Luxury Escapes Reviews

Name: Luxury Escapes
Rating: 4.86

4.9 Rating 3,879 Reviews

97 %

of reviewers recommend Luxury Escapes

Company Reviews

Metrics

Info

4.9

Based on 3,879 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

283206845

Email:

Support@luxuryescapes.com

Location:

Level 4, 68 Clarke Street
3006

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“With regards to customer service, Vynka was excellent, she solved the issue quickly & without any hesitation. Problem,has been resolved.”

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Posted 2 years ago

Hi there, we are so happy that Vynka was able to efficiently resolve your issue. We will pass this on to Vynka and the team.

Posted 2 years ago

“Great fast friendly service by Vynka B”

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Posted 2 years ago

Hi Brett, thank you for this review!

Posted 2 years ago

“When we couldn’t access our required dates online as a Member under Our Escapes I contacted Luxury Escapes and all was sorted. Thanks to Andrew L”

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Posted 2 years ago

Hi Deb, thank you for your 5-star review. We are glad to hear that Andrew was able to help with your issue.

Posted 2 years ago

“We unfortunately had to cancel our booking but Bella M made the whole process quick & painless. Her cheerful nature made a difficult situation almost a pleasure!”

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Posted 2 years ago

Hi there, thank you for your 5-star review. Happy to hear that Bella helped to make your experience a quick and painless one.

Posted 2 years ago

“Spoke with Kam R re our upcoming Luxury Escapes .. Kam was very helpful and ran through all options and clarified details .. cant wait to escape”

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Posted 2 years ago

Hi Kim, thank you for your 5-star review. Glad to hear that Kam was very helpful with your query. We hope you'll have an amazing time on your upcoming escape.

Posted 2 years ago

“Kam R sorted out our change of date for our hotel booking and then showed me how to update my password which had been causing lots of grief. Many thanks Kam. You get 10 out of 10!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”

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Posted 2 years ago

Hi Bill, thank you for your 5-star review. We are pleased to hear that Kam sorted out your date change. We will pass on your feedback.

Posted 2 years ago

“Quick, fast service by Vynka B. I spent more time waiting to be called back. Fixed up my email address. Friendly service and spoke english.”

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Posted 2 years ago

Hi Fred, thank you for your 5-star review. It's so nice to hear that Vynka was quick and friendly in assisting you.

Posted 2 years ago

“Had a last minute emergency and Kam took the time to work his magic and organise a change of dates for me! Amazing customer service!”

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Posted 2 years ago

Hi there, thank you for your 5-star review. Great to hear that you found Kam amazing to deal with - he is a star!

Posted 2 years ago

“Had a query about our upcoming holiday with Luxury Escapes and Bella M came back promptly and put my mind at ease. I have always found luxury Escapes to be very customer focus and deliver a great service.”

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Posted 2 years ago

Hi there, thank you for your 5-star review. We are pleased to hear that Bella helped to put your mind at ease about your upcoming holiday. We hope you'll have a great one when the time comes.

Posted 2 years ago

“Although my experience is that LE is flat out all the time and contact can be problematic- when contact is made the service, courtesy and professionalism are always in play. Thanks - Gavin S for your assistance.”

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Posted 2 years ago

Hi there, thank you for your 5-star review. Glad to know that Gavin helped to make your experience a positive one.

Posted 2 years ago

“I recently joined Luxury Escapes and called today for help on how to make a booking. Vynka B returned my call and what a lovely person. So friendly and helpful. She spoke clearly and step by step she helped me on how to understand your site. She explained about deposit bookings, final payments and adding flights. She offereed for a sale person to contact me to assist with making a booking if I felt unsure or needed more questions answered. Honestly if I continue to receive service like this, I have found a new travel agency. Thank you”

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Posted 2 years ago

Hi Anthony, thank you so much for sharing your wonderful experience with Vynka. She really is lovely and goes out of her way to assist customers. We'll pass on your great feedback.

Posted 2 years ago

“Luxury escapes is great always has great deals the customer service is good to I had rang up with a problem and they fixed it straight away thank you”

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Posted 2 years ago

Hi there, thank you for your 5-star review. We are happy to hear that your experience has been great and that your issue was resolved straight away.

Posted 2 years ago

“Bella M was very helpful when I needed to update my account details. Fast and efficient”

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Posted 2 years ago

Hi Jane, thank you for your 5-star review. Wonderful to hear that Bella was very helpful in assisting you.

Posted 2 years ago

“Kam was professional, kind, polite and supportive. Loved working with them, thank you Kam”

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Posted 2 years ago

Hi there, thank you for your 5-star review. We are glad that you enjoyed your experience with Kam.

Posted 2 years ago

“I'd like to thank Luxury Escape team member, Kam R, for excellent follow up service on assisting us with missing Qantas points after our holiday to the Maldives. He investigated and made a number of follow up calls to keep me informed and resolved the matter.”

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Posted 2 years ago

Hi D-A LeRoux, thank you for your 5-star review. It's great to hear that Kam was excellent in helping to resolve your concerns.

Posted 2 years ago

“Bella M is exceptionally thorough, fast and follows up on issues.”

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Posted 2 years ago

Hi Teresa, thank you for your 5-star review. We are very happy to hear that Bella was exceptional.

Posted 2 years ago

“For Vynka: Intelligent, accommodating and succinct. She thought outside the box to remove my issue within 24hours. Other operators should take a leaf out of her book. Thanks Vynka.”

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Posted 2 years ago

Hi Dina, thank you so much for sharing your great experience with Vynka. She really does think outside the box and is an asset to the team.

Posted 2 years ago

“Our customer service lady Bella M was very helpful in rectifying a small issue with hotel transport. Her friendly manner and quick response was very much appreciated.”

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Posted 2 years ago

Hi Georgina, thank you for your 5-star review. We are pleased to note that Bella was very helpful, friendly, and quick with her responses to your query.

Posted 2 years ago

“We required assistance from the call centre, Mikayla C kept in touch and did a great job for us.”

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Posted 2 years ago

Hi Barry, thank you for your 5-star review. It's so nice to hear that Mikayla did a great job assisting you.

Posted 2 years ago

“I was able to change our booking for more suitable dates. No fuss. The lass I talked to was very cheery and helpful.”

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Posted 2 years ago

Hi there, thank you for your 5-star review. Glad that you had a positive experience.

Posted 2 years ago

Luxury Escapes is rated 4.9 based on 3,879 reviews