MAAP Reviews

Name: MAAP
Address: Suite107, 204 Ingles Street, Port Melbourne, Victoria
Rating: 4.62

4.6 Rating 3,831 Reviews

91 %

of reviewers recommend MAAP

4.6

Based on 3,831 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

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“A++. Great company to work with.”

Helpful Report

Posted 1 year ago

“Not accomodating change of address. Would not cancel order. Said the system does not allow. My order arrived to old address which I received and had one of two items missing. Then got a refund. So it is possible on the system.”

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Posted 1 year ago

“Good store with high end products. Some of the products are a snug fit for me. The option of not being able to click and collect is a bit frustrating.”

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Posted 1 year ago

“Good website and fulfilment”

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Posted 1 year ago

“Cool kits for the cool kids”

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Posted 1 year ago

“Not great. My complaint was about your shipping. I accepted the cost of $45 for shipping a jersey and a pair of socks but YOUR shipping service choice added another 50% to the bill. YOUR shipping service chooses did not include customs clearance which was another $20. This is not duty or taxes but customs clearance, something you can have included if you choose to do so, so your customers know what the real cost of shipping is up front.”

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Posted 1 year ago

“It's good to have black friday sale. Wish this kind of sale can contine quarterly.”

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Posted 1 year ago

“Delivery was fast but a little sad that free delivery for asia pac is at $500 :(”

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Posted 1 year ago

“I contacted your support team a couple of times about the delivery of an incomplete order and they processed a refund straight away. I got a second response to an enquiry about when an item would be back in stock and got a good and real person response. Very happy with my experience managing when things don’t go according to plan.”

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Posted 1 year ago

“I am new to cycling and so I have been finding apparel that suits and hands down, with the five brands I have so far bought, MAAP is the best and obviously my favourite. It is dearer than the other brands. Wish it was slightly cheaper. 😊 Nut cannot fault it - fabric and stitch - A+. I wish more “toned down” jersey styles and colours though.”

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Posted 1 year ago

“Price is high. Having said that I havent had any issues with my kit.”

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Posted 1 year ago

“Loving maap since 2019.”

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Posted 1 year ago

“Purchased bib shorts online from MAAP. I was kept informed of the progress of my order and delivery was prompt. I have previously purchased jerseys online and from a retailer in Sydney and am a satisfied customer.”

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Posted 1 year ago

“The recent experience was rather disappointing, i was issued with a promo code MAAP106CT8FW9M on 9th November but upon checkout, it was shown as invalid. Same issue goes for the previous Strava Alts Space challenge which i have completed, invalid code as well. Hence til now i have not purchased due to this issue.”

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Posted 1 year ago

“Sale and promo are good, but sizes availability always fall short.”

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Posted 1 year ago

“Top 5 cycle brands !”

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Posted 1 year ago

“Flawless ordering/shipping/delivering. Parcel was in a very good stated and received two days after I ordered. Product is awesome as always! Best purchase experience for me.”

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Posted 1 year ago

“Estoy encantada, el mejor culotte q he probado”

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Posted 1 year ago

“The quality of MAAP's cycling apparel is outstanding. The materials feel durable yet comfortable, and the fit was perfect for my rides - except the rear jersey pockets are too high. You need to be a contortionist to get things from the pockets. I particularly appreciated the attention to detail in the design, from the breathability to the stylish aesthetics.”

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Posted 1 year ago

“Perfect fit, awesome colour range and great quality.”

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Posted 1 year ago

MAAP is rated 4.6 based on 3,831 reviews