your concerns promptly. Kind regards, Luxury Escapes

Posted 3 years ago

“Eric Help me out to reschedule my trip even though I am not able to do that due policies. and Eric also help me to get my credit amount refunded.”

Helpful Report

Posted 3 years ago

Hi Rakesh, thank you for your 5-star review. We are glad to hear that Eric was very helpful and provided an outcome you were happy with. Kind regards, Luxury Escapes

Posted 3 years ago

“Will bent over backwards to assist us. After the cancellation due to flood and then the rebooking. This was essential for us as my wife was having surgery at Auchenflour. He (Will) responded promptly and professionally after each email I sent and he kept me up to date at all times, I have used Luxury Escapes quite a few times on past trips we have made both in Australia and Overseas, I will continue to use them in all of our future trips/holidays. I was very disappointed with other companies but with employees like Will Luxury Escapes are number one to my wife and I”

Helpful Report

Posted 3 years ago

Hi Robin, thank you for this wonderful review. We are very glad to know that Will was exceptional and exceeded expectations. We look forward to seeing you on many more escapes. Kind regards, Luxury Escapes

Posted 3 years ago

Luxury Escapes is rated 4.9 based on 3,879 reviews