MAAP Reviews

Name: MAAP
Address: Suite107, 204 Ingles Street, Port Melbourne, Victoria
Rating: 4.61

4.6 Rating 3,229 Reviews

91 %

of reviewers recommend MAAP

4.6

Based on 3,229 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

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English

“I love MAAP clothes. Unfortunately, I didn't have the best experience with the service. My order was of high value and I received an email to confirm that it was me who did the order. I replied that it was me almost immediately. It took the person from the service department two days to write another email requesting a copy of my credit card. I did this straight away and then it took another two days for the same person to respond that the order is going to be processed. I appreciate the concerns about the security checks but I was very unhappy about this extremely slow response from your service staff. I felt like this person did not care. I planned it very carefully to be delivered on time for my bike race. This did not happen. If I make a large order I expect a top service. This service was extremely poor. I finally received the order over 10 days after I orfered it.”

Helpful Report

Posted 1 year ago

Hi Jowita, Thank you for your feedback. Firstly, thanks for your love, we are glad you are a fan of our clothes! We are very sorry you had a bad experience with our support team with the timeframe it took for the security checks due to your high value order. We appreciate your feedback and will ensure that we are reviewing your journey so we can provide a more seamless experience in the future. We can see that we could have requested all information in our first email to you which would have sped things up and created a much better experience. We will ensure the relevant coaching and support is given to the team so we can do better here in the future. Thanks for making us aware of this so we can improve. If you would like to chat more with us about this reach out to us at info@maap.cc Best, MAAP

Posted 1 year ago

“Loved Brand MAAP I use it a lot because the material is good and it is functional. The clothes I bought this time are pretty and nice.”

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Posted 1 year ago

We love hearing this kind of feedback. Thanks for your review and support Jongsu!

Posted 1 year ago

“Great pruduct & fast shipping”

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Posted 1 year ago

Glad to hear Madison!

Posted 1 year ago

“These cargo bibs are a dream. Perfect fit, perfect chamois - and the straps sit just tight enough but not too tight. I am 5'6, 130lbs and easily fit into a small. They do stretch a bit after the first wear, but nothing too crazy. The pockets are great for a cell phone + other snacks. I used them in a race recently and nothing came out, even on washboard roads. 12/10 recommend.”

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Posted 1 year ago

Thanks for the top review and feedback, Leslie! We are very glad to hear that you're a fan of our Cargo Bibs! Thanks for all of your support!

Posted 1 year ago

“Prendas maravillosas y servicio al cliente espectacular La ropa es cómoda y se ajusta a la perfección Espectacular”

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Posted 1 year ago

Thanks for the wonderful review Susana! We are so glad you found our Customer Service spectacular and that your MAAP kit was a perfect fit and comfy! We love to hear this kind of feedback. Thanks for the support!

Posted 1 year ago

“The delivery was very quick this time quicker than in the past :)”

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Posted 1 year ago

“it's great”

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Posted 1 year ago

“Great product. Easy to order. Fast delivery.”

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Posted 1 year ago

“Trage die Langarmshirts und Westen von Maap sehr gern. Mag die schmale Passform und die sehr schönen Farben. Auch die Temperaturangaben stimmen sehr gut. Wenn ich wieder Budget habe, werde ich Kurzarm und Hose probieren.”

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Posted 1 year ago

“great product and service”

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Posted 1 year ago

“Good quality product! However has been getting increasing expensive over the years unfortunately…”

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Posted 1 year ago

“Fantastic quality - keep it up.”

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Posted 1 year ago

“Great products and style. Disappointing there isn’t more emphasis on a rewards program for loyal customers.”

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Posted 1 year ago

Hi Aleks, Thanks for your review and feedback! We have been having some chats here at HQ about building our loyalty program, while we are not sure how far away it is yet it's definitely on the cards! Thanks for the feedback, we'll be sure to share it to keep the conversations about getting this live going! Best, MAAP Support

Posted 1 year ago

“I’m an avid and very experienced cyclist who for the first time purchased MAAP cycling gear. The range is extensive, excellent quality, good fitting and the overall experience was pleasurable.”

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Posted 1 year ago

“Always smooth transaction, fast delivery, performance clothing that does excactly that! Thank you”

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Posted 1 year ago

“I love the fit of the Alt-Road t-shirts, would be great if the sleeves were a little bit longer for sun protection right to my gloves. I wore mine for a bikepacking trip and at the end threads were coming lose, you could definitely see wear and tear. I paired them with the alt road bibs which are so comfortable but very tight (size up) and are only good in the black, any other colour shows a very unfortunate sweat patch regardless of if you’re a sweater or not. Overall, good products if you can get them on sale.”

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Posted 1 year ago

“Easy ordering process and items arrived quickly”

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Posted 1 year ago

Glad to hear you had a good experience with our website and delivery time frames. Thanks for the great review, Ella.!

Posted 1 year ago

“I decided to try this brand and was not mistaken in my choice, the quality of the products is excellent”

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Posted 1 year ago

Thanks for the awesome review and feedback, Ekaterina! It's feedback like this that drives us to keep putting so much passion into what we do. We appreciate your support!

Posted 1 year ago

“had a good shopping experience, The arm screen runs small, the exchange process is easy, love the fast exchange.”

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Posted 1 year ago

“Swift delivery and quality kit. Why would you buy bibs without pockets ever again!?”

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Posted 1 year ago

MAAP is rated 4.6 based on 3,229 reviews