MAAP Reviews

Name: MAAP
Address: Suite107, 204 Ingles Street, Port Melbourne, Victoria
Rating: 4.61

4.6 Rating 3,229 Reviews

91 %

of reviewers recommend MAAP

4.6

Based on 3,229 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The couple of times I have chatted via the chat now feature on the MAAP website, has been very helpful for me choosing the correct item. I have had weather and size questions on some of the clothing and they have answered quickly and in great detail. Also when I purchased my items they came very quickly!”

Helpful Report

Posted 2 years ago

Thanks for the review and feedback, Matthew!

Posted 2 years ago

“Easy process and detailed sizing charts help to ensure the correct fit. I purchased the “mushroom” colour jersey and jacket and I have no regrets on my colour choice. Looks and fits great and importantly is super comfortable on the bike.”

Helpful Report

Posted 2 years ago

Thanks for the review and feedback, Philip!

Posted 2 years ago

“I love MAAP bibs and will wear no other. For reference, I am 5'8". 145 pounds and the bibs fit true to size (I wear a small). I love MAAP jerseys too, but they run small!!! I have broad shoulders and I need an extra large. MAAP is my go-to for all my gravel and road adventures.”

Helpful Report

Posted 2 years ago

Thanks for your review and feedback, Michelle!

Posted 2 years ago

“Good customer service, most notably the quick responses and the trust factor. A company that places a great deal of trust in its customers is rare these days and so MAAP should be commended for their trust in providing services to me. Keep up the good work.”

Helpful Report

Posted 2 years ago

Thanks for the support and review, Glenn!

Posted 2 years ago

“Very expensive, but this is the best saddle bag! I hope it will work few years!”

Helpful Report

Posted 2 years ago

“I bought three jerseys and a cap. The quality as always remains fantastic, and the fit is perfect. I am 168cm, 68 kg and size M was perfect. My son, 180cm, 60 kg, and size XS made it a neat aero fit. Finally, the pricing was alluring, at which I bought it”

Helpful Report

Posted 2 years ago

“The Equip Jacket is amazing. So warm, a great length, super stylish boxy look. I was looking for something that was compact (for travel), super warm, but still stylish. This jacket has been perfect.”

Helpful Report

Posted 2 years ago

“Best kit in market. Period. Wished you still made our custom TKM kit”

Helpful Report

Posted 2 years ago

Thanks for the awesome review and feedback, Andy! We'll share your feedback on custom too!

Posted 2 years ago

“very good service and quality. fit well.”

Helpful Report

Posted 2 years ago

“Hey Gang, The quality of your gear is unmatched. It's a treat to open up a box full of premium kit. My order was shipped very quickly in two parcels. Unfortunately one went AWOL for a few days but that was the fault of the carrier, not MAAP. After spending $1500 in one order, I'm just wondering what it takes it takes to get a freebie out of you guys!? An old stock bidon or even a sticker goes a long way towards brand loyalty. That being said, MAAP is the only brand I'll wear. Ride on!”

Helpful Report

Posted 2 years ago

Hi Michael, Thanks for the review and for the feedback! We will take all of your feedback onboard and share it, you have some great ideas! Thanks for your support and review. Happy riding out there!

Posted 2 years ago

“Great experience, love my new gear”

Helpful Report

Posted 2 years ago

We love to hear this!

Posted 2 years ago

“Products were shipped and received quickly! I had a coupon code that I missed using when I placed my order so I emailed them and they refunded me the difference. Happy with both the products and the service!”

Helpful Report

Posted 2 years ago

“Great website and selection of apparel. Designs are awesome and new designs are launched frequently. Excellent customer service and delivery. Keep it up.”

Helpful Report

Posted 2 years ago

“Quite simply a comfortable sock on hot/warm rides in spring. Its also fashionable enough that I wear it casually!”

Helpful Report

Posted 2 years ago

“MAAP has been my go to kit for a couple of years now. They stand by their product and have unfortunately had to use the crash replacement policy not once but twice. Each time the customer relation team sorted me quickly. I even managed to get a photo of me on the UCI World Gravel instragram page proudly wearing my mud covered MAAP kit on my way to qualifying for the UCI Gravel World Champs later in the year! Its great kit, wears well and the company stands behind their product.”

Helpful Report

Posted 2 years ago

“Great service even greater product!”

Helpful Report

Posted 2 years ago

“Fast delivery, great product, fits well and warm!”

Helpful Report

Posted 2 years ago

“Terrible product sizing for athletes, customer service is basically non existent. Good luck if you try to arrange a refund, exchange or even to get your calls and messages responded to.”

Helpful Report

Posted 2 years ago

“I always love the quality of MAAP jerseys and kits. It never fails my expectation and the product always delivered! Good job to the team!”

Helpful Report

Posted 2 years ago

Thanks, Donna! We love to hear this!

Posted 2 years ago

“Great products and super swift delivery”

Helpful Report

Posted 2 years ago

MAAP is rated 4.6 based on 3,229 reviews