Luxury Escapes Reviews

Name: Luxury Escapes
Rating: 4.86

4.9 Rating 3,879 Reviews

97 %

of reviewers recommend Luxury Escapes

Company Reviews

Metrics

Info

4.9

Based on 3,879 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

283206845

Email:

Support@luxuryescapes.com

Location:

Level 4, 68 Clarke Street
3006

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Bella m was very helpful”

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Posted 2 years ago

Hi there, thank you for this review!

Posted 2 years ago

“Bella M assisted us with our inquiry, Bella was very helpful & knowledgeable. Great to see. Thanks Peter Lydiate”

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Posted 2 years ago

Hi Peter, thank you for taking the time to leave this review. We will pass this on to Bella and the team.

Posted 2 years ago

“Kelly helped me with exactly what I needed and it was completely super quick!”

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Posted 2 years ago

Hi Alicia, thank you for this review! We will pass this on to Kelly and the team.

Posted 2 years ago

“Kelly, heped answer my query .”

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Posted 2 years ago

Hi there, thank you for your 5-star review, it is greatly appreciated.

Posted 2 years ago

“Bella M was super helpful in adding a special request to my room booking. She also picked up on a mistake in my contact details.”

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Posted 2 years ago

Hi there, thank you for your 5-star review. We are pleased to know that Bella was super helpful in assisting you.

Posted 2 years ago

“Kelly B in Customer Service was fabulous dealt with my query efficiently and professionally thank you Kelly B you are an asset to the company.”

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Posted 2 years ago

Hi there, thank you for this great review! We will pass this on to Kelly and the team.

Posted 2 years ago

“We had to make amendments for our upcoming anniversary celebrations at Reef House at Palm Cove, because of an accident. Mikayla C was incredibly patient, helpful and supportive and was able to help us change arrangements very quickly. Thank you Mikayla.”

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Posted 2 years ago

Hi Karen, thank you for sending through this 5-star review. Enjoy your anniversary celebrations and we will pass on this feedback to Mikayla and the team.

Posted 2 years ago

“Staff is always friendly and go above and beyond to help. Highly recommended”

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Posted 2 years ago

Hi there, thank you for this great review. The team are amazing so we love getting feedback like this that we can pass on to them.

Posted 2 years ago

“spoke to a lovely gentleman Andrew L, who was extremely helpful in re arranging my forthcoming trip to Bali. It was a pleasure to deal with him and Luxury Escapes. They are the only company that i deal with for my trips. Have always had an excellent experience”

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Posted 2 years ago

Hi Rita, thank you for this amazing review. Enjoy your trip to Bali and we can't wait to take you on many more adventures in the future. We will pass this on to Andrew and the team.

Posted 2 years ago

“Andrew L fixed our problem & we now have a weekend away to look forward to!!”

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Posted 2 years ago

Hi Penny, we are so happy to hear Andrew fixed your problem. Enjoy you're weekend away!

Posted 2 years ago

“Gavin S and the rest of your team provided 5 star support and assistance I was overwhelmed by the fabulous customer service Thankyou so much for your assistance I love luxury escapes”

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Posted 2 years ago

Hi Christina, Gavin and the certainly knows how to provide amazing assistance and we couldn't be happier to receive this feedback. We will pass this on to the team.

Posted 2 years ago

“Very helpful consultant who listened carefully and met my requests in a most professional and diligent manner.”

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Posted 2 years ago

Hi there, we are so happy to hear that the consultant who assisted you was so helpful! We will pass this on to the team.

Posted 2 years ago

“Bella M answered all my questions in a courteous and friendly manner and gave additional suggestions to make my booking seamless. Very professional and proficient. Thank you Bella”

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Posted 2 years ago

Hi there, thank you for this great review! We will pass this on to Bella and the team

Posted 2 years ago

“I found Bella M to be very understanding to our needs. Nothing was to much bother, I would recommend Bella M for anybody considering booking accommodation.”

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Posted 2 years ago

Hi Michelle, thank you for this review! Bella is amazing and we will pass on this feedback to her and the team.

Posted 2 years ago

“Bella M provide outstanding customers service, she was helpful, informative and delivered on what she said she would do. Thank you and I will be using Luxury Escapes again and recommending them to my friends”

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Posted 2 years ago

Hi there, thank you for your 5-star review and recommendation. We are glad to hear that Bella M was outstanding in assisting you. We look forward to seeing you on many more escapes.

Posted 2 years ago

“Bella M was Friendly, efficient, kept to her word”

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Posted 2 years ago

Hi there, thank you for your 5-star review of Bella. We will pass on your lovely feedback.

Posted 2 years ago

“Always good service. Kam R promptly walked me thru my options re my query.mi particularly like the call back option they provide do sitting on hold for hours is avoided”

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Posted 2 years ago

Hi Di, thank you for your 5-star review. We are pleased to hear that Kam provided good service.

Posted 2 years ago

“An enquiry to Luxury Escapes regarding several matters about our booking were very promptly answered by Kam R. Advice was informative, explanatory and delivered in a helpful manner.”

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Posted 2 years ago

Hi there, thank you for your 5-star review. Great to hear that Kam was prompt in assisting you.

Posted 2 years ago

“Customer service was fantastic Bella M was fantastic she helped us immensely with accomadation changes & transfers from airport to resort.It was a pleasure to deal with her she is so competent nothing phased her.Thank u Bella M.”

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Posted 2 years ago

Hi there, thank you for your 5-star review. We are happy to hear that Bella was fantastic and helped to make your experience a pleasant one.

Posted 2 years ago

“Thank you so much again to Danielle P who sorted out our booking for our upcoming holiday in Bali! More than overjoyed that within hours Dani was able to get us the room and upgrade we needed for our extended stay in Nusa Dua! Love dealing with you guys, always been a pleasure and we have had some amazing holidays via LE! Thanks Danielle P and thanks LE :)”

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Posted 2 years ago

Hi Caryn, thank you for sharing your positive review. We couldn't be happier knowing that your experience with Danielle and your LE holidays have been amazing.

Posted 2 years ago

Luxury Escapes is rated 4.9 based on 3,879 reviews