MAAP Reviews

Name: MAAP
Address: Suite107, 204 Ingles Street, Port Melbourne, Victoria
Rating: 4.62

4.6 Rating 3,082 Reviews

91 %

of reviewers recommend MAAP

4.6

Based on 3,082 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

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English

“Great service, experience and product”

Helpful Report

Posted 1 year ago

We love to hear this. Thanks, Luke!

Posted 1 year ago

“Hey, Maap! I was thinking, it would be awesome if you could restock those older jerseys and bibs. Oh, and while you're at it, it'd be great if you could consider lowering the prices a bit. I mean, come on, buying a few sets of bib shorts and jerseys shouldn't cost as much as a whole entry-level bike, right? Just a friendly suggestion!”

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Posted 1 year ago

“Express postage was not fulfilled. Wanted these base layers for TDU rides which I expected to arrive in time, but got them over a week after order placed. I assume the delay was due to resources focussed on TDU. Pop-up was great, well done. Disappointing that I was not able to use a gift voucher there though.”

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Posted 1 year ago

“Top service , prompt delivery, quality product & size chart correct”

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Posted 1 year ago

We are so glad to hear you had a great experience with your latest MAAP order. Thanks for the support, Craig!

Posted 1 year ago

“Super stoked with my latest purchase from Maap. Was slightly worried about the pockets on jerseys as they didn’t feel as tight as my other Maap Jerseys but have had no issue with anything falling out. Website is easy to shop online and quick with the despatching order.”

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Posted 1 year ago

“I really like fabric and unique graphics on the jersey. I weigh 64kilos and muscular in fram and find it difficult to find a jersey to fit! Xlrg is a perfect fit yahhh”

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Posted 1 year ago

“Kit is unreal love it !”

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Posted 1 year ago

“Very happy with quality and look of my jersey and bibs”

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Posted 1 year ago

“Unfortunately it was poor. I was too large for all of your riding clothes (196cm, 110kgs). So had to return my riding jacket. I was unable to this at the store, so had to pay to pay to get stock sent, antoher $20 for auspost. On top of my other postage paid. Costly and ineffective process.”

Helpful Report

Posted 1 year ago

Hi Tom, We are sorry to hear you had a bad experience this time. Our support team will be in touch shortly to help you with this. Kind regards, Dani Wright MAAP Customer Service Manager

Posted 1 year ago

“It would be nice to improve the webpage a bit. Cart view and check out is a bit confusing.”

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Posted 1 year ago

“MAAP products are always a guarantee, they respect the characteristics with which they are offered”

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Posted 1 year ago

Thanks for the awesome review! We appreciate it.

Posted 1 year ago

“Love this brand, looks great and the quality it's just superb!”

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Posted 1 year ago

Thanks for the love Jessie! We appreciate it!

Posted 1 year ago

“Very quick easy and great quality kit”

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Posted 1 year ago

Thanks for the super review, Michael!

Posted 1 year ago

“I've had a fair bit of cycling kit over the past few years. Yes you pay a premium for MAAP, but you get a premium product and premium service. Even better if you can wait for sale time!”

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Posted 1 year ago

“Jersey designs are nice and feels good during long rides! MAAP Bib shorts are the best!”

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Posted 1 year ago

“Excellent online ordering process and even better returns process. Product is excellent quality, however the size charts just don't seem to be right. I have had 2 attempts now and have had to settle for a XXL sizing fitting which will hopefully meet my needs after my latest return. I was very particular about taking body measurments but they are just not correct with your jersey sizes. Also the gloves chart size is not clear and needs some update”

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Posted 1 year ago

“Loved the returns policy and method! Super simple plain English and no if and buts. You should get 100 stars for this experience!”

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Posted 1 year ago

“The products are great, high quality in style, material and manufacture. It's sometimes difficult to get what's on the website in my size I assume it's because of the demand?”

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Posted 1 year ago

Thanks for the feedback, Vincent! We do sometimes have pretty quick sell-throughs on some sizes. We have shared your feedback so we can use it for improving in the future too. Thanks for taking the time to share it with us.

Posted 1 year ago

“Maap is extremely good quality but that comes with a price. Despite what is said on their website they accept free returns and they refund the money to your bank account.”

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Posted 1 year ago

“MAAP prompt response and resolution was very well handled.”

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Posted 1 year ago

We're glad to hear our support team took great care of you Jenny! Let us know if there's anything else we can help you with and we are right here to support you. Thanks for the great review and feedback.

Posted 1 year ago

MAAP is rated 4.6 based on 3,082 reviews