MAAP Reviews

Name: MAAP
Address: Suite107, 204 Ingles Street, Port Melbourne, Victoria
Rating: 4.61

4.6 Rating 3,403 Reviews

90 %

of reviewers recommend MAAP

4.6

Based on 3,403 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The quality on your products is great. I usually by your product through my local bike shop, However my first experience with your company was purchasing in your sale. You over sold the item and no one informed me of this. I only found out when it arrived with missing product and no explanation why it wasn’t there, I had to call you customer services to find out it was on back order with no idea of when it would be restocked. I understand sales are a busy period, but all that was needed was some communication that it was out of stock. As I said before the products are great, but the customer service fell short for me with this experience.”

Helpful Report

Posted 1 year ago

“Quality product and quality service.”

Helpful Report

Posted 1 year ago

“Very good quality product, will certainly buy again. However, product is significantly smaller than comparable products from brands with the same sizing charts. Will need to buy a size up from MAAP in future.”

Helpful Report

Posted 1 year ago

“Fast delivery, good quality and lightweight cycling apparel. Love it.”

Helpful Report

Posted 1 year ago

“I’ve always been MAAP curious but had never actually bought anything until your latest sale where the deals were so good I have no choice but to try. Sad I waited this long.”

Helpful Report

Posted 1 year ago

“Good production great service.”

Helpful Report

Posted 1 year ago

“The products are amazing and the delivery time was really fast”

Helpful Report

Posted 1 year ago

“Great equipment to have.”

Helpful Report

Posted 1 year ago

“Love the packaging and products, just that the shipping out the item is a little too slow although the delivery arrived on time as stated by DHL.”

Helpful Report

Posted 1 year ago

“Each experience with Maap has been positive. From staff in store, helpful and easy going, to customer service when organising a crash replacement seem less.”

Helpful Report

Posted 1 year ago

“Love my alt road jacket and merino socks. The alt road collection is hands down one of the best gravel/off road collections from a cycling brand”

Helpful Report

Posted 1 year ago

“Good. meet expectations.”

Helpful Report

Posted 1 year ago

“Good Service”

Helpful Report

Posted 1 year ago

“You send way too many emails. Once a week is plenty”

Helpful Report

Posted 1 year ago

“Still waiting on the customer centre to get back to me on my wrong order that was sent.”

Helpful Report

Posted 1 year ago

“Extremely happy with every product I’ve purchased so far from MAAP. Great fit and very affordable. Have no hesitation in recommending your products to anyone.”

Helpful Report

Posted 1 year ago

“As always the kit fits as expected and the designs are stellar”

Helpful Report

Posted 1 year ago

“Very impressed with the fit. New bib tights feel so good!”

Helpful Report

Posted 1 year ago

“I bought a jersey and it fit nicely, but would be nice if it were a bit shorter in length. Shipping to Canada was fast, but shipping, customs, duty, and taxes came out to be more expensive than the already expensive jersey. It would be nice if there were free shipping over a certain amount, or an option for cheaper and taking longer.”

Helpful Report

Posted 1 year ago

“I had multiple good experiences with MAAP support. My orders always came on time, within days.”

Helpful Report

Posted 1 year ago

MAAP is rated 4.6 based on 3,403 reviews