MAAP Reviews

Name: MAAP
Address: Suite107, 204 Ingles Street, Port Melbourne, Victoria
Rating: 4.63

4.6 Rating 2,928 Reviews

91 %

of reviewers recommend MAAP

4.6

Based on 2,928 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

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“MAAP provide ‘the’ best service when it comes to exchanging an item or dealing with any issue. Their kit, whether it be a jersey, bib shirts or rain jacket is 2nd to none. It’s the most durable & comfortable, as well as cool looking kit I ride in.”

Helpful Report

Posted 2 years ago

“I love the feel of the clothing. It looks great too. . It is one size small for me so I have to go bigger for example I am a medium so I order a large and it’s perfect”

Helpful Report

Posted 2 years ago

“I was recently sent a used jersey from MAAP. It arrived wadded up in a ball, no tags, and smelled very strongly of detergent. After contacting customer service, initially I was very impressed. I was told to keep the used jersey, either try to wear it or donate it to someone else so it would get use, and they would send me a replacement jersey in a different color, just let them know which color. I responded with gratitude for the handling of the issue and gave a replacement color request. This is where it took a turn for the worse. I was then told that the color I requested was out of stock even though online said it was in stock and to “save time” they would just give me a credit for the jersey. While I am just fine with a credit, I was very frustrated with then having to pay shipping to get a replacement jersey sent to me, as the jersey was well under the free shipping requirement. My husband and I had both placed orders for over $900 of MAAP gear over the week, with an order even being placed the night before being told that now I’d only get a credit. I went back and forth with MAAP, asking if I could just have a jersey put in with the current order we had placed that hadn’t yet shipped, or a free shipping code. I was told no to those, and then was given a 15% discount. A discount. I don’t want a discount to spend another $200 for free shipping when I just want a simple jersey replacement due to MAAP’s error. Being told I was given a credit to save time was ridiculous. None of this saved any time at all, and led to some major frustration with the brand. I have always highly recommended MAAP to my cycling friends, but after this experience, I just can’t say that I will be able to.”

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Posted 2 years ago

“While expensive, the quality of the kit, speed of delivery and overall service is great”

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Posted 2 years ago

“Perfect materials combined with perfect fit as usual”

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Posted 2 years ago

“Love this jersey. So warm.”

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Posted 2 years ago

“MAAP is my brand of choice for cycling adventures! I adore the materials, the fits, and the style it has. Another thing to admit, is that customer service is outstanding. I had a seam problem, sent pictures to the customer support, described the problem - boom, solved! Love it!”

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Posted 2 years ago

“I really like all the people I interact with in store. They're really helpful and the stores are well stocked. However the gift vouchers are for online sales only so I couldn't buy anything in store. My business operates the same so I get it, but for a large company like this perhaps the integration could be looked into.”

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Posted 2 years ago

“Très belle expérience est toujours satisfait de mes achtchez maap”

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Posted 2 years ago

“Really good range of garments. Fantastic quality, designs and fit. Easy to order and quick delivery.”

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Posted 2 years ago

“Superb web site , nice catalogue! Will keep coming back to shopping”

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Posted 2 years ago

“Having switched from Rapha I am finding MAAP small is slightly smaller across the chest. Absolutely love the colours and will be buying more in the future.”

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Posted 2 years ago

“Great service.”

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Posted 2 years ago

“Love Maap gear. Aesthetics x Functionality. Riding in Maap gives me good vibes and confidence when I am gravel riding or bikepacking.”

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Posted 2 years ago

“GREAT QUALITY”

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Posted 2 years ago

“The e Mail contact was brillant! Amazing custumer service! Incredibly friendly! Thanks to MAAP!”

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Posted 2 years ago

“I was wearing the socks a whole week, crossing the alps, with heavy rains and lots of sun and the socks kept a perfect temperature and stay fresh! The sizing on the clothing is rather a small fit and I had to return a lot. The quality of the longsleeve was a little bit disappointing. Doing trips with gear and Velcro parts, the fabric of the long sleeve was damaged quickly, which does not happen with e.g. Rapha long sleeves.”

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Posted 2 years ago

“aaaaaaaaaaaaaaaaa”

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Posted 2 years ago

“Awesome. Quick service. Quick delivery.”

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Posted 2 years ago

“Quick response, friendly and to the point.”

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Posted 2 years ago

MAAP is rated 4.6 based on 2,928 reviews