MAAP Reviews

Name: MAAP
Address: Suite107, 204 Ingles Street, Port Melbourne, Victoria
Rating: 4.63

4.6 Rating 2,921 Reviews

91 %

of reviewers recommend MAAP

4.6

Based on 2,921 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

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English

“Recently ordered gear for my wife, first transaction was fine, second transaction was not as easy. Received an email from MAAP telling me that there was an alert from my financial provider and I was asked to supply my ID plus a copy of my card number (last four digits), I found this to be rather strange. Called MAAP on Monday and the customer service representative explained the situation to me and told me that my order was already processed. Happy customer, however a little confused. Great cycling gear by the way.....”

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Posted 1 year ago

“Shipping times and accuracy are great. Your stuff is just really expensive.”

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Posted 1 year ago

“I really like the cut and fit of the MAAP jerseys. My only criticism is that the colour range could be improved. Limited colours and many designs I don't really like, but perhaps other people do like them so personal preference only. Normal prices are too high for me so I only purchase during sale periods. But I do like the product very much.”

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Posted 1 year ago

“Products are good, payment is ez. Arrived quickly. Website fkn terrible navigation very off putting when try to go back to the product view, was faster to goto the email and reset the product view”

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Posted 1 year ago

“I haven't used the product yet, however the purchase and the delivery all went well.”

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Posted 1 year ago

“Fast delivery, great product”

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Posted 1 year ago

“Superior quality products that serve the purpose and last the distance. Have purchased the rain jacket for myself and as a gift. Wouldnt travel without them. Perfect for commute, touring and riding distance. Love their jerseys too”

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Posted 1 year ago

“Maap products are not only stylish but fabulous quality. I wouldn't buy any other brand.”

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Posted 1 year ago

Thanks for the kind words of support, Caitlin! We appreciate this!

Posted 1 year ago

“I don’t know who the designers are but they don’t miss with their cuts. I have been stalking their down jacket for ages as it’s the perfect green (yes MAAP know women also like these muted colours as some companies give women teal and pink only 🤦🏻‍♀️) and it’s such a great slightly boxy cut. And the sweatshirt is the perfect blend of boxy and cropped but not too cropped. Love them. It’s nice to not feel like a dork in my hiking/bikepacking clothes (I used to store most of them in a plastic tub cos the cut/colours were horrible) Oh yeah, and I cycle”

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Posted 1 year ago

Thanks for the awesome review and feedback! We are a fan of our design team too! It's feedback like this that makes us keep doing what we do. Thanks for the support. Thanks for the love, Amanda!

Posted 1 year ago

“I suggest more Gravel and Enduro dressing choice.”

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Posted 1 year ago

Thanks for the review and feedback, Frank!

Posted 1 year ago

“Good, fast , easy.”

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Posted 1 year ago

Thanks, Nattaya! We appreciate the review!

Posted 1 year ago

“Great casual and performance apparel as expected. Increase in minimum order value to AU$500 for free delivery makes international orders less appealing though. This will incentivise me to purchase from a local dealer.”

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Posted 1 year ago

Thanks for the review and feedback, Kasster. We'll take your feedback onboard around the shipping. Thanks for taking the time to share it.

Posted 1 year ago

“Prompt delivery excellent kit I have loved the MAAP journey and the fact they are a Melbourne company 👌🙌❤️”

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Posted 1 year ago

Thanks for coming on the journey with us, David! We love to read feedback like this! We appreciate the support.

Posted 1 year ago

“Very easy and streamlined processes. I had to exchange some bib shorts for a different size, was super quick and easy. Great company, great products, thank you!”

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Posted 1 year ago

This is the kind for feedback that we love to hear. Thanks for taking the time to share your review and feedback. We appreciate your support!

Posted 1 year ago

“The comfiest bibs going around”

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Posted 1 year ago

We are glad to hear this, Kione!

Posted 1 year ago

“Products are of high quality. My only gripe is the shipping costs. To only get free shipping after spending $250 is ridiculous. That is a more than double jump from $100 which is very high. Seems to me nothing more than a cash grab and can't blame it all on inflation. Also if this is the case you should offer regular post price and not just express which most people don't need for cycling gear.”

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Posted 1 year ago

“Great cycling kit. Expensive, but worth it.”

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Posted 1 year ago

“I snapped up a prime vest at a good price as part of the early black Friday sale. What a vest, I love it. Thanks Maap keep up the fantastic work.”

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Posted 1 year ago

“Purchased through the Black Friday Sale, MAAP has always been a pleasurable experience to shop with. All systems are simple and the communication through email with order confirmation then when delivered with Aus Post tracking is perfect. The parcel arrived at the door in 2 days :)”

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Posted 1 year ago

Thanks for a great review and for all of your support. We appreciate it, Thomas!

Posted 1 year ago

“Good kit! I like the options and designs.”

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Posted 1 year ago

We love to hear this! Thanks, Adam!

Posted 1 year ago

MAAP is rated 4.6 based on 2,921 reviews