MAAP Reviews

Name: MAAP
Address: Suite107, 204 Ingles Street, Port Melbourne, Victoria
Rating: 4.61

4.6 Rating 3,403 Reviews

90 %

of reviewers recommend MAAP

4.6

Based on 3,403 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

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English

“Browsing products on the website is very convenient; checkout is a little bit complicated and it took some time to complete the payment. Overall, the shopping experience was quite good… ooh and international shipping took about two weeks.”

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Posted 1 year ago

“Shipped and delivered very quickly. High quality clothing. Return process very well organised”

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Posted 1 year ago

“quick shipping and quality product. could do more to encourage customer loyalty”

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Posted 1 year ago

“High quality, good fit.”

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Posted 1 year ago

“Customer service was great as always. Quality of products is high, when there’s an issue there is no delay getting assistance.”

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Posted 1 year ago

“Very quick delivery of my new MAAP base layers in a gorgeous blue. Have yet to wear them but I purchased based on my previous experience.”

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Posted 1 year ago

“I’m not sure if it’s me but I’ve almost found this jacket too warm. I’ve been riding in 6 degrees C in Melbourne (may) with normal short sleeve riding top underneath. I hope it’s nicer as we get further into winter. Any guidance on layering would be appreciated.”

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Posted 1 year ago

“Purchased more items to get free shipping but got hit even harder with duty, taxes and fees from DHL. I've ordered from several international companies and this is the first time this has happened. Support was also not helpful and I wouldn't purchase from maap again.”

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Posted 1 year ago

“Overall great”

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Posted 1 year ago

“Excellent tights, very comfortable. 71kg 193cm size M fits well. Cargo pockets would make these amazing!”

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Posted 1 year ago

“Awesome long sleeve winter jersey. So comfortable, thanks MAAP designers!”

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Posted 1 year ago

“Quality is excellent. Delivery time was excellent. Products feel premium.”

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Posted 1 year ago

“Great vest. Very comfortable fits true and warm”

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Posted 1 year ago

“Beautiful and easy to navigate web experience, followed by prompt and efficient delivery of the best designed and executed cycling kit out there. Chapeau.”

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Posted 1 year ago

“Great Quality and fast postage.”

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Posted 1 year ago

“very good service”

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Posted 1 year ago

“It would be nice if the prices are lower so i could just buy the jersey and bib that i want instead of waiting for you to have a sale and be left with left over jerseys and bibs.”

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Posted 1 year ago

“Love the l/s jersey and socks; I'm on cusp bestween XS and S and EVO bibs better in S; bottom gripper is tight and has unflattering sausage effect on legs Note to Canadian customers that I was charged an extra 35% for taxes, customs and duties when packaged arrived from Australia. Better to purchase in Canada at full price”

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Posted 1 year ago

We're sorry to hear that you had a negative experience with customs charges. We take all feedback seriously and we will ensure your voice is heard on this one so we can look after you better in the future!

Posted 1 year ago

“Great colour and comfortable to ride, but the worst quality of a bib I ever had (in already 20 years of road cycling). Used the bib once for a ride of 60k in dry and wet conditions and after washing it, I saw rubdowns of the material on the bottom of the bib. Never had such issues with my Pro 2.0 bibs (3 pieces and using them since 2 years and now almost 2000K). Now I am discussing the situation with customer support since almost 2 weeks and now solution so far. Well, that was my last piece of Maap.”

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Posted 1 year ago

“Staff at the shop were really helpful and knew the product,which saved me a lot of time.”

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Posted 1 year ago

MAAP is rated 4.6 based on 3,403 reviews