MAAP Reviews

Name: MAAP
Address: Suite107, 204 Ingles Street, Port Melbourne, Victoria
Rating: 4.61

4.6 Rating 3,229 Reviews

91 %

of reviewers recommend MAAP

4.6

Based on 3,229 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Always pleased and delighted with the quality of apparels and exceptional service from MAAP. Keep it up guys!”

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Posted 1 year ago

We love to hear this Lisa! Thanks for the awesome review and feedback!

Posted 1 year ago

“I like the quality of the kit but was shocked with duties to ship to Canada. It would be helpful to either have a tool to estimate the duties online or have MAAP include them at checkout as many other online retailers do.”

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Posted 1 year ago

Thanks for the review and feedback, Larry! We're sorry to hear that you had a negative experience with customs charges. The estimator idea sounds good and we'll explore this. We take all feedback seriously and we will ensure your voice is heard and that we can consider your feedback to make improvements in the future! Best, MAAP

Posted 1 year ago

“Always brilliant customer service, no matter what the issue. And the kit is quite simply the best going around aesthetically and in its design. Love em.”

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Posted 1 year ago

We absolutely love to hear this kind of feedback, William! Thanks so much!!!

Posted 1 year ago

“Love the cycling clothes I also recently found the casual clothes which are equally as cool.”

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Posted 1 year ago

Thanks for all the love and support, Rico! We appreciate it!

Posted 1 year ago

“Georgia was very helpful with resolving the exchange of arm warmers. She provided all the information needed as well as ensuring i did not have to pay any additional costs.”

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Posted 1 year ago

We are glad that Georgia took great care of you, Julia! We've shared this in the MAAP Support channel to celebrate how well Georgia did taking great care of you. We hope your arm warmers are the perfect fit now!

Posted 1 year ago

“High quality products, coupled with high quality customer service. MAAP is my go to brand for cycling and also off bike gear including jackets, beanies and raincoats for hiking. Love their stuff!!”

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Posted 1 year ago

This is the kind of feedback that makes us keep loving what we do! Thanks for the support!

Posted 1 year ago

“I think your jerseis are too warm and I had to take it off and ride with my base layer”

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Posted 1 year ago

Thanks for your review and feedback, Oriol! For humid and hot weather we recommend going with any of our Pro Air Jerseys! These are constructed from lightweight, breathable, moisture-wicking materials to keep you as cool and dry as possible while out on the bike. Reach out to our support team if you need any help at all choosing the perfect kit for your riding conditions!

Posted 1 year ago

“Fantastic quality kit. Not cheap, but quality never is.”

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Posted 1 year ago

Thanks for the support, Kevin!

Posted 1 year ago

“Both jersey and bib short is comfortable and good for long ride.”

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Posted 1 year ago

Great to hear, Faizal! Thanks for the support!

Posted 1 year ago

“Every time I have purchased it’s been amazing service! if item isn’t in stock customer service is always quick to help! Website looks amazing with all the upgrades! Faultless! Wish I could buy more and support more haha!”

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Posted 1 year ago

Thanks for the support and feedback, Tim! We are so glad to hear our Support team have been taking such great care of you and that you're loving our website upgrades! The team will be so happy to hear this feedback.

Posted 1 year ago

“MAAP makes some fantastic cycling gear, and it's always exciting to try out new products and see how they perform in different conditions. It's always nice to support companies that consistently produce high-quality gear. Here's to many more enjoyable rides in your MAAP jersey!”

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Posted 1 year ago

Erwin, we love to hear this! Thanks for the support! We always get excited to try out our new kit when it drops too! We really appreciate all of your support and kind feedback, thanks!

Posted 1 year ago

“MAAP has always had exceptional in house and digital customer service! Quality of garments is second to none on the market. Would love it if jerseys were a few cms longer!”

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Posted 1 year ago

Hi Hollie, Thank you for the awesome review and feedback! We will share your feedback with our design team so we can make sure we consider it for future designs. Best, MAAP

Posted 1 year ago

“Nothing but good things to say. MAAP had everything I wanted to order in stock. It was very easy to use the website and place the order. I really like the bundle options that you offer. It only took 4 days to receive my order.”

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Posted 1 year ago

We love to hear this, Spiros! Thanks for the awesome review and feedback!

Posted 1 year ago

“Jake was an absolute delight to speak with. Super helpful, caring and provided an a-class customer experience.”

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Posted 1 year ago

Thanks for the awesome review and feedback for Jake! I'm so glad to hear he took great care of you. I've shared your feedback with Jake and our team so we can celebrate it. Thanks again Daniel! Hopefully we'll chat with you again soon. Take care. Best, Dani Customer Service Manager MAAP

Posted 1 year ago

“Great products and service but a once off purchase for me as a gift from a family member. Your prices are just too high for the average cyclist.”

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Posted 1 year ago

Thanks for your review and great feedback, Siobhan! We do have an archive sale section on our website that we would recommend keeping an eye on. Hopefully you'll find some pieces in there that you love.

Posted 1 year ago

“Maap is truly the best kit around hands down”

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Posted 1 year ago

We love to hear this, Scott! Thanks for the awesome review!

Posted 1 year ago

“I really like all the colors of the design of the product. MAAP is always very satisfied because I think I've paid attention to the details. I look forward to more wonderful products.”

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Posted 1 year ago

This is the kind of feedback that makes us love what we do even more. We really appreciate it! Thanks so much.

Posted 1 year ago

“I bought a new jersey. But It doesn't look new product at all. 'Women's emblem pro lilac ash color.' This jersey has quite many wrinkled and strong smell of laundry soap. And backside fabric and stitch is gone. Zipper line is losen. I find it gets dirty. It doesn't look new one at all. It has many signs someone used it and washed it SEVERAL TIMES!!! Please look at the pics as below. It's absolutely ridiculous!! I am in Korea and maap does not shipping directly here, so the exchange or refund process is very difficult to me. I am asking refund or credit for the same amount for the product.”

Helpful Report

Posted 1 year ago

Hi Nayeon, We are sorry to hear you had a bad experience. We can see the MAAP Support team assisted you with this last week when you emailed them. It looks sorted now but let them know if there is anything else they can help you with. Best, MAAP

Posted 1 year ago

“product is good. Fast delivery, however, dispatch time too long compared with other brand”

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Posted 1 year ago

Thanks for the feedback Yu! We normally dispatch within 1-2 business days. Sorry if yours took longer to get on the way! We will appreciate and will share your feedback. We're so glad that you like your MAAP kit!

Posted 1 year ago

“MAAP’s customer service is great. Their love chat is fast and so is their shipping.”

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Posted 1 year ago

Thanks for the awesome review and feedback. Happy riding out there!

Posted 1 year ago

MAAP is rated 4.6 based on 3,229 reviews