MAAP Reviews

Name: MAAP
Address: Suite107, 204 Ingles Street, Port Melbourne, Victoria
Rating: 4.63

4.6 Rating 2,918 Reviews

91 %

of reviewers recommend MAAP

4.6

Based on 2,918 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

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English

“Great product but got charged almost 60% more just in taxs and shipping (DHL)”

Helpful Report

Posted 1 year ago

We're sorry to hear that you had a negative experience with customs charges. We take all feedback seriously and we will ensure your voice is heard on this one so we can try and find better ways to get products to our customers in Chile in the future. Thanks again for taking the time to share this feedback with us. We are glad that you were happy with your MAAP kit.

Posted 1 year ago

“Service in store is real odd. They had a strained customer service which I presume was due to me not looking like their typical customer. Better experience purchasing online. Happy with my items. Wish I could have instore pick up as an option instead of delivery.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave a review. At MAAP, we aim to provide the best level of Customer Support and are sorry to hear this wasn't your experience at the LaB. We take all feedback seriously and would like the opportunity to chat with you further. Please email info@maap.cc and reference ticket number #182056 and I will be in touch as soon as possible to hear your feedback. I'm glad the MAAP online experience was better. I'll be sure to share your feedback on the instore pickup too so we can consider it for future improvements. Best, Dani Customer Service Manager MAAP Support

Posted 1 year ago

“Fast delivery, good quality as always”

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Posted 1 year ago

Thanks for the review and support, James!

Posted 1 year ago

“Very good quality and good design”

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Posted 1 year ago

We love to hear this. Thanks for the review!

Posted 1 year ago

“Quick service, great product.”

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Posted 1 year ago

Thanks for the awesome review and feedback, Aurel!

Posted 1 year ago

“Im from the PH there is no local distro here. I ordered 4pcs of tshirts of MAAP with Polartec which i really love, so comfortable wearing it, its summer weather and it keeps me cool. The delivery was fast! Hoping that someday it will be also free it our country to order a lot more of your great products! I want to try the bibs and jersey on my next order.”

Helpful Report

Posted 1 year ago

Thanks for the great feedback and suggestions, Xavier! We will be sure to take them on board. WE are glad to hear you love your MAAP pieces!

Posted 1 year ago

“Comfortable and true to size size for the Jersey and bib shorts I purchased - amazing fabric and colour combo Cecile”

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Posted 1 year ago

Thanks, Cecile!

Posted 1 year ago

“Overall, very pleasant experience. Nice product design, good quality, fast delivery.”

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Posted 1 year ago

We love to hear this, Gray! Thanks for the review!

Posted 1 year ago

“Bought a summer jersey. Wore it for the first time on a ride on the weekend and it was super comfortable, cool and the zip held true when done up or half down.”

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Posted 1 year ago

Thanks for the review, James! We appreciate it!

Posted 1 year ago

“Always pleased and delighted with the quality of apparels and exceptional service from MAAP. Keep it up guys!”

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Posted 1 year ago

We love to hear this Lisa! Thanks for the awesome review and feedback!

Posted 1 year ago

“I like the quality of the kit but was shocked with duties to ship to Canada. It would be helpful to either have a tool to estimate the duties online or have MAAP include them at checkout as many other online retailers do.”

Helpful Report

Posted 1 year ago

Thanks for the review and feedback, Larry! We're sorry to hear that you had a negative experience with customs charges. The estimator idea sounds good and we'll explore this. We take all feedback seriously and we will ensure your voice is heard and that we can consider your feedback to make improvements in the future! Best, MAAP

Posted 1 year ago

“Always brilliant customer service, no matter what the issue. And the kit is quite simply the best going around aesthetically and in its design. Love em.”

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Posted 1 year ago

We absolutely love to hear this kind of feedback, William! Thanks so much!!!

Posted 1 year ago

“Love the cycling clothes I also recently found the casual clothes which are equally as cool.”

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Posted 1 year ago

Thanks for all the love and support, Rico! We appreciate it!

Posted 1 year ago

“Georgia was very helpful with resolving the exchange of arm warmers. She provided all the information needed as well as ensuring i did not have to pay any additional costs.”

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Posted 1 year ago

We are glad that Georgia took great care of you, Julia! We've shared this in the MAAP Support channel to celebrate how well Georgia did taking great care of you. We hope your arm warmers are the perfect fit now!

Posted 1 year ago

“High quality products, coupled with high quality customer service. MAAP is my go to brand for cycling and also off bike gear including jackets, beanies and raincoats for hiking. Love their stuff!!”

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Posted 1 year ago

This is the kind of feedback that makes us keep loving what we do! Thanks for the support!

Posted 1 year ago

“I think your jerseis are too warm and I had to take it off and ride with my base layer”

Helpful Report

Posted 1 year ago

Thanks for your review and feedback, Oriol! For humid and hot weather we recommend going with any of our Pro Air Jerseys! These are constructed from lightweight, breathable, moisture-wicking materials to keep you as cool and dry as possible while out on the bike. Reach out to our support team if you need any help at all choosing the perfect kit for your riding conditions!

Posted 1 year ago

“Fantastic quality kit. Not cheap, but quality never is.”

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Posted 1 year ago

Thanks for the support, Kevin!

Posted 1 year ago

“Both jersey and bib short is comfortable and good for long ride.”

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Posted 1 year ago

Great to hear, Faizal! Thanks for the support!

Posted 1 year ago

“Every time I have purchased it’s been amazing service! if item isn’t in stock customer service is always quick to help! Website looks amazing with all the upgrades! Faultless! Wish I could buy more and support more haha!”

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Posted 1 year ago

Thanks for the support and feedback, Tim! We are so glad to hear our Support team have been taking such great care of you and that you're loving our website upgrades! The team will be so happy to hear this feedback.

Posted 1 year ago

“MAAP makes some fantastic cycling gear, and it's always exciting to try out new products and see how they perform in different conditions. It's always nice to support companies that consistently produce high-quality gear. Here's to many more enjoyable rides in your MAAP jersey!”

Helpful Report

Posted 1 year ago

Erwin, we love to hear this! Thanks for the support! We always get excited to try out our new kit when it drops too! We really appreciate all of your support and kind feedback, thanks!

Posted 1 year ago

MAAP is rated 4.6 based on 2,918 reviews