MAAP Reviews

Name: MAAP
Address: Suite107, 204 Ingles Street, Port Melbourne, Victoria
Rating: 4.61

4.6 Rating 3,229 Reviews

91 %

of reviewers recommend MAAP

4.6

Based on 3,229 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

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English

“I always find it easy to order from the website If I return anything it is dealt with promptly I have never had an issue with delivery of goods Plus I love the kit!!!!”

Helpful Report

Posted 1 year ago

Thanks for the love and support, Keely!

Posted 1 year ago

“Purchased some tees on sale - colours, fabrics and cuts are great, but the sizing is a tad inconsistent.”

Helpful Report

Posted 1 year ago

“Ordered two jerseys and some nicks on line. A mixture of current and archive sale all with gift vouchers and a small topup of cash. Website is fantastic, delivery was prompt and I was notified every step of the way. Gear fits like a glove and is beautifully made. Thankyou👍”

Helpful Report

Posted 1 year ago

Thanks for the great review and feedback, Shane!

Posted 1 year ago

“Delivered 24 hours ahead of time”

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Posted 1 year ago

Thanks for the review, Michael!

Posted 1 year ago

“delivery was fast compared to the last time i ordered. i've noticed that the plastic bag where the jersey was stored was previously opened, it wasn't sealed as i was not the first one who opened the bag. the sphere pro hex 2.0 jersey quality is good, might be better than before. ordered size S for a tighter/race fitting form. only con would be that the rubber inner lining at the front-bottom part of the jersey has been removed. dunno why, still the kit looks great feels great. ✌🏽👌🏾”

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Posted 1 year ago

“Difficult to contact customer assistance”

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Posted 1 year ago

We're sorry to hear that you had trouble contacting our team. Our Support team are reaching out to you now via email to see if you need any help and to check what issues you had contacting us. Best, MAAP

Posted 1 year ago

“Decals came off a new longsleeve jersey. I reported this at customer support and MAAP with no doubt send me a new (same line) jersey and I could keep the old (new) one. Within 3 days the new jersey was allready on my doormat. SuperMAAP service!”

Helpful Report

Posted 1 year ago

Thanks for the review and support, Antoine!

Posted 1 year ago

“I purchased a number of gift certificates for my cycle mad husband from family. He was over the moon and has bought 3 items. The gift certificate purchase and redemption was extremely easy. My husband swears by MAAP. Although expensive - worth it.”

Helpful Report

Posted 1 year ago

We love this, Larissa! Thanks for supporting your husband to be out on the road in MAAP! We appreciate your support and feedback!

Posted 1 year ago

“Mijn ervaring met MAAP is wederom goed. Na vorig jaar mijn eerste outfit, een starters pack met een Select jersey, base layer, bib en socks, te hebben aangeschaft heb ik nu gekozen voor een winterset. Zoals ik van MAAP gewend ben zat ook deze bib tight thermo met thermo jersey, neck warmer, winter cloves en winter socks fantastisch en heb een heerlijk stuk in de bossen gecrost op mijn mountainbike. Mijn advies qua pasvorm: Tight je eigen maat aanhouden Jersey een maat groter Socks bij maat 40 de XS nemen Handschoenen goed opmeten (maat valt kleiner dan gewone winter handschoenen)”

Helpful Report

Posted 1 year ago

Thank you for the awesome review and feedback, Marja! We appreciate the support!

Posted 1 year ago

“Amazing design and shopping experience, MAAP is my favourite cycling wear brand!”

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Posted 1 year ago

Thanks for the awesome review, Yixuan! We appreciate it!

Posted 1 year ago

“Express post delivery is great”

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Posted 1 year ago

“The replacement service for my jersey that didn’t fit was second to none!”

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Posted 1 year ago

“Had to email MAAP Re crash replacement for a pair of bibs and was responded to within 30 minutes with code”

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Posted 1 year ago

Thanks for the top review, Hugo! We are so glad that our Support team took great care of you. Hope you're fully recovered from the crash!

Posted 1 year ago

“Nice jersey”

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Posted 1 year ago

“Fast delivery as always and so far good customer support.”

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Posted 1 year ago

We love to hear this, Julian! Thanks for the review and feedback, we appreciate it!

Posted 1 year ago

“Really good products”

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Posted 1 year ago

Thanks for all the great reviews and for your support, Carlos! We appreciate it!

Posted 1 year ago

“I love the level of service MAAP provide, especially when it comes to their crash replacement policy. Always prompt replies and eager service.”

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Posted 1 year ago

We love to hear this feedback. Thanks, Sean!

Posted 1 year ago

“Satisfied user of MAAP products! Will continue to support 👍🏻”

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Posted 1 year ago

Thanks for the awesome review and continued support, Paul!

Posted 1 year ago

“I bought a jersey and transit leggings. I followed the size guide, but the jersey was extremely small for me. I wasn't conviced by the material of the leggins. Additionally, I think the $20 for delivery is a bit high.”

Helpful Report

Posted 1 year ago

“Quality, fit and design of products is always top notch, when it comes to cycling kit I won’t buy any other brand. Even started buying off bike clothing and am thoroughly impressed.”

Helpful Report

Posted 1 year ago

We love to hear this! Thanks for the awesome review and support, Blake!

Posted 1 year ago

MAAP is rated 4.6 based on 3,229 reviews