MAAP Reviews

Name: MAAP
Address: Suite107, 204 Ingles Street, Port Melbourne, Victoria
Rating: 4.63

4.6 Rating 2,921 Reviews

91 %

of reviewers recommend MAAP

4.6

Based on 2,921 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

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English

“I needed to exchange an item for a different size & it couldn’t have been easier to sort. Excellent return policy & service.”

Helpful Report

Posted 1 year ago

Thanks for the review, Mark! We're glad to hear you are happy with our returns process!

Posted 1 year ago

“I enjoy cycling with your products. I would say, it's difficult to choose a size and I don't realize which size suits me still now. I hope to wear your products and have advice before I buy. Please make MAAP shop in Tokyo Japan.”

Helpful Report

Posted 1 year ago

Thanks for the review and feedback, Yamashita and for taking MAAP out on the road in Tokyo! Our MAAP Support Team are here waiting to help you with sizing, you can reach them on live chat or at info@maap.cc We also have a stockist over there incase you want to pop there to try out some kit: Y's Road Kawasaki Kawasaki Mid Mark Tower 2-10-2, Isago, Kawasaki Ward, Kawasaki, Kanagawa 210-0006 Japan. Hopefully one day we can get a MAAP LaB over in Tokyo! Your feedback will be shared. Thanks for the support.

Posted 1 year ago

“Nothing that you guys don’t know already, nice and easy”

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Posted 1 year ago

Thanks a lot, Matthew! We appreciate it the kind words!

Posted 1 year ago

“Love the fit of the apparels, bibs and jerseys. Designs have been nice and the colors are awesome.”

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Posted 1 year ago

We really love to hear this. Thanks, Suhardi!

Posted 1 year ago

“Great fabric and design, I love the maap. Instead, it would be nice if they expanded free shipping.”

Helpful Report

Posted 1 year ago

Thanks for the review and for the love! We will share your feedback with all the relevant teams on the shipping. Happy riding out there!

Posted 1 year ago

“Excellent products, fast delivery, helpful customer service. My favourite website to shop cycling clothes”

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Posted 1 year ago

Thanks for the awesome review and feedback, Anett! The team are rapt to hear this!

Posted 1 year ago

“Very happy with the latest purchase, great design and looks to be of a high quality”

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Posted 1 year ago

Thanks for the review and support!

Posted 1 year ago

“Fast & efficient delivery.”

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Posted 1 year ago

Thanks for the support, Andy!

Posted 1 year ago

“Lots of great designs for jerseys and bibs at an affordable price. Fast delivery too! Thanks MAAP!”

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Posted 1 year ago

Your support is appreciated by the team! Thanks, Sook!

Posted 1 year ago

“Easy browsing and easy to order. Fast delivery!!! MAAP is one of the best kit I ever worn. Thank you for being one of the best kit in the Market!”

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Posted 1 year ago

Thanks for your awesome review and kind feedback, Alvin! We appreciate your support.

Posted 1 year ago

“In-store and online customer service is elite. Furthermore, the quick turnaround on online delivery orders always seems to amaze me.”

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Posted 1 year ago

Thank you so much Ameer! We are glad our team are taking great care of you! We appreciate the support!

Posted 1 year ago

“Ordered new Atmos rain jacket. Arrived quickly via express post. When I tried it on it was too big. Started a return process & size I needed was not available so I opted for full refund. The whole process was extremely easy & money was back in my account within two days. Awesome service”

Helpful Report

Posted 1 year ago

Thanks for the awesome review and feedback! We are sorry you couldn't get your Atmos Jacket in the perfect size. Thanks for the kind words about your experience with us, we appreciate it!

Posted 1 year ago

“A+ in my book. I'm never disappointed whenever I purchase MAAP cycling gear. I can always count on being stylish and stand out from all the other cyclists. The MAAP website makes shopping super easy unlike some of the other.”

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Posted 1 year ago

“Everything exceptional … well, almost. Communication brilliant Please keep up the good work, and don’t let ur success mean u start to lower ur quality and standards I would note however that your chamois in the top of the line shorts no where near matches assos, especially considering the high price. Additionally your gloves fall way way short of good. I don’t think I even tried them on, and was quick to return them. I’ve been riding for 22 years”

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Posted 1 year ago

“Super easy delivery to China . Well packed . Love the Article .”

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Posted 1 year ago

We love to hear this kind of feedback! Thanks Petra!

Posted 1 year ago

“Very fast and reliable delivery.”

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Posted 1 year ago

Thanks for the awesome review and feedback, Patrick!

Posted 1 year ago

“Custom fees are quite expensive in Canada and bring lots of problems when you need to return items. Items are really nice looking, but the fit is very very small.”

Helpful Report

Posted 1 year ago

We're sorry to hear that you had a negative experience with customs charges and sizing. We take all feedback seriously and we will ensure your voice is heard on this one so we can look after you better in the future!

Posted 1 year ago

“Amazing quality kit, will definitely be back!”

Helpful Report

Posted 1 year ago

This is the feedback we love to hear! Thanks for the support Mike!

Posted 1 year ago

“Good quality kit with exceptional customer service. This is a smaller fit than Rafa requiring an exchange to a larger size, but the whole process was quick and easy. Will be buying again.”

Helpful Report

Posted 1 year ago

Thanks for your support and feedback, Michelle! We appreciate it!

Posted 1 year ago

“I have been a MAAP customer for a few years and purchasing from the Melbourne store is always a pleasure.”

Helpful Report

Posted 1 year ago

Thanks for your support! Hopefully we'll see you back at the LaB soon!

Posted 1 year ago

MAAP is rated 4.6 based on 2,921 reviews