MAAP Reviews

Name: MAAP
Address: Suite107, 204 Ingles Street, Port Melbourne, Victoria
Rating: 4.61

4.6 Rating 3,400 Reviews

90 %

of reviewers recommend MAAP

4.6

Based on 3,400 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Order taking easy and quick”

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Posted 2 years ago

“Quality of the product and delivery were excellent. Found the glove sizing a little off, but wouldn't hesitate to purchase this brand again.”

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Posted 2 years ago

“Great products and efficient shipping. Bit disappointed that those loycal customers who purchased in the insider mid season pre-sale were punished as a 10% off code was issued less than a week later.”

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Posted 2 years ago

“Wanted to give a 5 star but today I received an additional discount code after having made my purchase. Understand that's how you want to clear your stock but left a bad taste in my mouth. Other than that, everything is top notch! Fast delivery and quality products!”

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Posted 2 years ago

“Shipping is very fast and customer service is perfect”

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Posted 2 years ago

“great sale, fast delivery... maybe a bit responsive on sales/order support next time.”

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Posted 2 years ago

“Totally good. But pad in training bib short is not good”

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Posted 2 years ago

“Love the fast delivery. Headline prices are too high. Training jerseys show way too much sweat 😅”

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Posted 2 years ago

“Great product and design.”

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Posted 2 years ago

“Website is mostly excellent, but the inability to filter Archive Sale products by product category (eg. you cannot view just jerseys) is frustrating. Otherwise, a great buying experience all round.”

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Posted 2 years ago

Thanks for the review and feedback, Andrew! We are doing some work in this space and should have some nice improvements on the way a little later in the year!

Posted 2 years ago

“Pretty good, like the brand and ethos. Design, fit and intent of clothing is good too although I have noticed on a few garments though loose threads lately which makes me question the quality.”

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Posted 2 years ago

“The quality of your gear is awesome and looks so good. I'd buy so much more if it wasn't so expensive! I guess that's why it's so good.”

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Posted 2 years ago

“Order was processed quickly and arrived soon thereafter even coming to Canada”

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Posted 2 years ago

“I love MAAP bibs and will wear no other. For reference, I am 5'8". 145 pounds and the bibs fit true to size (I wear a small). I love MAAP jerseys too, but they run small!!! I have broad shoulders and I need an extra large. MAAP is my go-to for all my gravel and road adventures.”

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Posted 2 years ago

Thanks for your review and feedback, Michelle!

Posted 2 years ago

“Good customer service, most notably the quick responses and the trust factor. A company that places a great deal of trust in its customers is rare these days and so MAAP should be commended for their trust in providing services to me. Keep up the good work.”

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Posted 2 years ago

Thanks for the support and review, Glenn!

Posted 2 years ago

“Hey Gang, The quality of your gear is unmatched. It's a treat to open up a box full of premium kit. My order was shipped very quickly in two parcels. Unfortunately one went AWOL for a few days but that was the fault of the carrier, not MAAP. After spending $1500 in one order, I'm just wondering what it takes it takes to get a freebie out of you guys!? An old stock bidon or even a sticker goes a long way towards brand loyalty. That being said, MAAP is the only brand I'll wear. Ride on!”

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Posted 2 years ago

Hi Michael, Thanks for the review and for the feedback! We will take all of your feedback onboard and share it, you have some great ideas! Thanks for your support and review. Happy riding out there!

Posted 2 years ago

“The kit that I ordered is incredible every piece that I now own I love. However, the only thing that was a bit slow was the time to dispatch and deliver the items, I placed the order on the 9th (Tuesday) and the order was only dispatched the 15th (Following Monday). Not a huge deal but definitely could be better.”

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Posted 2 years ago

“Big fan of all the products I have purchased. Great quality and super comfortable. My only feedback would be regarding the sizing in the womens range. I sit around a size 16AU. And the womens XL’s are still a very small fit. I usually have to wear a mens. Which are still comfortable, but anatomically vary. I see there are a few things that come in and XXL now - this is great! Love the product!”

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Posted 2 years ago

“Please improve your system, me and some of my friends order the sale items and we paid already end up no more stocks, this happens few years ago with me and until now still happening with your system? really? you are better than that MAAP you are very popular already and seems successful but this basic updating your stocks in your system you cannot improve? Very wrong and annoying for customers. Goodluck!”

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Posted 2 years ago

“Efficient at addressing issues, and delivery is fast as usual. Products, however, seems to have some flaws - I've got loose threads upon a couple of wash, and dangling bib's reflective strips after first wash”

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Posted 2 years ago

MAAP is rated 4.6 based on 3,400 reviews