MAAP Reviews

Name: MAAP
Address: Suite107, 204 Ingles Street, Port Melbourne, Victoria
Rating: 4.61

4.6 Rating 3,229 Reviews

91 %

of reviewers recommend MAAP

4.6

Based on 3,229 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

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English

“Easily the most comfortable cycle kit I’ve ever had”

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Posted 1 year ago

This is great to hear Andrew! Thanks for the review and support here!

Posted 1 year ago

“Nice material!”

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Posted 1 year ago

“my favourite bike cloth , best quality always happy with Maap products”

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Posted 1 year ago

Thanks for the kind review, Ahmed!

Posted 1 year ago

“Great as always”

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Posted 1 year ago

“LOVE your stuff. Fits perfectly as according to the size guide. Quality is amazing, colours are beautiful, fast delivery. Will be buying more 100%. Thank you!”

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Posted 1 year ago

We absolutely love to hear feedback like this Olivia! We have shared your review with our design team so they can see what a fan you are of their work.

Posted 1 year ago

“In brief, the comfiest and best fitting cycling kit I've ever worn.”

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Posted 1 year ago

Ben, thanks for the awesome review! We appreciate your support and review!

Posted 1 year ago

“Delivery was super quick. Jerseys fit well and I have already ridden with both. They’re breathable and comfortable. One ride was over 6 hours and had no discomfort.”

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Posted 1 year ago

This is the kind of feedback we love to hear! Thanks for your review and support Sophie!

Posted 1 year ago

“Great design, on trend.”

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Posted 1 year ago

Thanks for the great feedback, Chris!

Posted 1 year ago

“I love MAAP products. The quality is exceptional, and I love the designs of all your products. Shipping has always been fast. My only gripe would be the pricing”

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Posted 1 year ago

Hi Benjamin, Thank you for your review and feedback. We appreciate your input and will consider your comments as we continue to improve in the future. We are glad that you love our designs and shipping timeframes! Reach out if there's anything more we can do to help you and our support team is right here ready to assist you.

Posted 1 year ago

“Im very happy about what I've bought.”

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Posted 1 year ago

We love that you're happy, Eduardo! Thanks for the review.

Posted 1 year ago

“So far so good. The jersey size M was way too small, especially in the long sleeve cuff where could not get it over my hand. The Returns process seems Very simple and convenient so have sent off for an exchange 👍”

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Posted 1 year ago

Thanks for the review and feedback Tony! We're sorry this one was not a perfect fit for you. Hopefully your exchange will be the perfect fit. If you need any help with sizing reach out to our team at MAAP Support via live chat or email info@maap.cc and they are here to help.

Posted 1 year ago

“Great product but got charged almost 60% more just in taxs and shipping (DHL)”

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Posted 1 year ago

We're sorry to hear that you had a negative experience with customs charges. We take all feedback seriously and we will ensure your voice is heard on this one so we can try and find better ways to get products to our customers in Chile in the future. Thanks again for taking the time to share this feedback with us. We are glad that you were happy with your MAAP kit.

Posted 1 year ago

“Service in store is real odd. They had a strained customer service which I presume was due to me not looking like their typical customer. Better experience purchasing online. Happy with my items. Wish I could have instore pick up as an option instead of delivery.”

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Posted 1 year ago

Thank you for taking the time to leave a review. At MAAP, we aim to provide the best level of Customer Support and are sorry to hear this wasn't your experience at the LaB. We take all feedback seriously and would like the opportunity to chat with you further. Please email info@maap.cc and reference ticket number #182056 and I will be in touch as soon as possible to hear your feedback. I'm glad the MAAP online experience was better. I'll be sure to share your feedback on the instore pickup too so we can consider it for future improvements. Best, Dani Customer Service Manager MAAP Support

Posted 1 year ago

“Fast delivery, good quality as always”

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Posted 1 year ago

Thanks for the review and support, James!

Posted 1 year ago

“Very good quality and good design”

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Posted 1 year ago

We love to hear this. Thanks for the review!

Posted 1 year ago

“Quick service, great product.”

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Posted 1 year ago

Thanks for the awesome review and feedback, Aurel!

Posted 1 year ago

“Im from the PH there is no local distro here. I ordered 4pcs of tshirts of MAAP with Polartec which i really love, so comfortable wearing it, its summer weather and it keeps me cool. The delivery was fast! Hoping that someday it will be also free it our country to order a lot more of your great products! I want to try the bibs and jersey on my next order.”

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Posted 1 year ago

Thanks for the great feedback and suggestions, Xavier! We will be sure to take them on board. WE are glad to hear you love your MAAP pieces!

Posted 1 year ago

“Comfortable and true to size size for the Jersey and bib shorts I purchased - amazing fabric and colour combo Cecile”

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Posted 1 year ago

Thanks, Cecile!

Posted 1 year ago

“Overall, very pleasant experience. Nice product design, good quality, fast delivery.”

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Posted 1 year ago

We love to hear this, Gray! Thanks for the review!

Posted 1 year ago

“Bought a summer jersey. Wore it for the first time on a ride on the weekend and it was super comfortable, cool and the zip held true when done up or half down.”

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Posted 1 year ago

Thanks for the review, James! We appreciate it!

Posted 1 year ago

MAAP is rated 4.6 based on 3,229 reviews