MAAP Reviews

Name: MAAP
Address: Suite107, 204 Ingles Street, Port Melbourne, Victoria
Rating: 4.62

4.6 Rating 3,899 Reviews

91 %

of reviewers recommend MAAP

4.6

Based on 3,899 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Although the shipping is express the package took a long time to despatch. The garments are extremely high quality and worth the money. Sizing runs a little large.”

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Posted 3 years ago

“Love the fabrics and look, but the sizing is very small.”

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Posted 3 years ago

“I purchased some winter kit from the archive sale. website was easy to navigate. The order took 5 days to process but was delivered within 2”

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Posted 3 years ago

“シンプルなデザインに豊富なカラーバリエーションと、上質な生地と機能が気に入っています。”

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Posted 3 years ago

“My latest experience was awesome thanks to the rapid delivery, a huge improvement on the previous shipping times.”

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Posted 3 years ago

“Initial fit is as predicted (good). Health outage atm but looking to get out with kit in the next month. Will see how it wears down the track oops pun. Like the lava colour jersey. Would've liked socks in same colour. Like vivid colour to standout to motorists. Cheers”

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Posted 3 years ago

Thanks for the review and feedback, Andrew! We've shared your feedback around matching socks! Good luck with getting back out on the bike soon!

Posted 3 years ago

“Customer service is great just that response may take a while”

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Posted 3 years ago

“Nicely designed kit, functional and fits my aesthetic (appreciate the brand's core values) Delivery is generally super quick. (This was the first time I have ever had any delay.)”

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Posted 3 years ago

“I love the Pro Hex LS Jersey, and this Blurred Out style is just so cool. The fit and materials are race-oriented, with relatively high compression and super light material. My only beef with this and some other Maap pieces is that in very hot and humid conditions the materials don't do a great job are drying and they tend to show the wet sweat a lot. For hot and dryier conditions i think these are just perfect.”

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Posted 3 years ago

“I gave a voucher to a friend but they were unable to use the voucher in the Melbourne store which they found a bit frustrating. Aside from that the cycling clothes are great quality”

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Posted 3 years ago

Thank you for your review and feedback, Julia. We appreciate your input and will take your comments into consideration about being able to use gift cards at the MAAP LaB onboard. You're right, at this stage gift cards can only be used in our online stores. Hopefully, we can make some changes to this in the future! Kind regards, Dani Wright Customer Service Manager MAAP

Posted 3 years ago

“Good and friendly customer service. Great delivery time”

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Posted 3 years ago

“Excellent customer service and fast postage, including hassle-free return for the wrong size.”

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Posted 3 years ago

“I bought a pair of cycling gloves. They were a bit more expensive than I wanted to spend but the quality and design is really first class.”

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Posted 3 years ago

Thanks for your review and support, Carl! We will share your feedback about the pricing. We are glad you love the quality and design!

Posted 3 years ago

“Great quality jerseys. fit a touch smaller than expected. Disappointed w paying duty on such a tiny package, but appreciate the brand”

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Posted 3 years ago

“finally after 3 returns i got a piece of kit that actually fit. size +1 for bottoms and +1 or +2 for tops.”

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Posted 3 years ago

“I found out i after 12months my bibs were womens but I purchased mens Maap we’re great I sent the proof they send me a similar pair was easy and nice. Only feedback would be if the agent I was dealing with went on leave and no one took over his accounts so was alittle delay. May this needs to be looked at for 100% customer care but besides that was all amazing”

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Posted 3 years ago

“I experienced confusion on the 1: size chart which I got the wrong size for the recent purchase 2: upon returns, it shown that my region is not able to return the products but been clarified later that I can be done 3: I got the address address, but i have to send it back myself with my own cost. and effort which make me reluctant to proceed further. but dont get me wrong, i love your products and will continue to support the brand as long it suit my taste”

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Posted 3 years ago

“Greatness !”

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Posted 3 years ago

Thanks for the great review, Melaiya!

Posted 3 years ago

“good service & nice products!”

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Posted 3 years ago

“Love the quality and design of the jersey and athletic shirt. Would love it if the international orders included taxes and customs at checkout. Possibly even another delivery carrier option as well.”

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Posted 3 years ago

Thanks for your review and feedback. We will be sure to take your feedback onboard and consider it with future decisions.

Posted 3 years ago

MAAP is rated 4.6 based on 3,899 reviews