MAAP Reviews

Name: MAAP
Address: Suite107, 204 Ingles Street, Port Melbourne, Victoria
Rating: 4.63

4.6 Rating 2,921 Reviews

91 %

of reviewers recommend MAAP

4.6

Based on 2,921 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

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English

“Helpful chat service from Jake. Efficient processing of return and refund. Thank you!”

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Posted 1 year ago

We are so glad to hear that you had such a great experience with Jake on our live chat! We'll be sure to share this feedback with him. Happy holidays!

Posted 1 year ago

“Top quality”

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Posted 1 year ago

Love to hear this! Thanks, Luca!

Posted 1 year ago

“love love love costumer service!”

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Posted 1 year ago

We really love to hear this! Thanks for sending all the love to our Support team! We've shared this with them to brighten up their day! Happy riding out there, Monika!

Posted 1 year ago

“Love the product!”

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Posted 1 year ago

Thanks for the love, Benedikt!

Posted 1 year ago

“I now have six pairs of MAAP bibs (Team Bib Evo), two pairs of tights, five Alt. Road jerseys, a neck warmer, and knee warmers. This best cycling kit I've ever owned. I've been riding for 45 years and have tried just about every well-known brand.”

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Posted 1 year ago

Thanks for your review and support, David! We appreciate it!

Posted 1 year ago

“Ottimo prodotto è perfetta organizzazione The best!”

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Posted 1 year ago

Thanks so much, this is the kindest review! We appreciate all the support Roberto!

Posted 1 year ago

“Was amazing , I had a problem with a product and the solution was quickly”

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Posted 1 year ago

Thanks for your review Emilio! We are glad our MAAP Support team took good care of you when you needed help.

Posted 1 year ago

“Purchased my first ever MASP bib knicks, I usually use another well know brand but my friends convinced me to try MAAP, and they are wonderful! Great foam!! Great comfort and high end product, I’m sold, I will be leaving ASSOS, I’m excited to expand my MAAP wardrobe!”

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Posted 1 year ago

Welcome to MAAP, Eryn! Thanks for the support!

Posted 1 year ago

“Just did a 3 day expedition bike packing and run/ hiking - Used the alt road bibs and the alt road t shirts. By far superior to any other garments. Quality and functionality”

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Posted 1 year ago

Thanks for the awesome review and support, Brendan! We love to hear this kind of feedback and it's why we keep doing what we do!

Posted 1 year ago

“Supreme servive. Can not ask for anything better”

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Posted 1 year ago

We love to hear this! Thanks for the support, Richard!

Posted 1 year ago

“Only the best from MAAP :)”

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Posted 1 year ago

Thanks so much, Max! We love to hear this!

Posted 1 year ago

“Good, but very expensive”

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Posted 1 year ago

“Great selection of products and great quality gear. I had to exchange for a larger size as I was a bit chunkier than I thought. Exchange process was quick and easy.”

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Posted 1 year ago

“Product descriptions and images were accurate. Checkout process was smooth and straightforward. Discount on products was substantial during black friday sales and very well worth it. Jacket size and fit was true to size. Thankyou”

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Posted 1 year ago

Thanks for the review, Nick. Happy holidays!

Posted 1 year ago

“I contacted MAAP with an issue with a new pair of socks and it was immediately replaced without question. Excellent service recovery!”

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Posted 1 year ago

This is the kind of feedback we really love to hear. Thanks for the support Brown!

Posted 1 year ago

“Great service and apparel very good quality. My only complaint is not being able to bring items into a store when they are bought online.”

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Posted 1 year ago

Thanks for your review and feedback, John! We will absolutely take your feedback on board as we work towards improvements in the future.

Posted 1 year ago

“Best cycling kit brand in Aus. Quality products, fast shipping and great customer service.”

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Posted 1 year ago

Thanks for the awesome review! We appreciate your kind words and support!

Posted 1 year ago

“Order received the next day. Exchange procedure could be more clearly.”

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Posted 1 year ago

Thank you for your feedback, Michelle. We appreciate your input and will consider your comments as we continue to improve. If you have any further suggestions or concerns, please don't hesitate to contact us.

Posted 1 year ago

“Bonne expérience, rapide.”

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Posted 1 year ago

Thanks for the awesome review, Victor. Happy riding!

Posted 1 year ago

“Good gear and arrived quickly”

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Posted 1 year ago

MAAP is rated 4.6 based on 2,921 reviews