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Luxury Escapes Reviews

4.9 Rating 3,879 Reviews
97 %
of reviewers recommend Luxury Escapes
4.9
Based on 3,879 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
Greater than 81%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read Luxury Escapes Reviews
Visit Website

Phone:

283206845

Email:

Support@luxuryescapes.com

Location:

Level 4, 68 Clarke Street
3006

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Anonymous
Anonymous  // 01/01/2019
Well priced, well positioned properties, in various places in the world. Excellent service from Kam.
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Posted 2 years ago
Hi Tony, thank you for your 5-star review. Great to hear that Kam provided excellent service.
Posted 2 years ago
Over the past few weeks I have spoken to Bella M several times as I had a couple of days away booked for my daughters which were about to expire in another month. She was very helpful and courteous in arranging bookings for both of them. She always got back to me with updates and I couldn"t be happier with the results. With service such as Bella supplied, we will definitely keep booking with Luxury Escapes
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Posted 2 years ago
Hi Henny, thank you for leaving this lovely review. Bella is amazing! We will be sure to pass this on to Bella and the team.
Posted 2 years ago
What a pleasant surprise communicating with Bella M. She is an asset to Luxury Escapes. She listened and followed up and was so efficient.
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Posted 2 years ago
Hi there, we are so happy to hear that Bella was so helpful in assisting you. We will pass this on to Bella and the team.
Posted 2 years ago
Kam R was terrific, prompt & easy to talk to, resolved my query quickly
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Posted 2 years ago
Hi Martin, thank you for this great review. We will pass this on to Kam and the team.
Posted 2 years ago
Luxury Escapes have the most amazing, helpful and personable staff. In particular Kam whom diligently and professionally followed my case enquiry with effective timelines to full completion! As a keen holiday traveller, this type of service surpassed my expectations. Kam is definitely an asset to the company! Thanks very much
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Posted 2 years ago
Hi Belle, thank you for this 5-star review. Kam is amazing! We will pass this on to Kam and the team.
Posted 2 years ago
I was pleased that Josephine could sort out my problem of not being able to download vouchers I had purchased. With her expertise, I was able to print them. Thanks so much, Josephine.
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Posted 2 years ago
Hi Yvonne, it's great to hear that Josephine was able to use her expertise to assist you. We will pass this on to Josephine and the team.
Posted 2 years ago
Bella M was lovely to talk to and was so professional and polite to me Thank you very much Bella
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Posted 2 years ago
Hi Rod, thank you for your 5-star review. It's so nice to hear that Bella was lovely to talk to and that you were happy with your experience.
Posted 2 years ago
I called Luxury Escapes and Bella M. was very helpful.
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Posted 2 years ago
Hi Ivona, thank you for your 5-star review. Happy to hear that Bella was very helpful with your query.
Posted 2 years ago
Great customer service today from Gavin S who helped me to amend my booking.
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Posted 2 years ago
Hi Susan, thank you for your 5-star review. We are pleased to know that Gavin provided great service.
Posted 2 years ago
Gavin S was super helpful in all my dealings
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Posted 2 years ago
Hi Paul, thank you for your 5-star review. Great to hear that Gavin was super helpful with your query.
Posted 2 years ago
I was having some issues redeeming a voucher so attempted to call the team. I wsa on hold for hours over a few days and didnt get through, as a result my voucher expired. I sent the team an email with some feedback on my experience and Michelle replied with a response that resolved my issue as well as a phone call for follow up. She was very helpful and even provided some additional support when I had to go back to follow up again, it was just like having my own concierge service. Thanks Michelle!
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Posted 2 years ago
Hi Christine, thank you for sharing your positive review. Lovely to hear that Michelle was able to resolve your issue - she is amazing!
Posted 2 years ago
Mikalya C handled my query very expertly. She guided me and gave clear, easy to follow advice in a friendly, professional manner. An excellent LE operator.
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Posted 2 years ago
Hi Lynne, thank you for your 5-star review. Wonderful to hear that Mikayla was excellent in assisting you.
Posted 2 years ago
Gavin.S was very swift with a reply to my request in changing dates on a holiday deal I had booked. Everything was communicated really well, I really appreciated his help with my request.
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Posted 2 years ago
Hi Lisa, thank you for your 5-star review. It's so nice to hear that Gavin was very swift and helpful with your request.
Posted 2 years ago
Mikayla C was really helpful, and checked in again with me to make sure my problem was overcome. Whilst the phone back I requested was difficult to understand (phone seemed to disconnect repeatedly) Mikayla ensured a resolution to my enquire was achieved.
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Posted 2 years ago
Hi Fiona, thank you for your 5-star review. Great to hear that Mikayla was helpful and ensured that a resolution was met.
Posted 2 years ago
Very happy with the efficient service from Andrew L today and Heather yesterday
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Posted 2 years ago
Hi there, thank you for your 5-star review. Great to hear that both Andrew and Heather were efficient in assisting you.
Posted 2 years ago
We have used Luxury Escapes for more than 10 years, and have thoroughly enjoyed all of our trips with you. The standard of the hotels on offer have been wonderful. The entire package that you put together has always been very generous and very well done. Thank you. I could not submit this review without making a mention of the extremely courteous and helpful staff that deals with your customers. Today I had reason to speak to KAM R from your company. He was extremely helpful, managed to sort out all the issues I had and did it all quickly and efficiently. I appreciate it greatly. My husband and I are elderly and were very concerned that we might have had to forfeit our credit with you, a considerable amount for us. I explained to KAM That I have had a serious accident which prohibited any immediate travel. He went out of his way to help me sort it out. I would like to place on record that with staff like KAM you have no need to worry about the success of your company. I have over the years recommended Luxury Travel to Many family and friends whom have used your services and have never complained. Well done.! I wish you every sucess
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Posted 2 years ago
Hi Ayesha, thank you so much for sending through this lovely review. We are so happy to hear that you have had great experiences through Luxury Escapes for more than 10 years now! We are also very happy to hear how amazing Kam was in assisting you recently and will be sure to pass on your lovely feedback to Kam and the team.
Posted 2 years ago
I have been a customer for years & felt very disappointed with not being able to cancel booking online, as in the past. After several phone calls & no response or call back all day, in frustration I used whatsapp. Gavin S made it easy & was extremely helpful. He made a difficult & frustrating process easy & was lovely to deal with. Thanks so much Gavin S. You made my day. Maryse Street
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Posted 2 years ago
Hi Maryse, thank you so much for sharing this great review of Gavin. Glad to hear that Gavin was able to assist you in a difficult process - he is a star!
Posted 2 years ago
Mikayla C was friendly and helpful.She helped with a concern with a booking and we were happy with the result
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Posted 2 years ago
Hi Jose, thank you for your 5-star review. Glad to hear that Mikayla was helpful and you were happy with the result provided.
Posted 2 years ago
Had an issue with our deal already being sold out and Gavin was fantastic to deal with, problem all sorted out so quickly.
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Posted 2 years ago
Hi there, thank you for your 5-star review. Great to hear that Gavin was fantastic and resolved your issue quickly.
Posted 2 years ago
Gavin S was friendly and helpful and did what he said he would do. Excellent service.
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Posted 2 years ago
Hi Jan, thank you for sharing how excellent Gavin's assistance was. We will pass this on to Gavin and the team.
Posted 2 years ago
Luxury Escapes is rated 4.9 based on 3,879 reviews