MAAP Reviews

Name: MAAP
Address: Suite107, 204 Ingles Street, Port Melbourne, Victoria
Rating: 4.63

4.6 Rating 2,921 Reviews

91 %

of reviewers recommend MAAP

4.6

Based on 2,921 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Great outfit, looking forward to wear this on a chilly ride with its great fabric to keep me warm”

Helpful Report

Posted 1 year ago

“Good quality apparell with various style to choose. Website is suler easy to use. Simple but stylish with clean look. Wish that Lab stuffs also are available online cause i am not in Melborune. Thanks”

Helpful Report

Posted 1 year ago

“The customer service was very responsive to query over email. Very impressive compared to many other companies I bought from.”

Helpful Report

Posted 1 year ago

“All fits well with well made quality and materials. Oly one thing that the web page could be better optimised for mobile browsers.”

Helpful Report

Posted 1 year ago

“Great quality and design. Good sizes. Awesome fabrics.”

Helpful Report

Posted 1 year ago

“Always good care”

Helpful Report

Posted 1 year ago

“I appreciate the quick response and action from Deve of customer service team regarding my recent order.”

Helpful Report

Posted 1 year ago

“Return an refund was easy and transparent - also quick!”

Helpful Report

Posted 1 year ago

“Well the jersey was way to small even though I followed the guide”

Helpful Report

Posted 1 year ago

“Great experience great topfits amazing”

Helpful Report

Posted 1 year ago

“Your products are the best in design, quality, delivery, etc.”

Helpful Report

Posted 1 year ago

Thanks for the lovely feedback! We appreciate it!

Posted 1 year ago

“The Henna bibs were a lot darker in real life than the bright vibrant colour you see on the website. I was also disappointed to see Maap no longer offered Afterpay as a form of payment.”

Helpful Report

Posted 1 year ago

Thank you for your feedback. We appreciate your input and will consider your comments as we continue to improve. If you have any further suggestions or concerns, please don't hesitate to let us know.

Posted 1 year ago

“MAAP provides premium quality cycling wear and is always my first choice when looking for new cycling kit, especially the knicks.”

Helpful Report

Posted 1 year ago

Thanks for the review and feedback, Mark!

Posted 1 year ago

“Sizing always consistent and delivery time was above reproach 👍”

Helpful Report

Posted 1 year ago

This is what we love to hear! Thanks for the review and support!

Posted 1 year ago

“Awesome quality, great designs, but fits are smaller than expected.”

Helpful Report

Posted 1 year ago

“Excellent fabrics, correct size for bib and thermal vest (Already used and it is incredible), t-shirt fits one size up, thermal jersey one size down. Effective and fast service.”

Helpful Report

Posted 1 year ago

Thanks, Gaia! We appreciate all of the support!

Posted 1 year ago

“The Black Friday event started a few days early and as a loyal MAAP customer for the past few years, I made a purchase online. The very next day after I placed the order, I received an additional 20% off promotion. My order has not even shipped out to me and this has left me feeling disappointed and somewhat cheated and frustrated. I am not comfortable with this purchase but it’s difficult for me to do anything about it since I live overseas. I’ll be extra careful next time. Thank you.”

Helpful Report

Posted 1 year ago

Hi Jessica, Thanks for taking the time to share your feedback with us. We are very sorry you were not happy with how our promotions worked in our recent Black Friday Sale. We will make sure your feedback is shared so we can use it for future promotions that we have. Kind regards, Dani Customer Service Manager MAAP

Posted 1 year ago

“Very good quality and comfortable for wearing, Easy to order with quick delivery and service 👍”

Helpful Report

Posted 1 year ago

Thanks for the review, Zhaoquan!

Posted 1 year ago

“Super good customer service, quick response and friendly chat! Sale returns are not free, but exchanges are. If you’ve paid a delivery charge, you don’t need to pay it again.”

Helpful Report

Posted 1 year ago

“Quality items and customer service.”

Helpful Report

Posted 1 year ago

Thanks, Tapio! We appreciate the support.

Posted 1 year ago

MAAP is rated 4.6 based on 2,921 reviews