“Bought engineered wood to go throughout downstairs and really impressed with the quality. It was a similar price to some laminates on another website but the quality didn’t disappoint. Looks a lot more expensive than it was”
“Absolutely love our new floor! The quality is excellent and fast delivery. Would definitely use again! Also really good well sized samples sent free of charge beforehand. Also sent very swiftly. Thank you!”
“Exceptional customer service. We had a few niggles when buying 40+ packs of parquet flooring (very nice quality kit btw) and Beth at LF&F was really helpful. As a result, we've everything we need and can't wait to get the lovely flooring down.
Buy with confidence and give them a shout if you've any questions, great service!”
“We needed around 80m2 of flooring and so I was nervous committing to this much expense. The flooring arrived safely and is great quality, we are really please with the look.
Sometimes I felt there was a little too many planks with filler in, but once its down no one really notices. And if you plan it into your cuts, you can also lose a lot of it in the wastage.
We had the oiled version and I would recommend actually getting some oil with the flooring as you might need to re-apply some oil after you clean off the glue from the joints.”
“I received my ordered flooring as requested recently and was very pleased with the service. The people on the phone were helpful and professional and the delivery driver kindly put the pallets with the flooring in my garage with his lifting machine. I was ever so grateful as it was a wet day when the delivery arrived on time and on the day they said it would arrive. Excellent service so thank you one and all.”
“I love my new floor and got it cheaper than going direct to the manufacturer!
Great customer service too. Will definitely be back for my next new floor purchase.”
“Very happy with the quality of the flooring. Good price. Flooring arrived on time.
Had a little issue as they were low on stock but they phoned me up immediately after placing the order online to explain this and sorted out a more expensive product at the same price.
I'll be using them again.”
“Where to start with Luxury Flooring. I’m not a complainer, but they are absolutely terrible. Worst company I have dealt with... I would go as far as saying, ever. Do not use them! The saga started when they were 4 weeks late; missing email responses, and further promised delivery dates. My flooring finally arrived randomly without notice one weekday morning, so I was not available to accept delivery. To give them due credit, they were great; and rearranged delivery for the next day. However the next day when it arrived, the top pack/packaging, and subsequent top plank, had a huge gash in it, and I could see a couple of bits of glass. However I checked the packaging of the other 24 packs, and they seemed fine. I raised this with the courier, who advised me to inform them immediately of the damaged pack, which I did, and Luxury Flooring sent a replacement pack. However over the next week, my joiner opened the other packs to find that many planks were simply unusable; mouldy, water damaged, with snapped grooves. I had been advised by Luxury Flooring, that they go through a 48 hour quality audit check, which surely has to be a lie. They must come direct from the supplier. Initial emails to Luxury Flooring suggested my joiner “try to use the damages towards off cuts” which he did, but why should he, when I have paid for a product? He did he try, but there were still approximately 25 planks/5 packs that were completely unusable (out of an order of 25 packs). After sending countless emails and photographic evidence, and speaking to various people, I finally spoke to a ‘customer service’ advisor called Bethany (Friday 13th - which was a really appropriate day to speak to Bethany). I understand this isn’t Bethany’s fault, but I have to say, she really embodies the terrible customer service I had received so far with Luxury Flooring - I came off the phone angrier then when I dialled. Talking over me, aggressive in her tone, making me feel like this was my fault, for signing for the delivery (as I say, the packaging looked fine, and I can’t exactly unpack 25 packs on my doorstep to inspect each individual plank). I offered to send her the damaged planks back, before she went off accusing me of shouting at her (I couldn’t get a word in edgeways, even if I was that kind of person), before putting me on hold so we “can both calm down”. You don’t know me, but she was on loudspeaker, I had my joiner and partner in the room with me, and I promise, I simply did not shout. She did. It was like she made herself angry. It was almost comical. She agreed to send me 5 replacement packs, followed by an email invoice that said she had ordered only 4. This will take a further week, as they are out of stock. Also, I’ve had to pay more in labour, because my joiner has had to ‘salvage’ what he can from the damaged packs, which has took longer, and do an added days work. No compensation has been offered, I’ve just been made to feel like a huge inconvenience. I would try and escalate all this, but I’d have to get passed Bethany, and she scares the life out of me. The flooring itself looks great, and it’s reasonably priced. But don’t use them. Save yourselves.”
“We bought parquet floor blocks. Covered a large lounge, entrance hall and a bedroom. Excellent quality product, good price and fast delivery. OAK Parquet flooring is hard wearing and when laid looks amazing. Lots of admiring looks when we get visitors. I've even written a guide to laying parquet flooring....”
“Great quality flooring. We wanted real wood but ended up purchasing the golden oak herringbone laminate due to better durability (having a large dog that would scratch real wood easily was the main reason for choice), and can honestly say we were pleasantly surprised at how real it looks! Great price too, have already recommended Luxury Flooring to friends and family.”
“Our new Bibury Natural Distressed Oak floor from Luxury Flooring looks utterly gorgeous. Upon a suggestion from your online advice service we oils it with Clear Satin hardwax oil & it revealed the distressed oak patterns & texture even more. Plus have it the unique rich vivid reddish tone of colour. Just perfect. We can feel at home as if in warm Canadian traditional Forrest hut or loghouse. Superb flooring.”
“I have been so impressed with the level of communication from start to finish. During lockdown we have made a lot more online purchases then normal, particularly as we are currently decorating and the usual shopping experience has changed somewhat. I can honestly say this has been one of my best experiences we’ve had online. The flooring itself was fab and we were really pleased with the quality and price. I wouldn’t hesitate to purchase from Luxury Flooring again.”
“Great product and customer service. Unfortunately our floor wasn't level enough for the laminate to be laid so we arranged to return the product. It was collected quickly and we got our refund with no trouble at all.”
“Flooring is spot on, price was spot on. Recommended on for the same flooring but sadly sold out now (apparently you have had issues with it, maybe we ought to chat about this?!)”
“The floor was of very good quality that the fixer said he will buy and use for his own home. The delivery was rapid as well. The customer service is excellent. Highly recommend.”
“Easy, fast service and quality Karndean flooring. I’ll be back to purchase more when we move onto the next room. Arrived before estimated delivery date and communication was excellent. Very easy!”
“The quality of the flooring is exceptional and looks fantastic. Delivery was on time if not early which was always helpful. Have recommended to a number of people who are currently renovating.”
