Machine Mart Reviews

Name: Machine Mart
Address: Machine Mart Limited211 Lower Parliament Street, Nottingham
Rating: 1.77

1.8 Rating 251 Reviews

20 %

of reviewers recommend Machine Mart

Company Reviews

Questions

Metrics

1.8

Based on 251 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0871 410 1250

Location:

Machine Mart Limited211 Lower Parliament Street
Nottingham
NG1 1GN

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Machine Mart 1 star review on 5th April 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Machine Mart used to be a name you can trust.....what a joke they are now! I felt it was time to get a new top box and roller cab and thought of MM, I had only just missed out on the VAT Free offer so I gave them a call was given the discount and half price delivery....thumbs up I thought. They had to deliver the items in two halves, the top box first and then I had to wait for the roller cab to come in before it could be dispatched. So the order was placed on Friday 23/9/16 and was delivered late in the day on Monday 26/9/16. I opened the item up only to find that it had been badly damaged in transit and immediately phoned them....only to be told I have to take pictures and email them (Unfortunately their email servers can't handle more than a few pics looking at it as it kept bouncing back as undeliverable. Uploaded them to Photobucket and sent the link instead) Phoned them the following day after not hearing anything only to be told that it had been forwarded onto the relevant department and should receive a response before the day is out.- Nothing! Phoned again on the Wednesday morning only to be told that they will forward it on again and I should hear something before dinner as they will walk through to the manager to get it expedited. Dinner time came and still nothing so I decided to just phone Customer Services as enough was enough where a very pleasant woman did everything in her power to get this sorted out for me by getting one of her managers to go and find the Elusive Eddy. I was also told that the email had been received and opened up by the relevant department but appears that no one could be bothered to try and sort my problem out. Eventually Eddy rang me back and asked what I wanted to do! I decided to give them a second chance and get a replacement set out because as far as I was aware it was the couriers fault and not MM's so one was sent on a pallet to prevent the same thing happening and a refund of delivery charges was given after I asked for some form of compensation. The item arrived and was perfect.....so I couldn't wait for my Roller Cab to arrive and get all my tools sorted out. I was told they should have them arriving on Monday 3/10/16 so should be with me a day or two after....quick phone call on Tuesday just to make sure it would be arriving and to reschedule my work to take the delivery. Anyway it arrived today Wednesday 5/10/16 on a pallet that was exactly the same size as the box that was on it. I noticed that one of the bottom corners of the box as slightly crushed so I was quite dubious on opening it up....but I couldn't be that unlucky could I? Surely not! So I turned it over and opened the bottom side first....p****d off is not the best way to describe how I was feeling....p****d off and fuming was more like it. It was damaged that badly that the corner itself had been pushed in, the bottom drawer wouldn't engage properly when closed, the top of the cab was also damaged which looked like it had been crushed. This in my opinion was definitely not done in transit but in the warehouse before it was placed onto the pallet. Here we go again.....telephone call - only to be told email pictures yet again! I explained the situation and was told to email immediately with a heading done in capitals stating that it was URGENT and that his manager would find Eddy once it arrived. A couple of hours passed and I received a phone call off Eddy we went through the motions of deciding whether I was going to keep it or not and that I wanted some proper compensation as this had cost me 3 Day Wages so far as with being self employed - If I don't work I don't earn! He said he would get back shortly after I said what terms I would accept a replacement and that he would have to speak to those higher up than him. Another couple of hours went by when I had to phone up and give them my mobile number as I had to go out urgently thinking he would ring me when I was out - Nothing! When I arrived back about two and a half hours later I checked to see if I had missed any calls and you guessed it nothing. That was it now I'd had enough and I wanted my money back and the items returning to them.....I phoned up to tell them what I wanted and said I want to speak to Eddy.....surprise surprise he wasn't there! Someone else rang me back to say that it had been escalated and was awaiting a decision, but by this time I was not interested any more. If I had just been given a courteous phone call to keep me in the loop with what was happening I may have been tempted to see what the outcome was. But no that would be too simple so I cancelled my order. Anyway cancelled the order so I had to wait for the returns department to ring to get them picked up. The returns department then called to ask when I wanted it collecting - I was only offered Friday or Monday, so Friday it is then! The only problem is they can't give me a time for the collection and the courier will let me know when he's nearby. So basically it's cost me 4 days work & lost wages for the pleasure of returning everything and the monies won't go back onto my card until late next week, which means I can't order one from elsewhere until this has been done. So a BIG thank you to Machine Mart for wasting both my time and money and that I will never be using you again! Don't get me wrong some of the people I dealt with were very helpful, courteous and apologetic. But the way I was treated by a certain department and person has made me more determined to stop other people making the same mistake I did and go elsewhere.”

Helpful Report

Posted 8 years ago

“Belt broke on my contractor saw,they sent me one the wrong one. That cost me 8 pound and then told to take it back to where I bought it, which is 20 miles away. At the shop they said it will be 3 weeks, if at all as they have stopped making it (I.ve only had it 10 months) please, please don't shop at MACHINE MART ' I WILL NEVER,NEVER”

Helpful Report

Posted 8 years ago

“I purchased a Black & Decker battery drill on 21/03/2016, the drill was used at work for 11 days (very slow to charge). The drill was not required until last week due to change of job ( would not charge or hold charge). Last Tuesday I returned to the shop with drill and receipt asking for a replacement, I was told that the drill would have to be sent off to be tested, this was of no use as the drill was required for work (purchased new drill from tool station). Machine Mart will not receive any more money from myself, I find the response to my complaint laughable, this company appears to have the same response to complaints as Vodafone. I would not waste my time taking a functional tool back to the shop to ask for a replacement.”

Helpful Report

Posted 8 years ago

“Ordered goods on Monday for 3-4days delivery. Friday came no goods. Cancelled goods because of late delivery. After several promises of refund still waiting for refund into my account 6 weeks later Would not order goods and pay again over phone. Never known a company like them for not refunding promptly when it was their fault.AVOID THEM”

Helpful Report

Posted 8 years ago

“Our Clarkes pop-up Gazebo collapsed on us and friends at a barbeque whilst we sheltered from a rain shower. Luckily no one was hurt. Machine Mart's customer service did promptly reply but defended their poor quality product by advising that it would only cope with a light shower. Buyer beware and take a look. It has a sloping roof designed to drain off water, but it has not sufficient support on the sides. I think from a health and safety point of view it is negligent to ignore such an incident.”

Helpful Report

Posted 8 years ago

“ordered a poultry drinker never came rang twice over 4 week period stated it would be delivered never delivered shocking service will never use again had to use charge back to get a refund on the card i paid with.”

Helpful Report

Posted 9 years ago

“Purchased a clark saw bench, but when i got it home the sliding side extension table didn't sit flush with the rest of the table. It was raised, so work would sit flat. I returned it to the store and we checked the other one in stock and that had the same fault. They refused to give me a refund, even though HO agreed it was a fault. I had to spend more on another saw bench. I will never use or recommend Machine Mart Brighton again. Not happy. I left a 1* review on their web site weeks ago , which they haven't published yet.”

Helpful Report

Posted 9 years ago

“Ordered part. Didn't arrive. Phoned to find out what's happening. Told part discontinued. They had know for 11 days but had notified me and worst of all hadn't refunded me automatically. Wonder if they ever would have refunded me if I hadn't called them? Disappointed and now I find out the part isn't available after waiting 20 days.”

Helpful Report

Posted 9 years ago

“Purchased a Gasless welder Would not feed the wire, so was returned for repair they said found no fault after it being away for two weeks but the same fault was present, There then reply was retun it again to which i replied return my money please No joy there So i then contacted Customer services. there atatude was very much to be desired so i continued to threaten them with Trading standards to which there reply was so what go ahead as if to say they do not care about customer relations, In other words we have your money. So i will never buy from them again or any time in future If everybody does this then where is there costomer service then.”

Helpful Report

Posted 9 years ago

“I bought some sockets and a rachet. An hour or so later I went to return the ratchet as I had not been able to use it. I was flatly refused a refund despite the item being clearly unused and in original packaging. I was told I could exchange for something else or have a credit note that would expire in a year, so clearly they didn't have a problem with accepting the item back - they just wanted to hang on to my money. I'd never been to one of these stores before, and I'll never go again. Apaling customer service.”

Helpful Report

Posted 9 years ago

“After trying to deal with the idiots that work at their parts dept I gave up and got the parts off Ebay. I do wonder how Machine Mart stay in business with such an appalling back up and customer service.”

Helpful Report

Posted 9 years ago

“Items where supposed to be delivered by the 23rd December after several calls to the customer services still nothing by the 14 th January.Customer services are a complete waste of time, e mails are not answered. I would have thought a British based firm would have been better than this, in future I will deal with Chinese firms which appear to be far more reliable.”

Helpful Report

Posted 9 years ago

“picked mig welder up today from sunderland branch box had been opened staple holes where staples had been suspect been sold display model staffs attitude because i'd complained to customer service terrible 3 staff stood and watched o.a.p. me carry welder and trying to open door , parts missing so have to go back to pick up at my expense staffs attitude stinks avoid at all costs”

Helpful Report

Posted 9 years ago

“ordered and paid for mig welder sunday was told will be here wednesday i phoned on wed they said we will check deliveries and phone you , they phoned and said they are out of stock will be friday why couldnt they have phoned on monday when they ordered and said it is out of stock will be friday and they should close customer service dept because its a joke its always the customers fault if you want a welder go to dixons of westerhope where they value customers”

Helpful Report

Posted 9 years ago

“AVOID AT ALL COSTS I bought a Clarke ig1000 generator, kept it well maintained, and yet It keeps breaking down , it's had , 3 x recoil starters, £100 2 x ignition coils £50 2 x CDI units £50 I could have bought another generator, absolute rubbish, shop does not want to know. Sooner they go bust the better.”

Helpful Report

Posted 9 years ago

“Purchased a Clarke Battery Charger/Starter in May 2014 (18 months ago) has blown up and filled the shed with smoke luckily my husband was at home and saw the smoke coming out of the shed. Rang the shop, don't want to know, rang customer services, we can look at it for you but it will cost £25 inspection fee! There is nothing left of it to look at! Total CRAP service!! Wont bother again.............rubbish shop”

Helpful Report

Posted 9 years ago

“I have to use Machine Mart on a day to day basis through the company I work for, and whenever I see that an engineer wants to order something from there I immediately feel annoyed. There customer service (email and phone) is the worst I have EVER had to deal with. We are a loyal customer for them (I do not know why, I personally would've stopped using them a longgg time ago) and they literally do not care at all. We email them over a PO to order parts and they don't respond to emails EVER. Not an acknowledgment or anything, so I always ring them to make sure they have received it. It usually takes about 10 minutes of them looking for it before they find it and then they say 'yes it is being processed'. Not only do they all sound like they hate life and do NOT want to speak to you or help you at all on the phone, 100% I know the order is not being processed at all. It is meant to be next day delivery but we still haven't received something 2 weeks later. So obviously i just rang up to check my order, the guy spent 10 mins trying to find it and then once he found he said 'I can get this delivered tomorrow for you' in a very miserable mono tone voice ... so I said Ermm ok fine, where is it going to be delivered to? ... 'I don't know! Where it usually gets delivered to, whatever it says on you PO I don't know' ... I said ok bye - and hung up. He said it so rudely. I hate speaking to them, they all clearly have no customer service experience and hate life and people. If it was up to me I wouldn't use them but sadly our company does and SADLY I have to put up with these idiots. Next time I am going to ask to speak to a manager, but I have this feeling they're the type of company that don't care. I would give it 0 stars if I could.”

Helpful Report

Posted 9 years ago

“No point looking at web site or catalog as when you arrive at store they don't stock it , only to order , but they do have a far more expensive one on the shelf. Tried to contact to advise of disappointment . But no one answers the phone.”

Helpful Report

Posted 9 years ago

“Bought a 600w inverter, only they charged it for it and I have waited nearly a month and still no delivery. The customer service is hidden away on the website. Shoddy company”

Helpful Report

Posted 9 years ago

“Horrendous experience – ordered a garden roller and paid for it and still not received it 6 weeks later – excuse after excuse – nobody getting back to me – promises of phone calls with update not happening – WILL NEVER USE THIS COMPANY AGAIN – YOU HAVE BEEN WARNED !!! Steve Price – Npttingham”

Helpful Report

Posted 9 years ago

Machine Mart is rated 1.8 based on 251 reviews