MAAP Reviews

Name: MAAP
Address: Suite107, 204 Ingles Street, Port Melbourne, Victoria
Rating: 4.63

4.6 Rating 2,918 Reviews

91 %

of reviewers recommend MAAP

4.6

Based on 2,918 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

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English

“MAAP has always had exceptional in house and digital customer service! Quality of garments is second to none on the market. Would love it if jerseys were a few cms longer!”

Helpful Report

Posted 1 year ago

Hi Hollie, Thank you for the awesome review and feedback! We will share your feedback with our design team so we can make sure we consider it for future designs. Best, MAAP

Posted 1 year ago

“Nothing but good things to say. MAAP had everything I wanted to order in stock. It was very easy to use the website and place the order. I really like the bundle options that you offer. It only took 4 days to receive my order.”

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Posted 1 year ago

We love to hear this, Spiros! Thanks for the awesome review and feedback!

Posted 1 year ago

“Jake was an absolute delight to speak with. Super helpful, caring and provided an a-class customer experience.”

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Posted 1 year ago

Thanks for the awesome review and feedback for Jake! I'm so glad to hear he took great care of you. I've shared your feedback with Jake and our team so we can celebrate it. Thanks again Daniel! Hopefully we'll chat with you again soon. Take care. Best, Dani Customer Service Manager MAAP

Posted 1 year ago

“Great products and service but a once off purchase for me as a gift from a family member. Your prices are just too high for the average cyclist.”

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Posted 1 year ago

Thanks for your review and great feedback, Siobhan! We do have an archive sale section on our website that we would recommend keeping an eye on. Hopefully you'll find some pieces in there that you love.

Posted 1 year ago

“Maap is truly the best kit around hands down”

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Posted 1 year ago

We love to hear this, Scott! Thanks for the awesome review!

Posted 1 year ago

“I really like all the colors of the design of the product. MAAP is always very satisfied because I think I've paid attention to the details. I look forward to more wonderful products.”

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Posted 1 year ago

This is the kind of feedback that makes us love what we do even more. We really appreciate it! Thanks so much.

Posted 1 year ago

“I bought a new jersey. But It doesn't look new product at all. 'Women's emblem pro lilac ash color.' This jersey has quite many wrinkled and strong smell of laundry soap. And backside fabric and stitch is gone. Zipper line is losen. I find it gets dirty. It doesn't look new one at all. It has many signs someone used it and washed it SEVERAL TIMES!!! Please look at the pics as below. It's absolutely ridiculous!! I am in Korea and maap does not shipping directly here, so the exchange or refund process is very difficult to me. I am asking refund or credit for the same amount for the product.”

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Posted 1 year ago

Hi Nayeon, We are sorry to hear you had a bad experience. We can see the MAAP Support team assisted you with this last week when you emailed them. It looks sorted now but let them know if there is anything else they can help you with. Best, MAAP

Posted 1 year ago

“product is good. Fast delivery, however, dispatch time too long compared with other brand”

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Posted 1 year ago

Thanks for the feedback Yu! We normally dispatch within 1-2 business days. Sorry if yours took longer to get on the way! We will appreciate and will share your feedback. We're so glad that you like your MAAP kit!

Posted 1 year ago

“MAAP’s customer service is great. Their love chat is fast and so is their shipping.”

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Posted 1 year ago

Thanks for the awesome review and feedback. Happy riding out there!

Posted 1 year ago

“Great kit and easy to use website.”

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Posted 1 year ago

Love it! Thanks for your feedback!

Posted 1 year ago

“A good experience! Easy to navigate the website with the all the information and pictures needed to make a decision on what to purchase. Quick delivery and a simple return process for an item that didn’t fit. I’m just a commuter cyclist so not into the racing, training side of cycling but have still found plenty of items that are suited to a more casual ride and rider :) Thanks!”

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Posted 1 year ago

We appreciate your kind review, Emily. Thanks so much for your support!

Posted 1 year ago

“Excellent”

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Posted 1 year ago

Thanks, Ruben!

Posted 1 year ago

“It was very good.”

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Posted 1 year ago

Thanks, Danny!

Posted 1 year ago

“Good, but shipping too expensive. Should be tiered based on distance.”

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Posted 1 year ago

“Nice, large, sturdy sweater for winter!”

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Posted 1 year ago

“I often receive packages with dirty packaging, clothes without swing tags, and even received a sample garment once, which is totally unacceptable. Some clothes show obvious signs of being tried on. They don't inspect them before sending them out.”

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Posted 1 year ago

“All excellent but I have to receive my refund for a product returned. It would've been a 5 otherwise.”

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Posted 1 year ago

Thanks for the review, Rob! Sorry you hadn't received your refund for your return. We can see that it was sent back to you on the 5th of March so hopefully you'll see it on your statement. It can take 3-5 business days to show depending on the banks processing time. Let us know if you still don't have it by reach out to us at info@maap.cc and we'll help you get this resolved as soon as we can.

Posted 1 year ago

“Amazing quality, fast service and epic garments 😍”

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Posted 1 year ago

Thanks for the love and support, Izzy!

Posted 1 year ago

“Yeh shop is amazing, great location staff great and I’m really vibing what Maap is doing”

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Posted 1 year ago

Thanks for the awesome review and feedback, Joseph! We hope to see you back at the LaB soon!

Posted 1 year ago

“Collingwood store beautifully presented”

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Posted 1 year ago

MAAP is rated 4.6 based on 2,918 reviews