Luxy Hair Reviews

Name: Luxy Hair
Address: 1250 Flyer Way, Suite 100, Salt Lake City, Utah
Rating: 4.25

4.3 Rating 233 Reviews

79 %

of reviewers recommend Luxy Hair

4.3

Based on 233 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour

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Luxy Hair 5 star review on 4th April 2025

3849

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service was great.”

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Posted 2 years ago

“Very helpful and efficient! Friendly customer service! Fast shipping. Thx”

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Posted 2 years ago

“Love the quality and excellent customer service! I’ve been buying these for years and I was never disappointed! Love the shorter version of extension!”

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Posted 2 years ago

“They always have great customer service and super responsive. I have 4 other sets depending if I want to go lighter or darker and play up my highlights or low lights. Neutral Brown Balayage is such a beautiful shade and matches my hair absolutely perfectly. I have very thin hair so I don’t use all of the clips which makes me feel like I get 2 sets in 1. Thank you Luxy!”

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Posted 1 year ago

“I’ve been using clip in hair extensions for 10+ years and Luxy is by far the BEST company out there. The quality is SO nice the hair feels like silk and for me personally getting the volume bundle helps me blend easier into my fine hair giving me that extra volume and length I desperately need! The shipping is fast I never wait longer than 5 days to receive my order (at most). The customer service is always extraordinary. I will continue to purchase more sets in the future 🥰”

Luxy Hair 5 star review on 14th August 2023

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Posted 1 year ago

“Love the hair, soft and beautiful matches my brown hair very well but the customer service was what really impressed me. I exchanged mocha brown for chestnut, as soon as the received the information that my package was on its way back they shipped the new color I got it with in a few days 0 cost. I was so impressed!”

Luxy Hair 5 star review on 13th December 2023

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Posted 1 year ago

“I have worn these extensions 3x so far and every time it gets easier! They are so comfortable, they blend seamlessly, and the color is a perfect match. I reached out to customer service because I was in between two colors and purchased both, and returned one. They were so helpful with the process. They seem to have all of my questions answered on the website. Instructions are user-friendly. After much research, I am very happy I decided to invest in Luxy Hair extensions.”

Luxy Hair 5 star review on 26th December 2023

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Posted 1 year ago

“Customer service: I had trouble color matching my hair and they worked with me to find the right match just in time for my wedding consultation. Even when I ordered a color that was too dark they expedited a color sample for me to try which was a perfect match. Product: The extensions are great. They aren’t to heavy and stayed in with no issues for the three days I wore them. They curl very nicely and hold shape.”

Luxy Hair 5 star review on 29th April 2024

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Posted 1 year ago

“Very soft, beautiful, and naturally thick. length is as stated on their website. Customer service is always helpful as well! Quality is always up to par, and always the brand I go back to even after trying other ones. Also the best seamless set I’ve ever tried, I have never needed to replace any clips. 10/10”

Luxy Hair 5 star review on 24th April 2024

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Posted 1 year ago

“I want to express my thanks to Luxy. This is my third purchase for my daughter. This is the first time I've bought the 16". We received our order fast, as always, but there was a small issue with the piece. I sent a massage to Luxy and they responded immediately and corrected the issue. Thank you! We will continue to be customers, quality and service is top notch.”

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Posted 8 months ago

“Have been ordering the same hair from Luxy for years, had an issue with my last order but their customer service team was excellent. They completely rectified the issue and in a quick time period. It’s refreshing to see a company care about their customers and actually listen. They have definitely redeemed themselves and I will continue ordering from them in the future.”

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Posted 7 months ago

“Everything about my experience with Luxy was amazing! I inquired some help from the Luxy team to ensure I got a perfect match and heard back from them super quickly. They recommended I get the 20” Dimensional Beige Blonde Halo and it was a perfect match! The halo was just what I needed for my wedding day and withstood 30mph winds 😅 10/10 recommend to anyone!”

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Posted 7 months ago

Hi Elli, Thank you for sharing your 5-star review on Luxy Hair! Elli, your hair looks absolutely beautiful and we're thrilled that the Halo worked our so well for your wedding. Please continue to enjoy your set for other occasions and we wish you the very best! Warmly, Luxy Hair Support

Posted 7 months ago

“Best extensions EVER. I’ve been wearing Luxy’s for over 10 years now and do not have any complaints. I have thin hair and love the seamless clip ins.”

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Posted 8 months ago

Amazing to hear, Monica! You look beautiful and we love this shade on you :) Warmly, Luxy Hair Support

Posted 8 months ago

“I absolutely loved my pony tail piece I got (22”) and the 22” clip ins in off black were absolutely life changing!! Def recommend!! When they first arrived I was worried it wouldn’t be enough hair bc packaging feels and looks small and I have thick dense hair but it was the exact perfect amount! ❤️”

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Posted 8 months ago

Great to hear, Jaqueline, and thank you for sharing! We're thrilled that you are enjoying your Luxy Ponytail and please reach out for any questions - we'd love to hear from you again :) Warmly, Luxy Hair Support

Posted 8 months ago

“Love luxy’s extensions but recently I purchased curtain bangs and was greatly disappointed! they were really a bad choice. I really hate to mention it because I love Luxy Hair it truly is the best decision I ever made, so it pains me to mention this issue but I must be honest. Right? Otherwise, great customer service, and I have tried all of the extensions and truly love them. Thank you Luxy and staff!”

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Posted 8 months ago

“Quick Delivery and friendly customer service”

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Posted 8 months ago

Great to hear and we appreciate your kind words! Please reach out to us at any time :) Warmly, Luxy Hair Support

Posted 8 months ago

“Love my extensions 🥰”

Luxy Hair 5 star review on 11th September 2024

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Posted 8 months ago

Beautiful, Rosario! Thank you for sharing! We love this color on you and please continue to enjoy your Halo :) Warmly, Luxy Hair Support

Posted 8 months ago

“I have been buying for Luxy for many many years. The quality of their products is unmatchable.”

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Posted 8 months ago

Dear Kristi, Thank you for sharing that you are thrilled with the quality of your Luxies :) Please pop us an email at info@luxyhair.com for any questions along the way. We're here to help! Warmly, Luxy Hair Support

Posted 8 months ago

“I have been pleased with my experience with Luxy Hair! I have chin-length hair. I first bought the 12-inch seamless chocolate balayage set using the online color match option. After talking with hair stylist Haven and getting an even closer match using swatches, I am now looking forward to purchasing a dark brown classic set! The 12-inch seamless that I have already received is beautiful. The only con for me with the seamless is that I personally found the seamless backing to lay kind of stiff against my head, and it was painful for me to adjust in certain spots. I think classic sets work best for me due to their flexibility and softness. Looking forward to my next purchase soon!”

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Posted 9 months ago

Hi Amanda, Thank you so much for your kind review and honest feedback. We agree - Haven is fabulous! If you like, you can store your Seamless wefts under some heavy books to help shape them the way you want. Enjoy your Luxies, beautiful. Warmly, Luxy Hair Support

Posted 9 months ago

“Love Luxy hair. I have seamless set, hair fill ins and volumizer weft. I wear chestnut balayage and bronde balayage for a beautiful blend.”

Luxy Hair 5 star review on 22nd August 2024

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Posted 9 months ago

Thank you for sharing and love this combo color! Your hair looks gorgeous. We appreciate your loyalty to Luxy Hair. Please continue to enjoy your sets! Warmly, Luxy Hair Support

Posted 9 months ago

Luxy Hair is rated 4.3 based on 233 reviews