“Fantastic service and really helpful
I ran out of flooring and they pulled out all the stops to supply me more so I would have in time for my fitter
Flooring is beautiful and very well made”
“£7k worth of substandard flooring.
We ordered from Luxury flooring in 2019 as part of an insurance claim and are still in dispute with them regarding the quality of the flooring.
Firstly, as others experienced, we had delivery issues whereby the lorry they sent the flooring on couldn’t reach the property but we hadn’t been advised the size of vehicle they would be using.
Second delivery hit issues again and caused delays to the project. They wanted to charge us £140 for a third delivery despite it being their incompetence for the failed deliveries.
Third time lucky?! Nope. This time the 62 packs of flooring delivered had no resemblance to the sample sent.
The sample was a beautiful wood, smooth velvety finish.
The flooring delivered was an awful mish mash of colours that had no resemblance but worse still the finish was like sandpaper or Velcro.
Literally walking across it your socks stuck to it.
Cue more arguments with Luxury Flooring who accepted no responsibility or offered any assistance. More days passed as both I and my insurers argued with this company who offer no customer service.
Photos were sent clearly showing the difference in the product but no viable solution was offered.
In the end after 3 weeks of disputes my insurers kindly offered to cover the cost of resending and resealing 150m2 of flooring.
A year after installation, the flooring is awful. It’s cracking & splitting.
Every night we sit on the sofa and are shocked by the loud bangs and cracks that happen. It literally sounds like gunshots, I’m not exaggerating.
We have substantial splits on approximately a third of the flooring.
This is a completely sub standard product and low and behold we are not getting any replies back from Luxury Flooring.
Avoid at all costs if you want quality products & helpful customer service.”
“Great Service! I ordered 4 laminate flooring samples that arrived quickly in the post, and the customer service team were very helpful advising my clueless self how many packs I would need to order for the room size.
My order arrived on time and the flooring looks great!”
“Five stars is not enough for this company! Bought flooring for two large rooms through the Leeds branch and Sarah was just amazing, she couldn't have been more helpful, she made us feel very special. We are over the moon with the flooring, it looks fabulous and the service we received throughout was second to none. Would highly recommend this company. Thank you so much.”
“The Search for the Perfect Floor - So I dont think I have ever ordered so many samples from so many companies, but Luxury Flooring won the order.
We needed around 80m2 of flooring and so I was nervous committing to this much expense. The flooring arrived safely and is great quality, we are really please with the look.
Sometimes I felt there was a little too many planks with filler in, but once its down no one really notices. And if you plan it into your cuts, you can also lose a lot of it in the wastage.
We had the oiled version and I would recommend actually getting some oil with the flooring as you might need to re-apply some oil after you clean off the glue from the joints.
Would use Luxury flooring again, but hopefully, this will be the only floor I ever need.”
“Easy to deal with, great prices, great communication. I would highly recommend them. I bought £4000 of Polyflor Luxury vinyl.
Happy to use them again.”
“Fantastic quality and value
Look so good, I would say better than the pictures that are on your website. Regarding the price, we researched for so long and for solid oak it was the cheapest price we found. So to see the quality they were, we were so happy.”
“I love my new floor and got it cheaper than going direct to the manufacturer!
Great customer service too. Will definitely be back for my next new floor purchase.”
“Really pleased with our floor, it's great quality and will last forever!
From website to delivery we were very impressed & wouldn't hesitate to recommend or use again.”
“We bought parquet floor blocks. Covered a large lounge, entrance hall and a bedroom. Excellent quality product, good price and fast delivery. OAK Parquet flooring is hard wearing and when laid looks amazing. Lots of admiring looks when we get visitors. I've even written a guide to laying parquet flooring....”
“A pleasant experience from beginning to end!
Just laid my flooring. It’s perfect! The colour, the texture and it went down a dream! Thank you lifestyle flooring ☺️ I’ll be back no doubt to buy more for the rest of my home. It’s more than just the kitchen floor, it’s a major feature of my kitchen. It not only looks amazing, but it’s warm to walk on too.
Can’t wait to choose the flooring for the rest of the house. You have so much to choose from!”
“Great flooring and excellent service!
Samples were sent promptly and without cost to us. The selection and purchasing process was straightforward and without problems. We love the finish too!”
“We ordered a sample of this flooring which looked fantastic and just as the image advertised above. As other reviewers mention it stood out and we loved it. Unfortunately after ordering 75 sq metres of the product, the product delivered bears no resemblance to the sample or above image. The colour tone is incredibly yellow and much lighter than what is advertised. We are so disappointed as we researched flooring options for months and ordered dozens of samples from different companies only to be let down by this product at a crucial point in our home renovation. We were not offered any realistic solutions that didn’t involve us sorting through 79 packs of flooring and picking out the colours we deemed unacceptable variation (which is all of them) or somehow repacking and returning a whole pallet of flooring. Sample was ordered in November. Order placed in December and delivered in January, so I believe it’s a batch issue that the company refuse to acknowledge.”
“I was very impressed with the customer service. They kept me updated at every stage. once delivered the Oak engineered wood floor once fitted herring-bone style was beautiful. I would recommend Luxury Flooring for the their faultless and seamless service”
“Great quality flooring. We wanted real wood but ended up purchasing the golden oak herringbone laminate due to better durability (having a large dog that would scratch real wood easily was the main reason for choice), and can honestly say we were pleasantly surprised at how real it looks! Great price too, have already recommended Luxury Flooring to friends and family.”
“After looking at several different samples we decided on a mid oak engineered floor 18mm thick. It was delivered on time . It was easy to lay and looks fabulous. It is proving hard wearing as I have 2 very boisterous spaniels who tear up and down the floor and there have been no scratches. I’m very pleased, so much so I have recommended the company to my brother in law who has also bought a floor from you”
